Questions and Answers of Management Accounting

What else could REI do to improve how it motivates its employees?
When hiring employees not working in REI’s stores, like human resource managers, computer programmers, warehouse workers, and the like, should a preference be given to more outdoor-oriented
Using examples, describe the assumptions about human nature, Theory X or Theory Y, that best apply to managers at Televerde.
Analyze this case using the integrative model in Exhibit 14-9.
How might self-efficacy increase for inmates who work at Televerde?
In what ways could the relational perspective of work design be applied to Televerde’s approach? Are there other aspects of this perspective that Televerde might consider adding to what it already
What would be an example of how Televerde might implement a high-involvement work practice to complement what it currently does?
Separately discuss how group structure, processes, and tasks influence group performance and satisfaction. How might remote work improve group performance and satisfaction?
Describe the most common types of work teams.
Rank the characteristics of an effective team in terms of the most important characteristic of an effective team to the least important characteristic. Justify your rankings.
Explain the types of difficult people and how to handle them when managing teams.
What do you think? Why do some coworkers share so much personal information on social media?
A recent survey revealed that 51 percent of employees said they have had an office romance. Another survey found that workers in their 20s and 30s view workplace romances more positively than older
What are the ethical implications of managing oversharing coworkers? Is sharing too much information about their hobbies, tattoos, religion, food interests, relationships, and children just normal
What are the norms for the US Women’s National Soccer team?
How might different group development stages apply to this team? In your answer, note how making changes to cohesiveness might impact the stages of group development and the team’s performance in
What kinds of conflict do you think might impact the US team at different points, from training camp through competing in the World Cup? Which types of conflict will hinder and enhance the
Which characteristics of an effective team does the US team have? Which are missing? Could technology be used to support building the team’s cohesiveness leading up to the World Cup? Explain.
Is Taylor Swift’s Eras Tour really a team effort? Why or why not?
Why were crew members such as dancers, musicians, lighting and sound technicians, caterers, and even truck drivers on tour motivated to perform well on tour? Explain.
How important is it for a leader like Taylor Swift to recognize and reward her team? What challenged do Swift’s generous rewards pose for future tours and other artists?
What characteristics of effective work teams must be in place to make this tour so successful?
What conclusions from the four theories on leadership behavior are most important? Are supervisors born able to initiate structure, set goals, involve subordinates, delegate authority, encourage
According to Fiedler’s contingency model of leadership, how do leaders use the least-preferred coworker (LPC) questionnaire to find the best leadership style for their situation?
If employees vary in their ability and willingness to perform tasks at work, how do leaders determine the amount of direction and support to provide each employee? Hint: consider the situational
Why are the relationships between the leader and their subordinates important to the leader–member exchange theory? Are these relationships different in the presence of a charismatic leader?
Differentiate between transactional and transformational leaders and between ethical and servant leaders.
Which source of a leader’s power is most effective and why? Rank the five sources from most to least effective.
Micromanaging can make a well-intentioned leader less effective. How can the leader’s followers gain more autonomy and empowerment when needed?
Why is trust between leaders and employees important? Give an example of how a leader can demonstrate credibility to employees in a face-to-face, hybrid, and remote work environment.
Do you think a credible leader would need to go undercover? Is it ethical for a leader to go undercover in their organization? Why or why not?
What examples are provided in this case for how Katrina Lake exhibited authentic leadership?
What has Katrina Lake done that likely allowed her to develop credibility and trust as a leader?
In what ways has Katrina Lake demonstrated behaviors that indicate servant leadership? What could she do to exemplify servant leadership even more?
Lake’s Stitch Fix transformed how people shop by making personal shopping more affordable and less time-consuming. If Lake hopes to continue being viewed as a transformational leader in the eyes of
How has NIL changed the power dynamic in college sports?
Why did the critics believe only a few basketball and football stars would benefit from NIL deals? What type of power do they have?
Haley Jones and Olivia Dunne have used a combination of expert and referent power to earn big money through NIL deals. What does this case suggest about followership (and about how leaders might
Olivia Dunne has decided to use her NIL expertise to help other women athletes find success as well. Does Dunne’s NIL success help or hurt her ability to lead these women? Explain.
How is being an active listener related to a manager’s ability to communicate effectively?
What is organizational communication with employees like in the 24/7 work environment? How has technology changed the ways managers communicate with employees and vice versa?
What are some specific steps managers can take to become a better communicator?
Do different communication preferences impact the work environment? Can managers demand employees use a certain approach to communicating?
What ethical responsibility do employers have to train workers of different generations to communicate effectively in the workplace?
In what ways does Hootsuite’s concern about improving communication illustrate the topics of communication discussed in this chapter? Are there other aspects of communication not addressed by these
What barriers to effective communication between colleagues are caused by the increased size of the company and additional its growth worldwide?
Which direction of communication and networks is Hootsuite’s addressing with the #RandomCoffee program? Which should be addressed further?
Describe your interest in participating as a student and separately as an employee in programs like #RandomCoffee, Innovate Brew, and Ten Thousand Coffees.
Which of the communication networks (chain, wheel, or all-channel) should Shopify rely on now that meetings are less of an option? Why?
If some managers become uncommunicative, what steps should Shopify’s employees take to improve communication?
How would the grapevine play a role in the ways communication happens after Shopify adopted its less frequent meeting culture?
Should other organizations adopt a no- or low-meeting culture? Why or why not?
Describe key performance indicators’ (KPIs) role in measuring organizational operations. What is the role of KPIs’ in assessing organizational performance?
Explain the balanced scorecard approach to evaluating organizational performance. How could the success of an organization’s cybersecurity program be monitored with the balanced scorecard approach?
Why is control important to customer interactions with an organization’s website, social media platforms, employees, and the like?
Do workers have a right to privacy at their jobs? Do you think it is possible to establish and maintain effective standards for employee privacy while instituting a controlled environment to prevent
Why do organizations have a compliance office? Compare and contrast corporate governance, compliance officers, and the board of directors.
Should organizations spend more resources monitoring their least experienced and youngest workers if they are the biggest cybersecurity risk?
How would you prioritize employee trust and privacy with the need for security? How could organizations make sure they are ethically controlling employees' behavior?
Identify the benefits and potential challenges of the Candy Meal Project for Hershey and Cargill.
What new key performance indicators will managers need to measure to run the Candy Meal Project effectively? What are the reasons for your answer?
What are the dangers to Hershey if management promotes the success of the food waste conversion too much? Is the Cany Meal Project likely to improve organizational performance at Hershey? At Cargill?
How did Starbucks use social media as a control tool?
In what ways does employees’ use of workplace allow Walmart to monitor employees’ activities at work in both positive and potentially negative ways?
How could Workplace have an impact on organizational performance?
Some employees might not feel drawn to using Workplace for the wrong reasons. What do you think managers might need to do to encourage employees to use Workplace appropriately?
Does an organization have an ethical responsibility to provide career development advice to employees? Explain your position.
What if your school (or country) was competing for a championship and couldn’t afford to outfit athletes in such equipment and it affected your ability to compete? Would that make a difference?
Given the degree of complexity and change technology has brought to amateur and professional sports, what can (i.e., management) do to gain some control over their environment?
Which of the cells in Exhibit 4-2 applies most clearly to the environmental uncertainty faced by HBO?
Using Exhibit 4-4, what components of HBO’s external environment and specific environment are having an impact on the company? Why?
What, if anything, can HBO do to manage its environment and reduce its uncertainty exposure?
How might HBO’s organizational culture change as a result of the changes described in this case?
Which of the six organizational culture dimensions apply most clearly to Vice Media’s culture?
Do you think that a new CEO could have turned around the culture at Vice Media?
If you were the new CEO at Vice Media, what actions would you take to improve the culture?
Using workplace examples, contrast diversity, equity, and inclusion.
Which two types of diversity found in the workplace are most relevant in careers associated with your major?
Which of the five stages of diversity, equity, and inclusion is most difficult for managers to accomplish in most companies? Which should be the easiest?
Explain how the glass ceiling and pay inequity are outcomes of discriminatory behavior in the workplace. Why are exclusion and incivility on the list of discriminatory behaviors?
How do mentoring and diversity training support a company’s diversity, equity, and inclusion efforts?
Describe an employee resource group and why it is helpful to organizations and employees.
Do large companies have an ethical responsibility to refit shuttle buses or purchase new buses to accommodate workers with physical disabilities? Explain. Do schools and universities where future
What ethical issues might arise in a workplace accommodating jobs for workers with deafness, blindness, or other physical disabilities but not accommodating workers with chronic illnesses like
What DEI stage does Gusto seem to be in? What is happening, and what should leaders do next?
Even though Julie Lee was helpful to Gusto’s gender diversity efforts, what demands does this case illustrate are involved in being the only woman?
Now that Gusto has hired more women engineers, what should it do to ensure that they do not leave the company?
Is Gusto on the right path to improve its workforce’s diversity? Explain.
The benefits of diversity do not happen automatically just because employers hire diverse employees. Companies need to do so much more after they attract diverse talent to come to work for them. What
What are some of the ways that companies can increase the chances that employees from diverse backgrounds want to keep working for them?
Why is it important for top leadership to be representative of the rest of the organization from a diversity perspective?
How have the political and economic agreements between countries impacted the way companies moved products, offered services, or exchanged money since World War I?
What arguments are there for placing limits on globalization?
In what situations do you think using facial recognition technology violates people’s privacy?
Is it ethical to use facial-recognition technology if you are doing business in a culture where privacy concerns are not raised as much (like China)? Why or why not?
Is an international organization like the World Trade Organization in the best position to create rules governing facial recognition technology companies can use?
How can Glencore be subject to a new US law when it is based in Switzerland? Was the United States justified in launching this investigation?
Some think that Glencore should change its business practices because of this corruption investigation. What if there is no other way to get access to resources without brushing up against corruption?
Can the ends (providing a much-needed mineral like cobalt) ever justify the means (corrupt practices)? If so, when?
What are other examples of international companies that have been linked to corruption? What defense did they use to justify their practices?

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