Questions and Answers of Fundamentals Of Human Resource Management

Four weeks into his internship at Grower’s Choice, a growing regional food store chain, Chase was encouraged when the HR director told him that he would be needed to make some changes in the
The majority of unethical acts in the workplace don’t make headlines. Many are like these situations that arise when managers don’t understand or ignore ethical HR policies: • My boss refuses
Explain the legal issues relevant to the workplace and HRM.
The U.S. Navy may not be the first employer that comes to mind when you think of employers that are making efforts to help employees with work–life balance issues. However, the Navy has made
Explain the roles HRM plays in dealing with current employment challenges such as mergers, offshoring, the economy, and ethical issues.
What is the purpose of a continuous improvement program? What role does HRM play in assisting continuing improvements?
What are the necessary ingredients for a successful empowerment program?
Explain what ethics are and how organizations and HRM can promote ethical behavior.
“Diversity and inclusion is nothing new. Thousands of immigrants came to the United States in the early 1900s and they integrated into the workplace just fine. Pay them a fair wage and treat them
Juliet is the owner of a design firm that survived the recession, but just barely. Her firm has grown 25 percent each of the last 2 years, but she is wary of hiring any full‐time employees.
Visit an HRM department of a local organization or visit their website. Research the organization in terms of its human resource activities. For example: What do they do to recruit new workers? What
Research the effect of technology on the human resource aspects of a technology‐based business (e.g., Barnes and Noble, Verizon, Facebook, Apple, or Netflix). Determine how the business has changed
Search the Internet for short videos on workplace diversity from two different employers. Present the two to your class along with an explanation of the main points and any differences you notice in
Explain which of the advances in management seem most and least important in the evolution of HRM.
A good way to experience the strategic process is to develop and execute an activity of your own that is tailored to the needs of an existing nonprofit organization. • Research local nonprofits
How is the role of HR demonstrated in each of the four management functions?
Following an incident that involved a manager making unauthorized accommodations for a disabled employee ( for details, see Should be an activity heading. Case Application 1‐A: Grower’s Choice),
Explain the purpose of HRM in an organization.
Frito‐Lay knows you love your favorite snack foods, and the prospect of facing an empty shelf where your Doritos should be is just unthinkable. In fact, the Frito‐Lay mission statement is “To
What role does HRM play in the strategic management process?
Explain ways that a talent management strategy improves an organization’s ability to attract and keep talented employees.
Which of the HR functions seem to be most important and why?
Aiden, founder of a growing company that creates software to help small businesses manage their money, sees no reason to create a mission statement or undergo a strategic planning process. He states
You have been offered two positions in HRM. One is a generalist position in a smaller business and one is a recruiting position in a large corporation. Explain which of the two jobs you would prefer
Visit an HRM department, either on or off campus. During your meeting, ask an HRM representative what he or she does on the job. Focus specifically on the person’s job title and key job
Discuss how you believe the Hawthorne studies have influenced HRM. Find three examples of HRM practices in specific organizations that can be linked to these studies and illustrate them with
Go to the Society of Human Resource Management’s website at www.shrm.org. Research the services they provide to their membership and the different options for student membership. Find a contact for
Go to the website of the Human Resource Certification Institute at www.hrci.org or ATD’s website at www.astd.org. Research the types of certifications they offer and the process one must follow to
Have you ever been the victim of workplace harassment that was directed at you because of your gender or another characteristic? It usually isn’t the action of just one individual, often it’s the
Describe the groups protected by Title VII of the Civil Rights Act and explain how well the act has accomplished the goal of eliminating discrimination against those groups. What would you have added
Equal employment based purely on an individual’s abilities is everyone’s right, yet for many it isn’t a well‐understood concept. Chapter 3 offers many opportunities for you to apply EEO
Central Station Casino in Colorado instituted an “English‐Only” policy for their housekeeping department after a non–Spanish‐speaking employee thought that other employees were talking
Select one of the cases concerning employment discrimination that seems to be most important to fairness in employment and explain your reasoning.
Alison Quimby, HR Director of a small manufacturing company, was surprised when Ramona Ruiz, a Quality Control Inspector, said that her supervisor has been whispering comments in her ear about how
What is an adverse impact? How does it differ from adverse or disparate treatment?
Carla Grubb was hired at Abercrombie and Fitch for what she believed was a job on the sales floor. Instead, she found herself dusting, cleaning windows, and vacuuming the store. “I was always doing
What is meant by “reasonable accommodation” as it pertains to the Americans with Disabilities Act of 1990?
Explain why an employee might file a claim of retaliation and why retaliation claims are on the rise.
Explain how the two types of sexual harassment differ.
What is the purpose of the FMLA and who does it cover?
“Affirmative action does not work. When you ’ re hired under an affirmative action program, you ’re automatically labeled as such and are rarely recognized for the value that you can bring to
A local employer confides to you that she secretly does Internet searches of applicants before she calls them in for interviews. She tells you that she has a very established clientele and needs to
Here are the answers to the questions in the chapter opener. Do you agree with them? Explain why you agree or disagree. Fred Meyer’s Store: Yes and Yes. Employers may be liable if customers are
Could these situations demonstrate sexual harassment or prohibitive behaviors? Answer true or false to each question. Make whatever assumptions you need to make to form your opinion. Form into groups
Consult the EEOC website for recent lawsuits filed by the EEOC or suits that have been recently decided by the courts. You ’ ll probably find them on the “Newsroom” page. Look for any trends in
Contact your local EEO office (may be called Human Rights Commission or Fair Employment Practice Agencies). Determine what equal employment opportunity laws exist in your state that go beyond those
Visit your college’s EEO/Affirmative Action officer. Find out what specific EEO requirements on your campus affect students, faculty, and staff in matters such as recruiting, promotion, sexual
What should an organization know about employee records?
Effective communication is fundamental to helping employees understand policies and procedures that define rights and discipline in the workplace. These suggestions put your communication skills to
What should be considered when developing a policy on employee use of social media?
Isaac Murillo, the accounting manager at Precision Excavation was a hunter and gun collector. He and Kevin Carstens, an accountant who had worked for Precision for 5 months liked to talk about guns
Discuss issues involved in using honesty tests to screen job applicants.
David Steward wasn’t planning on getting a lot of attention when he put up a Dilbert cartoon on the employee bulletin board at Catfish Bend Casino. He wasn’t sure anyone saw him do it at all, but
What is employment‐at‐will? How does it affect employees? Employers?
Explain the potential advantages and disadvantages of having organizational policies that deal with workplace romance.
Describe the progressive discipline process as it would apply to an employee with a minor violation of workplace rules as opposed to a serious violation.
The social media policy in your handbook states “Employees are not to use social media during work hours and should not make references the company online or on social media sites.” Evaluate the
An employee is overheard telling a new worker, “Don’t rush back from lunch. You’ll make us look bad. Everyone takes an extra 15 to 30 minutes. Every once in a while we get warned if the
Contact local employers and ask for copies of their employee handbooks. If none are available, research parent companies of local employers online to see if their employee handbooks are available.
Review the three employee firing situations in the chapter opener. Individually or in teams, develop arguments for and against firing the employees in the situations. Present your arguments to your
Conduct some research on employee monitoring. In a presentation with at least five presentation slides, describe ways that employers can monitor on‐site employee behaviors. In your research, cite
Provide an example where employee discipline was handled poorly. Explain what went wrong and write a scenario of how it could have been administered more appropriately. Consider presenting the
Planning and job analysis are fundamental to structuring any nonprofit organization or community event. • Select a nonprofit organization that needs help organizing a fund‐raiser, celebration,
“Everybody wants to be green,” exclaims one contractor who found new life in the “green” construction business. “It’s a great selling feature for any business.” 2 But what actually
Explain human resource planning and explain why it is important to organizations.
Elyse Suarez stepped into the role of president of MedHome 2 years ago when her father Harry retired. MedHome is a supplier of medical equipment and supplies to care facilities and home care patients
Explain how you would do a job analysis for the position of “Successful HR Student” and create a job description using the elements in this chapter. Explain your choices of essential functions
Identify the advantages and disadvantages of the observation, structured questionnaire, and diary job analysis methods.
Next time you go through security on your way through the airport, smile and say thank you to the screeners who help you send your bags through screening and wave you through the scanner. Low morale
Explain the importance of essential functions as they relate the Americans with Disabilities Act.
Identify how each of the five core job characteristics of job enrichment could be used to improve your job or a job of your choice.
Describe the human resource planning implications when an organization implements flexible scheduling.
After asking a production supervisor to review several job descriptions for positions he supervises, he returns them an hour later with a note that they are all ok. You explain that you are concerned
When proposing that your organization investigate flexible scheduling and other flexible workplace options, the CEO replies that she has no interest in “getting involved in that type of chaotic
Investigate the GSG program at Samsung that is profiled in the chapter opener. Research and evaluate the training and development process using the Samsung website, Samsung videos on YouTube about
Select a job from your personal experience that didn’t have a job description or had poor job design. Research ways the job would have improved with a job description and better job design. Present
Select a job (or position in an organization) in which you have an interest. Visit the O*NET Online website (www.onetcenter.org) and locate all relevant information about the position. Write a two‐
Join two to three classmates to research the technical and people skills and conceptual knowledge required to perform a human resources manager’s tasks effectively. To collect information,
Explain how social media and other online sources are used to recruit candidates.
Organizations of all types need to recruit members and volunteers, including nonprofits and your college. This important staffing function allows many opportunities for service activities.Ask your
Outdoor Solutions is a provider of lawn care, snow removal, and exterior home services with a history of steady growth and an excellent reputation for reliable service. A recent upturn in home
What are some challenges to effective recruiting?
For years, the chiefs of the Honolulu Police Department (HPD) used ohana, the Hawaiian word for family, to describe the department. Family is important in Hawaiian culture and ohana is the reason why
Present the advantages and disadvantages of promote from within policies.
Explain the advantages and disadvantages of the external recruitment alternatives.
Describe the differences one may encounter when recruiting globally.
What services does your college career center offer to help you land a job when your education is complete?
When you suggest that your employer use Facebook, LinkedIn, and Twitter to advertise job openings for a new clinic because the medical staff necessary is in short supply, the clinic director refuses,
The only employer brand that matters is salary. If an employer pays a competitive or slightly higher salary with competitive benefits, they’ll get the same applicants everyone else does.”
What is the next “big thing” on the horizon for recruiting? Research trends in recruiting, evaluate developments in technology and recruiting practices, and report your predictions. Present your
Visit three different online job‐recruiting sites or virtual career fairs. Explain the sites you visited. Describe the similarities and differences you noticed among the three. Which site did you
Compare the employment site of the state in which you live to two other state employment sites. What types of jobs do they seem to specialize in? Are there additional services offered to job seekers
Outline the steps in the selection process and explain which steps you believe are most important.
The selection process covers a broad range of skills and activities for both the employer and job seeker. Your service activity can focus on either group. • Develop a presentation for middle
Explain guidelines for developing effective interview questions that respect the legal rights of the applicant.
Western Motors, a large automotive dealership was in danger of losing their coveted Premiere Service award based on customer ratings. Loss of the award would affect many aspects of the dealership
Explain the advantages and disadvantages of searching social media as a screening tool for applicants.
Things were getting ugly in the cosmetic departments at Bon‐Ton Department stores and something had to be done, fast. Beauty Advisors (also called cosmetic associates) in their 277 stores were
What are the advantages of conducting background investigations on applicants and what do employers need to consider when conducting the investigations?
What mistakes could employers make that would influence a qualified candidate to turn down a job offer?

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