Read the following statements. Discuss how a reader might react to their appearance in a business letter.
a. We can’t get onto the guy who sold you the camera.
b. My secretary informed me that the mistake was definitely not hers.
c. Payments must be made on time.
d. You failed to supply the reference number and we can’t fill the order until you provide the proper details.
e. We’re terribly sorry about the confused orders but these things do happen from time to time, as we all know, and are probably just meant to try us. We’ll have better luck next time.
f. It is obligatory that any discrepancies in the account be rectified so that the indebtedness will be cleared.
g. I wish to acknowledge receipt of your letter re the cost and thank you for same.
h. Our interior-decorating service guarantees to give any drab and shabby-looking office an appearance of success and prosperity.
i. My training and experience have equipped me to fill the position of assistant to the director in your firm.
j. May I have an appointment for an interview? You may phone me during business hours between Monday and Friday.