Managing Human Resources 9th Canadian Edition Monica Belcourt, Parbudyal Singh, Scott Snell, Shad Morris - Solutions

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Compare and contrast the validity, cost, and adverse impact of five different selection techniques. Which do you think is most important: validity, cost, or adverse impact?
What are the advantages and disadvantages of using credit scores or criminal records as selection tools? Justify why you think companies should or should not use them.
As they surveyed an industry on its knees in the early 1980s, the leaders of the Forest Products Company (FPC) and its parent, the Weyerhaeuser Corporation, saw a far different face of domestic and global competition than the one Weyerhaeuser and its subsidiaries had successfully competed against
Discuss what you think will be the evolution of gamification in training? What new technologies will affect it?
In Durham, North Carolina, 170 GE employees work in nine teams to produce the GE90 jet engines that Boeing installs in its long-range 777 aircraft. Each team “owns” the engines they build—from the beginning of the assembly process to getting them loaded onto a truck for delivery. As they
Would you prefer appraisals with or without ratings? What are the strengths and weaknesses of each?
Do you think employers should be allowed to use biometric technology to track the movement of all employees? Is such monitoring demeaning and unnecessary? Explain your opinion.
What are your views on pay secrecy? How much do you think employees should be told about how their pay is determined?
If you were considering a job offer, which elements of total compensation would be more important to you: base pay, incentives, or benefits? Why? What are the implications of your answer for employers seeking to attract people like you to work for them?
How involved do you think the government should be in compensation decisions? Should there be a minimum wage? Should there be maximum wage for executives?
Describe the strategic importance of performance-based pay. Why do employers use it?
As an employee, what type of stock-based incentive would you prefer and why? Would you participate in a stock purchase plan?
Do you know of any cases where employees conducted themselves unethically to earn bonuses? How do you think companies can design systems to minimize this effect?
Jack Parks is a benefits manager in the auto electronics division of USA Motors, a major manufacturer of audio systems and auto electronic ignition systems. After analyzing the impact of absenteeism on the division’s staffing costs for the previous quarter, he became very concerned. What troubled
Most employers appreciate the rising costs of health care benefits, but not all employees understand this issue. As a manager how could you help educate your employees about health care benefits? As an employee, what benefits do you need to learn more about? Why?
The telecommunications field continues to change very rapidly. In perhaps no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, still remembers that tragic day in November 1963 when President John F. Kennedy was assassinated while
How do you think employers should treat employees who use marijuana? Should there be extenuating circumstances that affect employer actions, and what would they be?
Maria Dennis sits back and thoughtfully reads through the list of strategies that the union’s committee gave her this morning. If her union is to rebuild the power it has lost over the past few years, it’s time to take drastic action. If the union continues to decline as it has during the last
How does managing human resources globally impact different aspects of firm performance?Which aspect do you think is most affected by going global?
Which environmental factors do you think are most changed when doing business globally?
Which internal factors do you think are most changed when doing business globally?
Describe the benefits and costs of globalization. Do you believe you have personally gained from globalization? Why or why not?
Which HR activities do you think differ the most across countries? Why?
What are the costs and benefits for the employee of being an expatriate?
Which safety issues do you think are of the greatest concern to employees on global assignments?
To live a healthier life, medical professionals say we need to identify those things we currently do that either impair or contribute to our health. Prepare a list of those activities you do that are beneficial or harmful to your overall health. Discuss with others a way to develop a lifetime
Joining Gratterpalm as HR manager five years ago was a challenging proposition— both for the company and for myself. An award-winning independent retail marketing agency based in Leeds, Gratterpalm creates advertising, point of sale, and design for major clients including the United Kingdom
Andrea Herran of Focus HR Consulting reflects on some causes of employee turnover and performance problems and discusses some ways to address these problems. Retaining employees is addressed mainly as a function of cultural fit between the employee and the organization and the employee’s skill
When the financial services industry tumbled into crisis in June 2007, Capital One chairman and CEO Richard Fairbank issued a mandate to strip $700 million out of the company’s operating costs by 2009. The cost reduction plan includes consolidating and streamlining functions, reducing layers of
Peter Lewiston was terminated on July 15, 2008, by the governing board of the Pine Circle Unified School District (PCUSD) for violation of the district’s sexual harassment policy. Prior to Lewiston’s termination he was a senior maintenance employee with an above-average work record who had
What is the EEO-1 report? Who does it apply to, and how often must the report be filed? How does the EEOC use the data collected?
After Bangalore-based Chitra Iyengar decided to adopt a child, she became serious about a adopting a flexible work schedule after an encounter with her manager at IBM India who said: “I do not care whether you sit in the park or at home. I am concerned with your deliverables.” For Iyengar, it
Working with a group of three or four students, collect at least five different job descriptions from organizations in your area. Compare the descriptions, highlighting similarities and differences.
What economic, social, and political forces have made employee training even more important today than it was in the past?
More than 3,000 people work for the Zoological Society of San Diego, a nonprofit organization that operates the San Diego Zoo, the San Diego Zoo’s Wild Animal Park, and San Diego Zoo’s Institute for Conservation Research. The people who work for the society are not quite as varied as the 800
During the financial crisis, many executives’ pay was stifled, reduced, or even withheld. Among the hardest hit—the U.S. auto industry. Shareholder groups, union leaders, political officials, and the general public all demanded change in the way auto industry executives were getting rich while
a. What are some of the actions being taken by unions to cope with the contemporary challenges they face? b. How can companies respond to the labor changes that result from increased technology and globalization?
High turnover and so-so customer service characterizes much of the hospitality industry, but not at Las Vegas’ MGM Grand Hotel. The property has one of the lowest turnover rates in Las Vegas and has outperformed nearly all of its competitors. In the course of three years, profits at the hotel
Shopify and Tim Hortons are both Canadian success stories. From websites and news articles, try to articulate and compare their corporate strategies.
First, complete the survey below. Then discuss your answers with members of a study group. Try to determine which statement is a myth and which represents reality. To what extent do you agree with the following statements, on a scale of 1–5?1. Employment equity means that everyone must be
When Jason Traynor was a junior HR administrator at Peregrine Incorporated, he faced serious challenges with a workforce of different ages. The reason for many of the issues was that GM had recently sold off the fabrication plant as part of its new business strategy to get out of auto parts
When Navjot Singh joined Royal Dutch Shell in 2003, the company was facing an extraordinary challenge: the rate at which Shell’s engineers were retiring meant that the global firm needed to double the number of new recruits it hired from 2,697 in 2005 to 5,440 by 2006 and to nearly 8,000 in 2008.
Have each member of your group complete the survey below. Discuss the findings. Activity Employees post cartoons on bulletin boards containing sexually related material A male employee says to a female employee that she has beautiful eyes and hair A male manager habitually calls all female
After more than 300 years in business, a few years ago, the global insurer Lloyd’s of London finally set out to establish its first true HR strategy, starting with the hiring of HR Director Suzy Black. “I was brought in to transform the HR function from one modeled on an old-style personnel
In groups, debate the proposition: Employees are an expense, and their numbers should be reduced.
Nike, the world’s most famous athletic company, didn’t start out by making Air Jordans. In fact, it didn’t make shoes at all. It distributed them. Nike actually began as company called Blue Ribbon. It was founded in 1964 by Phil Knight, a runner from Oregon, along with his former college
Find a male class job (i.e., a job in which the majority of workers are male) and a female class job that seem to require similar educational background and technical skills. (For example, compare female-dominated police dispatchers with male-dominated radio technical supervisors or
Here are some myths about employment equity:• It leads to hiring unqualified workers.• It causes an overnight change in the workforce makeup.• It is a plan that would make Calgary’s workforce look like Toronto’s.• This program lays off white males to make room for designated group
List as many jobs as you can in which you could hire only male applicants, based on a BFOQ.
Employment and Social Development Canada (formerly Human Resources Development Canada) awarded Manitoba Hydro its Vision award for creativity and innovation in its employment equity programs. Currently, Aboriginal people make up 8.3 percent of Manitoba Hydro’s workforce. In northern Manitoba,
Although the process for filing a complaint of discrimination appears clear, many would choose not to do so. List the reasons alleged “victims” of discrimination in employment might not file a complaint. Find a male class job (i.e., a job in which the majority of workers are male) and a female
As you have learned, substitutes can be an opportunity or a threat. The smartphone is a great example of a new product that eliminated the need for many other products. In groups, develop a list of the products that the smartphone has replaced.
Have you ever encountered questions such as the following:• “Do you really think you could handle this job? You know it takes a lot of energy and enthusiasm. Besides, we are looking for someone with career potential.”• “You don’t need this training program. At your age, what would the
Describe how an organization can make best use of a multicultural workforce.
Ground rules—or team norms—are agreed-on formal that guide the behaviour of a team’s members, including how they want to be treated and agree to treat others. Ground rules help teams maintain order, promote positive behaviour, and can be used to correct undesirable actions.Assignment1. Divide
There are many different ways in which firms can organize themselves: There are flat organizations and there are tall organizations. There are organizations structured by products, divisions, and geography. But one thing nearly all structures have in common is a chain of command, or hierarchy. Do
We often think that successful people plan their careers in advance and then work toward their goals in a very logical, sequential manner. Although some successes are designed and implemented this way, others are created through insight, preparedness, and taking advantages of opportunities as they
Imprimax is a family business, specializing in commercial printing, that has been operating for more than 45 years. The founder’s son, who now heads the company, has maintained the authoritative management style introduced by his predecessor. Imprimax has experienced strong growth thanks to the
The Ottawa Police Services recognized that traditional recruiting practices may not work in a multicultural society. New immigrants may not view policing as an honourable profession, based on their previous experiences. Sitting in large groups hearing about opportunities in the police force is not
At Accenture, Inc. based in Toronto, an employee was given a $6,000 bonus for referring a candidate for a senior-level job. The candidate was his long-time friend, and the employee felt that the real rewards were having his recommendation validated through the selection process and having a friend
LoyaltyOne is one of the world’s leading loyalty marketing organizations and the creator and operator of Canada’s premier coalition loyalty program, the AIR MILES® Rewards Program. As of early 2012, with more than 10 million Collector accounts, approximately two-thirds of all Canadian
A growing number of preemployment tests simulate a job’s functions and are being conducted with software. You can liken them to video games but within a work setting. Toyota, Starbucks, and the paint maker Sherwin-Williams have successfully used virtual job simulations to assess applicants. The
HR and hiring managers often find themselves swamped by résumés because they are so easy to send with a click of a button. Some large retailers can get a million or more résumés a year. Even small businesses get flooded with them. When Raising Cain, a Louisiana-based fast-food chain, opened an
The Canadian Security Intelligence Service (CSIS) is a civilian-run agency, formerly the Security Services of the RCMP. Its role is defensive: to protect Canada from terrorists and foreign spies. It does not send armed spies overseas. Curiously, for an extremely private organization, CSIS has been
Making hiring decisions is one of the most important—and difficult—decisions a manager makes. Without good information, managers have almost no chance of making the right choice. The process begins with a sound understanding of the job: the tasks, duties, and responsibilities associated with it
Even though it is not difficult to do so, a surprising number of training programs do not explicitly incorporate the principles of learning (goal setting, modelling, individual differences, and feedback) discussed in the chapter. To prove that incorporating them is not difficult, complete the
There are 128 credit unions in Saskatchewan, with assets ranging from less than $1 million to more than $1 billion. All of these are affiliated with Credit Union Central of Saskatchewan, which facilitates cooperation among credit unions and provides consulting services, trade association functions,
Capital Power is an independent power producer, based in Edmonton, Alberta, but with operations across North America. It has an aggressive growth strategy with the goal of tripling its generating capacity by 2020. With this strategy, Capital Power needs to increase its workforce of 950 employees
Using the section on training methods, list all of those that you have experienced. Prepare a grid, with the methods on one column and the four levels of evaluation on another. Rate each method as to its effectiveness in your reaction, learning, behaviour, and results, citing specific examples
Team up with a classmate and design an orientation program for a new student to your school.
As we explained in this chapter, an increasing number of companies are no longer conducting formal performance reviews. However, most still do. In a recent survey of 1,500 U.S. office workers, 88 percent of them reported receiving formal written reviews—often with rankings—usually on an annual
Develop a list of the characteristics of effective service for fast-food servers at places such as Tim Hortons. Over your next five visits, rate the servers against the criteria that you have developed. Did your criteria meet the performance standards of relevance and reliability, or were they
Develop a 10-item checklist to be used to rate student behaviour (e.g., Always submits assignments on time). Rate your own behaviour against this list. Then ask friends and family members to rate your behaviour. Are there differences? If so, how would you explain them?
Take two of the items from question 3 and develop a BARS for each of these items. Then rate yourself and ask others to rate you using the BARS. Did the ratings change? If so, why?Data from in Question 3Develop a 10-item checklist to be used to rate student behaviour (e.g., Always submits
Think of a friend or a family member whose behaviour you wish to change (e.g., your friend is usually late for events that you have organized). Using the problem-solving interview and the suggestions for conducting an effective appraisal interview, provide appraisal feedback to your friend.
During her first year at university, Amelia Santos became quickly aware that there were not many healthy food and drinks on her campus. After taking a few business courses, she learned how to start a business and manage employees. In February 2018, after extensive development of a strategic
CBC/Radio-Canada is Canada’s national public broadcaster with a special focus on “all things Canadian”; it broadcasts in English, French, and various Indigenous languages from coast to coast. The national radio station is designed to connect Canadians from diverse backgrounds across all
Laws governing compensation raise important issues for both employers and employees. Discuss the following: a. The effects of mandatory overtime b. The effects of raising the minimum wage c. Pay equity: is it needed?
Ontario hospital executives are being criticized for their relatively high pay and lucrative perks. The perks include car allowances, free parking spots, and up to six weeks of paid vacation; they also receive a hefty annual salary, up to $100,000 per year in pension top-ups, and severance in
Done-Deal Paper Inc. operates throughout Western Canada with offices in Calgary, Saskatoon, and Vancouver. Providing paper and paper needs to most of Western Canada, Done Deal is one of the top two competitors in the area.In January 2018, Conner Carell, office manager of one of the branch offices
Because pay for performance is an important factor governing salary increases, managers must be able to defend the compensation recommendations they make for their employees. Merit raises granted under a pay-for-performance policy must be based on objective appraisals if they are to achieve their
Maple Leafs Computing Services (MLCS), a provider of HR software application systems, prides itself on the variety of benefits it offers employees. In addition to healthcare, pension, and vacation benefits, the company also offers an attractive family-friendly benefits package including flexible
What is the quality of the work–life environment in your company? The following survey provided by the Work and Family Connection will help provide a “case analysis” of the climate in your organization. Answers to the 20 questions will provide clear insights about your company’s position in
Do you agree with the argument that the benefits for time not worked are the ones most readily available to reduce employer costs? Explain.
Given the costs of employee benefits, should cash-strapped organizations provide discretionary benefits? Why or why not? Support your answer with reference to examples.
Assume that your team has been hired as a benefits consultant by a small business with 50–60 employees. What benefits do you believe this employer should offer given its limited resources? Explain why you would offer these benefits.
Every year, about 50 young Canadians are killed on the job and about 60,000 more suffer injuries serious enough to be reported to safety officials. Young workers are six times more likely to be killed or have a workplace injury than any other group. About 95 percent of those affected workers are
Many students, balancing school, work, and family demands, experience stress. Consult the Canadian Mental Health Association website (https://www.cmha.ca/) to determine your level of stress. What are some coping mechanisms that you use?
Both unions and management express concern for the well-being of their employees. However, union reaction to the proposed introduction of wellness initiatives is not always positive. Unions fear that information collected—for example, as part of an EAP—will be kept and used against the employee
In the constantly changing field of HR, it is imperative that both HR managers and supervisors be aware of changes that affect the organization and the process of managing employees. Nowhere is this more true than in the growing field of employee rights. As employees demand more job and employment
Emballages Prévost was founded in 1980 by its current president and CEO, Michel Prévost, who set himself the goal of always managing the company the way a good parent would manage a family. The company was able to carve out a specialized niche for itself producing packaging for the pharmaceutical
Supervisors report that discharging an employee is one of the toughest tasks they perform as managers. Termination for absenteeism can be particularly difficult because if the absenteeism is related to a disability, the employer will need to consider not only the rules governing dismissal with
Unions, like business organizations, are dynamic and varied organizations. Some unions are very large, such as Unifor, and represent workers nationally. Others are smaller in size and represent only specific groups of employees or organize only in a designated geographic area. This exercise will
There is a long-standing tradition of Canada’s federal government to promote free collective bargaining among employee groups. However, in 1994, the Conservative government in Ontario took steps that effectively excluded Ontario farm workers from collective bargaining rights, rendering previous
In 2006, Walmart was operating more than 6,500 stores with 1.8 million employees around the world. In the early 1990s, Walmart Stores Inc. expanded into Canada, with the purchase of 122 stores from the failing Woolco chain. Walmart had refused to purchase nine Woolco stores that were
Fast Food High is a film produced by CTV and inspired by the real story about how a group of teenage workers tried to organize a union at McDonald’s in Orangeville, Ontario. Watch the film and discuss in groups the reasons that these workers want to form a union and the effectiveness of their
There is often a great deal of work involved in setting up expatriate assignments. The administrative requirements can be far ranging and extend beyond the employee to also include family issues. Suppose you were faced with the following scenario. What would be the most pressing considerations
Anna has enjoyed great success in the Toronto office of a global company. When she was offered an assignment in Tokyo, she approached the job with the full confidence of her employer that she could oversee the reorganization of the subsidiary. By asking her extensive network of colleagues about
Cambior, based in Longueil, Quebec, was one of Canada’s largest gold producers, employing 2,700 people at mines in Québec, Peru, French Guyana, and Surinam. Of these, over 1,000 were based outside Canada. Their HR policies for managing these international employees are described
In recent years, we have observed an increase in foreign production throughout the world. What PEST factors would you consider to be most relevant to H&M’s HR managers when trying to figure out if they should open up a plant in Vietnam to make clothes?

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Managing Human Resources 9th Canadian Edition Monica Belcourt, Parbudyal Singh, Scott Snell, Shad Morris - Solutions

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