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Information Technology Project Management 3rd Edition Kathy Schwalbe - Solutions
How should a project manager gather input from management?A. By interviewing key management personnel.B. By using a management spokesperson/advocate.C. By providing wish lists to end users and managers.D. By setting up test/review beta applications for management review.
You are developing a scope of work for a project that will utilize limited technical resources. A change has been requested by one of the technical resources to modify a user input screen.Which individual must approve this request?A. Project sponsor B. Project manager C. Development team leader D.
You received an invoice from your contractor in a fixed-price contract with a payment schedule tied to the completion of milestones.What is the MOST important thing to review?A. Activities in progress.B. Number of hours expended.C. Work completed.D. Schedule compliance.
Administrative closure activities are performed at:A. Customer acceptance B. Completion of execution C. Product completion D. Completion of each project phase
On a project, quality should generally be of:A. Equal priority with schedule, but higher priority than cost.B. Higher priority than cost and schedule.C. Equal priority with cost, but higher priority than schedule.D. Equal priority with cost and schedule.
When should a project deliverable's quality measurements be defined?A. During the testing of the deliverable.B. While the deliverable is being developed.C. After the deliverable has been developed.D. Immediately prior to testing the deliverable.E. Immediately prior to the development of the
After completing the second phase of a three-phase project you determine that the resources available for this last phase are inadequate. Because of concerns that were raised in the initial two phases, you feel that the customer will not want to add additional resources for this last phase.Which
During the course of a project, the number of team members increases from five to ten.How many additional lines of communication now exist?A. 10 B. 35 C. 45 D. 55
Project Procurement Management includes all of the following EXCEPT:A. Administration B. Stakeholder analysis C. Planning D. Solicitation
You have produced a detailed plan of deliverables and the associated activities needed to complete your project. You want to establish a tracking mechanism to report project programs in terms of time, scale, cost and functionality.Which three actions should you take? (Choose three)A. Organize
What are two possible results to a project plan when mandatory budget is set low?(Choose two)A. The project is canceled.B. The project schedule is increased.C. The project schedule is decreased.D. The project functionality is decreased.E. The quality of the project is decreased.F. The project's
To verify that the scope of the project is being met, it is necessary to:A. Ensure that changes to the project charter are reflected in the definition.B. Conduct periodic inspections, reviews, and walk-throughs.C. Verify the project schedule is on track.D. Define causes and symptoms of identified
Conflict resolution techniques that may be used on a project include:A. Withdrawing, compromising, controlling, and forcing.B. Controlling, forcing, smoothing, and withdrawing.C. Confronting, compromising, smoothing and directing.D. Smoothing, confronting, forcing, and withdrawing.
You are the manager of a project that began four months ago. The project has been championed for a year by the division vice president, but the ongoing sponsorship and funding control has been delegated to one of the division directors. Several other managers are also on the approval list for major
You are given a project that executive management believes is performing badly.The previous project manager was not always able to obtain consensus among stakeholders regarding the project deliverables. After meeting the stakeholders, you decide that it will be impossible to satisfy everyone.What
The BEST way to organize project activities for scheduling is by the:A. Work breakdown structure.B. Critical path.C. Task start date.D. Responsible organization.
What is a valid condition for initiating a project scope change request?A. Vendor delivery problems.B. Project schedule slippage.C. Unresolved project issues.D. New requirements introduced by stakeholders.
An individual's willingness to take a risk can be determined by:A. Decision tree modeling B. Monte Carlo method C. Sensitivity analysis D. Utility theory
Which three items always require management approval? (Choose three)A. Funding B. Methodology C. Allocated resources D. Business objectives
Which of the following conflict resolution approached is likely to lead to the MOST lasting solutions?A. Negotiating B. Smoothing C. Problem-solving D. Compromising
The critical path needs to be reduced by 25%. All of the following actions are relevant in accomplishing this objective EXCEPT?A. Adding resources B. Eliminating float C. Crashing time schedule D. Paralleling activities
The last deliverable at the close out meeting is :A Source code B Password C Lesson learned D Test results
The first step in the project close out phase is:A Contract completion B User acceptance C Final documentation D Lessons learned
The product of frequency of conflict and the magnitude of conflicts is call A Conflict intensity B Conflict consequence C Conflict management D Expected conflict
Why would a project manager want to fast track a project?A Reduce project duration B Lessen project risk C Reduce project costs D Increase team productivity
What is generally the most revised document on projects?A Project Plan B Issue log C Final acceptance document D Change request log
Of the following problem solving skills, which one will generate the MOST options to solving a problem A Critical Path analysis B Failure mode and Effect Analysis C Brainstorming D Decision Tress
To crash a project most effectively, additional resources or overtime should be assigned to which of they?A All Tasks defined in WBS B Those activities that match the skill set of the additional resources available C The activities with the greatest degree of risk according to risk management D
A project is behind schedule. O the following steps to take corrective action, wich one is not need?A Implement a corrective action strategy B Adjust the profit requirements for the project C Clearly identify the root cause of the problem D Follow up to check on results of the corrective action E
A successful project manager is both a manager and:A Technical expert B Stakeholder C Leader D Sponsor
Any document procedure used to apply technical or administrative direction to the functional and physical characteristic or system is an example of:A resource management B Configuration management C Schedule management D Risk management
Which on of the following will ensure that all members of the project will have full knowledge of the project's progress?A WBS ( Work Breakdown Structure)B Standardized communications C Scope document D Data flow diagram
Which of the following is a possible response to a risk threat?A Denial B Mitigation C Decision Analysis D Opportunity
When the authority to approve revisions of scope is in questions, the project manager should:A Ask the project sponsor B Review the original project charter C Refer to the change project plan D Make a decision based on the company's organizational chart
A When does defect resolutions occur within the project life cycle?B After the product acceptant testing occurs C As soon as defect is found D Anytime during the project life cycle prior to delivery as specified in the project plan
What is a possible acceptable outcome from a review of the project requirements with the client?A Create a negotiated requirements list based upon compromise B Agree to disagree on some requirements and move forward with the planning phase C Agree on revisions that need to be made to the
As a rule of thumb for QA ( Quality Assurance) activities , how many hours of downstreams QA ( Quality Assurance ) each hour spent on technical reviews early in the project ?A Up to 5 B Up to 10 C Up to 15 D Up to 20
Within information Technology projects, communications between the project manager and the project team members s place:A By written and oral communication.B Via a weekly status report C Through the formal chain of command D With approved template forms
During the project scope planning process, The WBS ( Work Breakdown Structure)should be developed to:A The sub-project levels by phase B The levels that allow for adequate estimations of effort and cost C The levels determined by the project sponsors D The appropriate cost centre levels for
Which is the most effective method for generating support for your project plan?A Requiring stakeholders to sign-off on project plan components B Requesting input from all stakeholders during the planning process C Providing an open line of communication regarding the project D Clearly illustrating
Which factor has the greatest impact on the estimated per unit labour cost for a project?A Historical information B Use of outside vendors C Change control processes D Human resources skill level requirements
Which method is a valid approach for developing project task duration estimates?A Expert judgment B Value Engineering C Stochastic estimating D Bottoms-up estimating
Which of the following techniques is used for tracking the project risk?A Probability-Impact Matrix B Pareto chart D Pert ( Program Evaluation and Review technique) analysis
Which of the following is an output of the initiation phase of a project?A Project plan with resources allocated B Project charter C WBS ( Work Breakdown Structure)D Task listing
Which on the following should be included in a project charter and scope definition?A Standard coding methodology B WBS ( Work Breakdown Structure)C CPM ( Critical Path Method )D Completion criteria
Senior management involvement in projects is critical to success. Which of the following is not a good example of senior management involvement?A Review and assignment of resources according to WBS B Involvement in the project charter and scope C Definition an approval of project scope D Signing
The project team has been working to complete the scope definition and is presenting the scope statement to the sponsor customer asks for changes. As the project manager, which is the best approach ?A. Listen to the request and indicate more resources will be required in order to complete the
Which of the following communications techniques would best improve stakeholders“s understanding of the project?A. Executive e-mail to all staff on project objectives and desired outcomes B. Executive meetings with stakeholders to explain the project objectives and desired outcomes C. Town hall
Which part of the project planning document is used to control scope creep?A quality of deliverables B Number of tem members C Budget restrictions D hanged management process
Of all the potential conflict in a project, which one is most detrimental to team performance and results?A Staffing conflicts B Personality clashes C Technical trade-offs D Scheduling conflicts
What performance reporting technique will the project manager use to determine project results over time to determine if performance is improving or deteriorating?A. Status reports B. Pareto reports C. Trend analysis D. Fishbone diagram
The project manager has been asked by the customer to make significant changes to the project. These changes were not addresses in the Design Document or Project Scope.What is the BEST way for the project manager to respond to the request?A. Inform the customer that changes to the scope are not
Which tool is the MOST effective for classifying issues by their frequency of occurrence?A. Control charts B. Flow charts C. Pareto diagrams D. Trend analysis
Given a limited resource from a cost-functional group, which of the following will help insure follow-through?A. Get approval from the manager of the resource.B. Earn the respect of the resource.C. Try to gain direct control over the resource.D. Let the resource do what they are told.
A long pending issue has begun to involve and affect more people, thus generating many dependencies.How should the project manager BEST handle this situation?A. Escalate it to upper management.B. Break the issue into logical sub-issues.C. Baseline the project schedule.D. Perform risk management.
During and approved project, a vendor contacts the project manager requesting a delay in delivering a required product by two weeks. This will delay the project completion time.The project manager explains to the vendors that a delay in shipment will cause the project to run beyond schedule, and
As part of the project closure process the project manager should document the:A. SOW (Statement of Work)B. WBS (Work Breakdown Structure)C. Formal acceptance from stakeholder D. Change control processes
Which of the following are included in the goals of the Close Out phase?A. Stakeholder Approval B. Product Testing C. User Training D. User Acceptance
In the planning stages monies need to be budgeted for which one of the following after Close Out tasks?A. Re-planning B. Maintenance C. Change control to new project scope D. Configuration management
The project team is nearing the end of development and is ready to start testing the entire application.Which kind of testing will they perform?A. UAT (User Acceptance Testing)B. Module C. Unit D. System
As part of the overall scope definition and project planning in the initiation phase of a project, the project charter and SOW (Statement of Work) require the project manager to:A. Investigate industry specific regulations for impact on the plan.B. Obtain team member agreement on tasks and
A necessary task in preparation of the Close Out phase is:A. Project review B. Risk assessment C. Change control D. Configuration management
A project charter and a list of high level project requirements enables the project manager to identify:A. The project WBS (Work Breakdown Structure).B. The high level value of the project to the sponsors and users.C. The definitive project schedule and budget.D. A detailed, bottom-up budget.
As the project manager builds the project team, recruiting the right personalities for the work can be key to the success of the project.Which of the following is the BEST match of project focus to personality types?A. Creative focus: attention to detail, structured thinker B. Technical execution
Identifying and managing the critical path is vital to the success of a project because:A. Staffing peaks and values will affect the quality of the work project.B. Crashing-cost, or speeding-up cost, on the critical path are higher than for any other project activities.C. Activities on the critical
Which factor has the greatest impact on the actual duration of project tasks?A. Task cost B. Resource capabilities C. Historical information D. Predecessors and successors
The project team is in the process of designing and developing a CBT (Computer Based Training) application to support the deployment of a new system.Which strategy would contribute to assuring a quality CBT (Computer Based Training)?A. Implementing a status reporting process.B. Using a proven CBT
Which tasks characteristics affects the estimated effort for human resources?A. Task cost B. Task scope C. Sequence in the critical path D. Predecessors and successors
A Confronting (or Collaborating) conflict resolution mode will handle conflicts by:A. Having the parties work through their disagreement directly.B. Avoiding areas of difference and emphasizing areas of agreement.C. Bargaining and searching for solutions that bring some degree of satisfaction to
The SOW (Statement of Work) is another name for the:A. WBS (Work Breakdown Structure).B. Cost benefit analysis.C. Requirements specifications.D. Narrative description of the work to be accomplished.
An IT Project Manager is selected for a software package project with a specific deadline and quality requirements. The client has emphasized several times how important the quality of the software is, and they have limited technical support staff. The IT Project Manager recognizes that quality is
Which component is part of an effective communication plan? A. Data flow diagrams B. Frequency C. PERT (Program Evaluation and Review Technique) D. Sign-off procedures
If the risk probability is 35% and the consequence is determined to be $74,500, what is the risk exposure? A. $26.075 B. $2,607,500 C. $2,128,57 D. $212,857
A project manager is defining the scope for a project and recognizes that additional work is required for project completion that was not previously defined. When presenting this information to stakeholders, the project manager is prepared with cist and schedule variance and a new risk assessment.
Which one of the following processes is MOST significant to meeting quality management objectives? A. Inspection B. Trend analysis C. Quality audits D. Planning
The company is experiencing financial problems and has instituted company-wide budget cuts. The budget for an in-house project is cut in half. The manager of the project feels that the project is close to termination. What termination strategy is being used by the company? A. Termination by
The purpose of Pareto Analysis is to observe the problems and determine their: A. Frequency of occurrence B. Root cause C. Impact D. Probability
To reduce project coordination and communication complexities, regular status meetings should be held frequently with the: A. Customer B. Stakeholders C. Project team D. Vendors
The power strategy that involves using one's personal knowledge to get people to change their behavior is called: A. Coercive power B. Legitimate power C. Expert power D. Reward power
What should be developed first when allocating resources? A. WBS (Work Breakdown Structure) B. Sequence scheduling C. Task list D. Resource list
In the second week of implementation, the project manager receives a request from the customer to add functionality to the designed solution. What should the project manager do? A. Ignore the request and continue as planned. B. Implement the change. C. Analyze the customer's request. D. Redefine
Project and operations within a business share many characteristics. Which of the following characteristics specifically relates to projects? A. Performed by people. B. Planned, executed and controlled. C. Constrained by limited resources. D. Temporary and unique.
Select the MOST effective communication method for providing work instructions and directions. A. Verbal request B. Written communication C. Video conferencing D. Team meeting 48 Identify the MOST efficient intra-team communication tool. A. Introspection B. Brainstorming C. Metrics D. Inspection
A critical vendor has just notified the project manager that due to circumstances outside of their control, they will be delivering critical supplies for the project two weeks later than originally planned. What is the BEST immediate course of action? A. Fire the supplier and find a new vendor. B.
During project execution, a third party, responsible for developing a web utility for a Government project, reports to the project manager. One of the technologies used in the development has become obsolete. The third party proposes an alternative. 1 action should the project manager take first?
The project manager has discovered a problem with the inventory module of the project. Measurements were specified for American Units, but the overseas programmers used International Units. Where in the project could this problem have been avoided? A. Project planning B. Project testing C. Project
Which management theory assumes that individuals like to work, want can direct their own efforts? A. Maslow's theory B. Theory X achieve, and C. Theory Y D. Psychoanalytic theory
If an issue cannot be resolved and remains a serious threat, it then becomes: A. An opportunity B. A critical issue C. Removed from the issue log and put on the project plan as a task D. A challenge
When it appears that a technical limitation will interfere with meeting customer performance objectives, the preferred response is to: A. Develop alternative solutions to the problem. B. Develop a new WBS (Work Breakdown Structure). C. Notify all project stakeholders of the limitation. D. Update
During the course of a database development project, the project manager conducts a review, and notices that the project is running over budget and over schedule. What is the MOST common, non-behavioral reason for projects that exceed budget and schedule? A. Conducting a project with several high
Which type of Conflict Resolution is MOST likely to produce a win/win outcome? A. Forcing B. Smoothing C. Compromising D. Withdrawing
Under what circumstances would the project manager be required to send a change request to the sponsor and stakeholders? A. Any time a change request is submitted. B. When the costs exceed budgeted allowable variances. C. When there are no feasible alternatives. D. When the customer agrees to the
The project manager is assigned to a large project that has been in progress for some time. The project team has just completed the design phase of the project and is working on the implementation stage. At this point, which change is possible without incurring the risk of reworking the entire
A project is performing well under budget, however, in order to meet the customer deliverables, the delivery date to the customer will be over two weeks late. There are no additional resources to assign to the project. What should the project manager do? A. Change the scope of the client
During the requirements analysis phase a senior business user on a project has requested that a particular function be included in the proposed system. One of the systems analysts on the team does not agree with the user's request. The project manager has examined the user's requirement and is
What is the BEST approach to conflict resolution? A. Mutual respect and cooperation B. Flexibility and understanding C. Sincerity with prudent caution D. Strong convictions on the project scope
The project manager is tasked with the production of the initial project plan. The project manager needs to define the tasks needed for the production of the Physical Design Specification. Which approach should be taken in planning the production of this deliverable? A. Include a single task with
While reviewing the progress of a given project during a weekly project team meeting. the project manager recognizes the team is running behind schedule. The project manager realizes it is still early in the life cycle and realizes that this project can not run late. Which control mechanism or
QA (Quality Assurance) plans must include: A. An analysis of the system architecture, design and implementation path for each requirement. B. The management of changes in requirements, architecture, design and source code. C. The activities of defect tracking, unit testing, technical reviews,
The first step for initiating the planning process of a project is to: A. Establish a project schedule. B. Plan the scope of the project. C. Identify project risks. D. Prepare the project budget.
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