Managing Now 1st edition Gary Dessler, Jean Philiips - Solutions

What does world-class manufacturing mean to you?
How could you use ABC inventory control in your pantry?
What is a PERT chart? What (in outline form) would one look like for buying a car?
What are the basic types of production processes?Which category would a college fit into?
Describe the production system in a dry-cleaning store.
How does the company’s value system foster employee self-control?
What does Ritz-Carlton do to foster its employees’high level of commitment?
What actions does Ritz-Carlton take to control the quality of its service?
There is nothing quite like eating in a restaurant where details—from customer service to hygiene—are out of control. Before coming to class, visit one or two local restaurants, and list everything you see that might suggest that (at least in specific areas)details are a bit out of control.
College students deal with professors all the time, but they may not realize how difficult it is for the college’s administrators to control what their faculty members are doing. The typical professor has a number of responsibilities, including teaching classes, writing research articles, and
You are one of the founding engineers in your sixmonth-old firm, and you brought to the firm the values of hard work, quality, teamwork, and excelllence. These values have united the original members, but you are concerned that they might change with the addition of fifty new people needed by your
Explain why having committed employees is especially important in today’s industrial environment
What do we mean by belief systems and values that encourage self-control?
Give examples of the unintended behavioral consequences of controls that the dean of your college might encounter if he or she passed the rule that professors’ raises would be based on student ratings only.
Discuss why IT-based controls such as ABC, wireless controls, and digital dashboards would be impractical without enterprise resource planning systems.
How is activity-based costing different from traditional cost accounting?
Give examples of personal, traditional, and commitment-based controls that family members use at home.
Give examples of steering, concurrent, and feedback controls that your professor uses in this class.
What are the basic steps in the control process?
Draw a strategy map for JetBlue, and give its management team a brief, two-paragraph explanation for why you think JetBlue should institute a digital dashboard performance-management system.
List the strategic planning tools you think JetBlue should use, and why.
Based on newspaper reports and an Internet search, identify JetBlue’s current corporate strategies, and list its strategic options.
On a single sheet of paper, write the outline of a workable strategic plan for JetBlue.
Develop a vision and mission statement for JetBlue.
Meet in groups of three or four students and classify local businesses as to whether they appear to be pursuing differentiator, low-cost, or focuser strategies. Explain why you classified the businesses the way you did.
With three to four other students in the class, form a strategic-management group for your college or university. Your assignment is to develop the outline of a strategic plan for your college or university, including details such as mission and vision statements; strategic goals; corporate,
It is probably safe to say that a person’s career plan is one of the most important plans he or she creates. Unfortunately, most people never write out such a plan, or they don’t realize they need one until it’s too late. Using the concepts and techniques in this chapter, develop an outline
What is performance management? What is its relationship to strategy maps, balanced scorecards, and digital dashboards?
What is a strategic plan? What purpose does it serve?
What are the basic components of a business plan?
What is competitive intelligence? Do you think that it is an ethical process?
What are some advantages and disadvantages of making sales force estimates based on forecasts collected from the sales force?
In what ways are SMART goals smart?
What are the basic steps in the planning process?What are the “two small complications” that occur when managers apply that process in planning for their firms?
What are the advantages of planning?
In November 2004, retailers were surprised to hear that Kmart was buying Sears. In fact, that was only the latest in a series of events that actually began about three years earlier.It began with one decision. Charles Conaway, then Kmart’s new CEO, decided to save Kmart by beating Wal-Mart at its
Working in teams of three to four, choose an article from a recent newspaper about some decision a company or government executive recently made.If the decision is working out well, why do you think that is so, based on what we discussed about decision making in this chapter? If it turned out to be
Most colleges and universities have grievance procedures to address inappropriate behavior by both students and faculty. Working as a team, obtain the student and/or faculty grievance procedures for your college or university, and answer the following questions: What provision (if any) does the
Give an example of how you use a businessintelligence approach when buying a computer, car, or home.
Explain what you would do to increase the creativity in a workgroup.
Give an example of how you have used intuition to make a decision.
Explain how you would use a consequences matrix to make a better decision.
Give one original example of why it is important to define the problem correctly.
What are the five steps in the decision process?
For managers, what are some of the practical implications of Simon’s administrative theory?
List four programmed decisions and four nonprogrammed decisions you typically make.
If you were advising Michael Dorf, how would you suggest he use information technology for improving the performance of KnitMedia and its various businesses?
How are music-related companies using information technology today? Compile a list of information technology applications used by KnitMedia’s competitors.
Form teams with several students in this class.Choose companies you have dealt with (such as Dell Computer), and list the instances in which you believe you came in contact with their customer relationship management systems.
Form teams with several other students in this class. Your assignment is to list the knowledge management techniques you would use for this class, using only the knowledge management and information technology devices you have with you in class.
Every morning at 8:30 there is a sixty-minute daily operations review at FedEx. Fifteen to thirty representatives of key departments like Air Operations, Computer Systems, and Meteorology attend in person or participate via conference call. The purpose of the meeting is to see what happened last
What telecommunications networks do you typically use?
What is an enterprise system, and why would a manager use one?
What knowledge management system do you use for this course?
What are ten examples of information technology you use every week?
Is the content of this book information, or is it knowledge? Why?
What are the differences among data, information, and knowledge?
What other alternative means for obtaining financing would you recommend for Andrew Morris, and what are their pros and cons when compared to continuing to use his mother’s susu?
List the activity areas for which Andrew Morris should establish controls.
Develop a one-page outline showing Andrew Morris how you would suggest he conduct an informal business feasibility study.
Andrew Morris has approached you for help. List what you believe he is doing right and doing wrong with respect to starting his business. What do you think accounts for the fact that he ran out of money before he opened, even though he had a business plan? What remedy or remedies would you suggest
In teams of four or five people, choose a consumer products company such as P&G and list the innovative products they’ve introduced in the past three years. What was it about these products that you consider innovative?
The dean of your business school is eager to expand her college’s programs to new markets. She has decided to try to establish a new online MBA program. She has asked you to conduct an informal, quick feasibility study. In teams of four or five, outline what you would cover in such a study, and
At the library or on the Internet, review sales information on two popular franchises of your choice.Then, in teams of three or four people, evaluate the pros and cons of these franchise businesses, and answer the question, Should I invest in this franchise?
Using the information in this chapter, write a onepage paper on the topic “Why I would (or would not) make a good entrepreneur.”
Write a one-page essay on the following topic:cultural factors our Barnes & Noble managers should keep in mind when dealing with our colleagues at Bertelsmann.
List three specific planning, organizing, leading, and controlling issues Barnes & Noble’s managers probably faced in establishing this new joint venture.
With all its experience in e-commerce, why wouldn’t BMG just set up its own competitor to Amazon.com?
Specify the basic global strategy you believe barnesandnoble.com should pursue, and explain why. How, in very general terms, would you organize this venture?
What may have motivated Barnes & Noble to partner with the German firm Bertelsmann? In general terms, what advantages would Barnes & Noble gain by having an international partner in such an endeavor? Suggest the pros and cons of this partnership.
Many rightfully believe that it is the business school’s responsibility to familiarize business students with what it takes to be an effective global manager. In teams of four or five, compile a list, based on this course and any others you’ve taken, of what your business school is doing to
Spend several minutes using the tools and what you learned so far in this book to list ten reasons why you would (or would not) be a good global manager.
While Google’s strategy of exporting its e-mail and other tools from the United States to various countries seems to be working well, management is now concerned that local competitors may start eating into its business. Working in teams of four or five, use the discussions in this chapter to
You have just taken an assignment to assess the feasibility of opening a branch of your company’s business in Russia. Your company manufactures and sells farming equipment. Working in teams of four or five, prepare a detailed outline showing the main topic headings you will have in your report,
How do managers generally organize for international business? What do their organizining decisions depend on?
What do we mean by economic integration?
Why does globalization affect businesses and employees in the United States?
If you owned a small U.S. business and wanted to expand sales to Europe, explain briefly how you would go about doing so.
Is there a moral dimension to the question of marketing Allstate insurance via the Internet? If so, what is it?
What responsibilities does a company like Allstate have toward its employees?
If you decided it was generally ethical, what would the company have to do to make the employee dismissals unethical?
Is reducing the number of employees in a company in and of itself unethical? Why or why not? Is it socially responsible (or irresponsible)?
You are taking a month’s holiday in Europe. During your first week there, you became very ill with a recurring ailment for which you have been previously treated with limited success in the United States. It is a chronic condition that is inhibiting your ability to advance your career. The
You work for a medical genetics research firm as a marketing person. You love the job. The location is great, the hours are good, and the work is challenging and flexible. You receive a much higher salary than you ever anticipated. However, you’ve just heard via the rumor mill that the
Most students (and faculty members, for that matter) would not want unauthorized individuals gaining access to the personal information the college has on file for them. In teams of three or four students, compile a list of the information technology tools the college uses to ensure that its
Obtain the ethics code for your college. Then determine to what extent it covers the eight common code of conduct principles discussed in this chapter. Do you think the college’s code is effective?Why or why not?
How is the subject of managing diversity changing today?
Why are companies socially responsible?
To whom is the company responsible? Include the three main points of view addressed in the chapter.
What are three ways in which managers use information technology to improve ethical behavior in organizations?
What are important managerial methods for encouraging ethical behavior?
What are eight common code of conduct principles?
What are the organizational factors that influence ethical behavior at work?
What individual factors contribute to one’s ethical or unethical behavior?
What are two technology-related ethical issues business managers face? Give examples of each.
Explain why information technology is a doubleedged sword with respect to ethical behavior in organizations.
What is ethical behavior?
What environmental forces are acting to influence Outback’s business and management style, for good or for ill?
Is Sullivan using a classical or a behavioral management approach, and why do you think he is doing so, given his environment and situation?
List at least ten specific management tasks Sullivan will have to attend to in a typical week.

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Managing Now 1st edition Gary Dessler, Jean Philiips - Solutions

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