How do the process strategies of eBay and McDonalds differ, and how do their choices relate to

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How do the process strategies of eBay and McDonald’s differ, and how do their choices relate to customer-introduced variability?

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Operations management processes and supply chain

ISBN: 978-0136065760

9th edition

Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra

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