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fundamentals of human resource management
Questions and Answers of
Fundamentals Of Human Resource Management
What effect should a realistic job preview have on a new hire’s attitude and behavior?
Why should HRM conduct a background investigation?
Define the concepts of reliability and validity. What are the three types of validity?Why are we concerned about reliability and validity?
“I’m a pretty good judge of character, so I rarely call former employers. Besides, past employers have become really cautious about being candid with their comments.” Do you agree or disagree
“When hiring a member of a team, each team member should have equal say in who is hired.” Do you agree or disagree?Explain.
Does it make a difference when a job offer is made? For many, the answer may be no, but then, in HRM things are rarely cut and dried. Consider the events that took place in early 2005 at American
How can a socialization process benefit an organization?
What benefits can socialization provide for the new employee?
Describe the role HRM plays in orientation.
Explain the CEO/senior management’s role in orientation.
What kinds of signals can warn a manager that employee training may be necessary?
Why is cultural training critical for employees embarking on an overseas assignment?
Describe how selection and training are related.
Describe how socialization and training are related.
“Proper selection is a substitute for socialization.” Do you agree or disagree with this statement? Explain.
Training programs are frequently the first items eliminated when management wants to cut costs. Why do you believe this occurs?
Explain the effects a learning organization may have on employees in today’s organizations. What are the HRM implications of these effects?
The idea of having to go through a checklist in your job may sound a little demeaning. Isn’t that what fast food restaurants use to train low-skilled employees what to do, step by step? That may be
When it comes to training, UPS seems to have thought of everything. Employees are taught efficient procedures for safe driving, how to lift and carry packages, knock on doors, and even how to carry
What guidelines, policies, or standards did your organization practice regarding orientation?
Discuss your responses with your team. What similarities or differences did you find?
What is a career?
Contrast employee development with career development. How are they alike?Different?
How might a formal career development program be consistent with an organization’s affirmative action program?
Contrast the external and internal dimensions of a career. Which do you believe is more relevant in determining an employee’s work behavior?
What are the five traditional career stages? Which of the five is probably least relevant to HRM? Defend your position.
Ann Fudge has built her career by breaking through the barriers that have frustrated women and minorities in gaining access to the top levels of management. Not only did she break the “glass
List three purposes for performance appraisals and explain who benefits from them.
Describe the appraisal process. How should it work?
What is BARS? Why might BARS be better than trait-oriented measures?
Describe MBO, its advantages and disadvantages.
How should performance appraisals change when teams, rather than individuals, are evaluated?
What is a 360-degree feedback process? How valid do you believe it to be?
“Performance appraisal should be multifaceted. Supervisors should evaluate their employees, and employees should be able to evaluate their supervisors. And customers should evaluate them all.” Do
“The higher the position an employee occupies in an organization, the easier it is to appraise his or her performance objectively.” Do you agree or disagree with this statement?Why?
“Using an invalid performance evaluation instrument is a waste of time.” Do you agree or disagree with this statement? Discuss.
“Without a supportive culture in an organization, peer evaluations are subject to too many distortions. Accordingly, they should not be widely used.” Do you agree or disagree? Defend your
“Customer feedback needs to be part of every employee’s evaluation when that employee has customer contact.” Do you agree or disagree? Explain your position.
Imagine you’re the VP of human resources for a Fortune 100 company. You’ve spent your entire career attempting to enhance the workplace for employees to support their productive work in the
Contrast intrinsic and extrinsic rewards.
How do financial and nonfinancial rewards differ?
What is a membership-based reward? How does it differ from a performance-based reward?
What is compensation administration? What does it entail?
How do governmental influences affect compensation administration?
What is job evaluation? Discuss the three basic methods of job evaluation.
What are the advantages and disadvantages of (a) individual incentives, (b) group incentives, and (c) organization-wide incentives?
What is broad-banding and how does it work?
“Subjectivity can be successfully removed from the compensation administration process.” Build an argument for and against this statement.
Team compensation allows some individuals to work harder than others, yet receive the same pay. Do you agree or disagree? Defend your position.
“U.S. executives earn every dollar of their pay. People who complain about these people earning millions are just envious that they are not being paid at that level.” Build an argument for and
Christopher Maurer, executive vice president for human resources at FirstMerit Bank headquartered in Akron, Ohio, needed to solve a major problem in one of his departments. This particular department
Describe why companies provide benefits to their employees. What effect do companies expect benefits will have on employee work behaviors?
How does ERISA provide protection for a worker’s retirement?
Identify and describe four legally required benefits.
Describe why an employee might select a PPO health insurance benefit over an HMO.
Describe the inherent potential for abuse in offering a sick-leave benefit.
Describe three types of flexible benefits programs.
“Social Security disability and survivor benefits should be the sole responsibility of each employee. A company simply cannot be responsible for the financial welfare of its employees.Additionally,
“Flexible benefits programs are employer inducements to reduce benefits costs. The average employee has neither the ability nor information to make such important choices.Employees should suspect
Imagine working in an organization where employee morale is low, turnover is high, and the costs of hiring are astronomical. If that were the case, you’d imagine such affected employers do whatever
Using Exhibit 12-9, determine the mix of benefits that would best fit your needs. After choosing your benefits, form into teams of three to five members and answer the following questions. Exhibit
Explain the reasons for the choices you made. What compelled you to make those specific benefit choices?
Compare the benefits you have chosen with those chosen by members of your team. What similarities exist? Differences?
Five years from now, would you choose different benefits from those you selected today? Why or why not?
Identify three methods of preventing accidents.
How are incidence rates calculated? What do the results indicate?
Differentiate between physiological, psychological, and behavioral stress symptoms.
What can organizations do to help prevent workplace violence?
Describe how EAPs and wellness programs help an organization control rising medical costs.
“Safety and health practices are good business decisions.”Build an argument supporting this statement.
“OSHA inspections can become a cat-and-mouse maneuvering activity for organizations. This doesn’t serve the interest of the organization, the employees, or OSHA.” Do you agree or disagree?
“Supervisors should know which employees are having troubles and may ultimately cause harm to other employees. When they identify such an individual, they should take some action to ensure that the
Some medical experts believe that regular daily exercise results in better health, improved conditioning, and greater tolerance of stressful situations. What would you think about being employed by a
Why is compulsory union membership so important to unions?
Where are unionizing efforts focused today?
Why do a union’s initial list of demands tend to be long and extravagant?
Given your career aspirations, might you join a union? Why or why not? Explain.
“An employer might not want to stifle a union-organizing effort. In fact, an employer might want to encourage his employees to join a union.” Do you agree or disagree with this statement? Explain
“If management treats employees well, pays them a fair wage, communicates with them, and ensures that they have a safe and healthy work environment, there is no need for a union.”Do you agree or
People might be surprised to learn that historically anti-union retailer Wal-Mart does have stores with active unions. They are not in the U.S., though; they are in China and Canada. Wal-Mart
Other than giving an annual evaluation, what would you do to manage the performance of your employees? Explain why.
What would you do as the manager in order to make sure that your employees knew the standards that they would be evaluated against? Explain your answer.
Do you really think that it is possible for a performance appraisal to be motivational? Why or why not?
Can you think of a situation in which a trait-based evaluation would be necessary? Explain your answer.
You are in charge and you want to evaluate a group of assembly workers. Who would you choose as the evaluator(s)? What about evaluating the director of operations—who would you choose to do that?
How would you minimize the chances that stereotyping could affect the evaluation process in your company?
Which of the solutions to performance appraisal problems would you implement first if you were in charge? Second? Why?
What would you do to make the performance appraisal debriefing more comfortable and less confrontational for your employees? How do you think this would help?
Do you agree that annual performance appraisals should be discontinued in companies? Defend your answer.
Candy making is a fun business, and so it is no surprise that it is fun to work at the Jelly Belly Candy Company of Fairfield, California. Although this company has cheesecake, buttered popcorn,
What actions would you consider taking, other than increasing pay, if job satisfaction survey data showed that your employees’ satisfaction level was dropping significantly?
Do you think that organizations should provide more rights or fewer rights to employees than those listed in the chapter? If more, what would you add? If fewer, which rights do you think are
Should companies make a strong attempt to never violate the privacy rights of an employee? Why or why not?
Do you think codes of conduct have any effect on employees’ activities? What would make them more or less effective in an organization?
Is employment-at-will fair, or should companies have to have a legitimate reason to discharge their employees? Justify your answer.
Should coaching, counseling, and discipline processes be utilized by the firm, or should we just terminate the employment of workers who are not doing their job? Explain your answer.
Do you feel that progressive discipline processes actually work to improve employee performance in most cases? Why or why not?
Do you think it is ever okay for employees to strike against an employer? If so, in what circumstances? If not, why?
Assume that you are a fairly high-level manager in your company and that one of your employees comes to you to tell you that other employees are attempting to unionize the company. What would your
Sandy Clark has worked for Healthy Meals Company for 10 years in a facility that cooks and packages prepared, frozen meals. Sandy is part of a crew that provides cleaning and sanitation services for
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