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managing human resources

Managing Human Resources 9th Edition Luis Gomez-Mejia, David Balkin, Kenneth Carson - Solutions

Do you think employees are more likely to react positively or negatively to office romance policies?
How would you go about deciding if a real or perceived romantic relationship at work is consensual or potentially forced on one of the parties?
Form teams of five. Each team is to develop a policy proposal for a medium size company on office romance. The proposal should include;(1) A definition of unacceptable office romance and office romance that might negatively affect work productivity.(2) Procedures for detecting this type of
Research organizations (including universities) that have introduced romance at work policies, sometimes as part of their sexual harassment policies. What, if anything, did these policies have in common? What aspects did you find unique to some organizations? Is there sufficient evidence to justify
What do you think is the main reason for the large disparity in the enrollment of women in full-time MBA programs versus medical and law school? Explain.
Should business schools actively promote the enrollment of women into their full-time MBA programs? If so, how should they do it? Explain.
Assume that you are part of a group of faculty chosen by the dean of the College of Business to help the dean increase the percentage of women in the MBA program. Students divide into groups of six, preferably three males and three females, to role-play this situation and develop some
One student will role-play Sylvia Ann Hewlett, a controversial author who has reminded women about the limitations of the biological clock for having children; one to three students will role-play a hypothetical 22-year-old female student who has recently graduated from college with a degree in
Several schools, including DePaul University, the University of Toronto, and Pepperdine University, have started special MBA programs to appeal to stay-at-home mothers. Others, such as the University of Massachusetts–-Amherst, have initiated programs to increase their female MBA enrollment by
While the cases discussed above are all very different, what do they have in common? Explain.
The class divides into teams of three to five students. Some teams are given the assignment of defending the position of one side (the plaintiff). Other teams are asked to argue in favor of the other side (the defendant). All teams should present arguments to support their respective position, with
One student role-plays Phillis Dewitt and another student role-plays a top manager of Proctor Hospital. (Alternatively, one student may play the role of Lisa Harrison’s family and another the HRD staff.) The role-play should last approximately 10 minutes and may be repeated with another pair of
As noted in the case, the number of lawsuits under ADA is on the rise. Develop a 5- to 15-page (at instructor’s discretion) position paper where you argue in favor of one side or the other for any of the lawsuits listed above.
The class divides into groups of three to five students. Each group should discuss what recommendations it would make to Wagner. After 10 to 15 minutes, each group should present its recommendations to the class. How different are the recommendations from group to group? What principles from the
One to three students will role-play a consultant brought in to interview Phillip Wagner (played by another student) and ask why these diversity problems have emerged at Northern Sigma. Based on the reasons provided by Wagner during the role-play interview, the consultants will offer
Go to www.diversityinc.com and examine the 100 companies that have received diversity awards in recent years. What do these companies have in common in terms of effectively dealing with the issues discussed in this case?
Suppose you are asked to write a recommendation letter for a friend whom you like but consider unreliable. Would it be ethical for you to write a positive reference even though you anticipate that your friend will not be a good employee? If not, would it be ethical for you to agree to write the
Some experts contend that urinalysis is an invasion of privacy and therefore should be prohibited unless there is a reasonable cause to suspect an employee of drug use. Is it ethical for companies to insist that applicants undergo urinalysis? Suppose a company that wants to save on health insurance
You have been asked by your company to hire a new worker for your unit. You have been given responsibility for conducting the recruitment and selection. How would you recruit for your new worker? Explain why you would use those particular methods and sources. How would you go about selecting the
A job applicant complained that his job interview was positively evaluated by one member of the interview panel and negatively evaluated by another panel member. Is the applicant describing a problem of reliability or validity? Explain. Why is this disagreement a problem?
A manager explained that he denied a promotion to a worker due to the results of his personal test. His personal test consisted of examining a worker’s car in the parking lot to determine if it was clean and well kept. A car in disrepair and with material strewn around the interior indicated the
One of your managers thinks that the ability to do the job is the most important issue in assessing job applicants. Another manager thinks that personality and fit are most important. Assuming that both characteristics are important, how would you recommend that abilities needed to do the job be
Why is the departure of women an issue for organizations?
When trying to re-enter the workforce, women often find that they have to take a lower pay rate to “get back in the game.” Do you think this is fair? Why or why not?
If a lower wage discourages the re-entry of women, what, if anything, can be done about it?
Do you think fraud on résumés and job applications is an important issue for organizations? Why or why not?
Sometimes qualifications and credentials are important. For example, do you think it is important that your professors actually have the required qualifications (e.g., Ph.D.) to teach university-level classes? Is it important that your doctor have the qualifications that the medical board indicates
If a fraudulent imposter can perform the job, what’s the harm?
Do you think that the use of social media for recruitment is an effective approach to recruit workers?
As a manager looking to hire additional workers, what steps would you take to maximize the effectiveness of your recruitment efforts using social media?
Using social media to recruit for job openings may disproportionately tap into younger applicants. Older workers could be unintentionally precluded from the applicant pool to the extent they are less present and active on social networking sites. Why would this be a problem? What would you
There are potential costs to the use of social media for screening job applicants. For example, checking public profiles could easily reveal to the religion, age, race, and so on of the job candidates. This information could be used by the manager to screen applicants. Why is this a problem? Even
Traditionally, hiring decisions were primarily based on the extent to which an applicant’s qualifications fit the job. In other words, the focus has been on hiring the person who, based on information collected through the selection process, was expected to best perform the job. To what extent do
What steps would you take to make sure that potential applicants are aware of the social responsibility commitments of your organization? That is, what would you recommend be done to make social responsibility part of the employer brand for the organization?
Social responsibility can be helpful in recruiting job applicants. However, the better the fit between individuals and the organization’s social responsibility commitments, the more this should result in more motivated, loyal, and higher-performing workers. How would you assess this degree of
What can a company do to help a community when it decides to close a plant that is important to the community's economic prosperity?
The Manager’s Notebook “Volunteer Turnover in China” addressed the high rate at which workers in China have been choosing to quit their jobs. Do you think voluntary turnover is becoming more of an issue in the United States? If you are a manager, do you think that voluntary turnover is an
Is it ethical for top managers to receive cash bonuses while at the same time asking lower-level employees to accept a pay freeze?
How much notice of a layoff should a company be obligated to give?
Carrying out terminations usually is the responsibility of the manager. However, the manager may not always be involved in determining who should be let go. Do you think direct managers should have input into which of their workers should be laid off? Why or why not? If a manager and HR staff
You have noticed that the overall turnover rate for your company is about average for your industry. Does this average rate mean their turnover isn’t a problem? Considering the sources and types of turnover, describe how this average rate might or might not indicate a problem.
Employees have been terminated due to their postings on social media. Do you think that social media postings should be a cause for termination? Are there circumstances that might make termination a more justifiable management action? For example, what if the postings are critical to the company?
Can employee turnover be a good thing? Explain. When is employee turnover a bad thing?
Survivors of layoffs might be considered the lucky ones who still have a job. However, layoff survivors can present a number of problems. What kind of problems might you expect layoff survivors to exhibit? Assuming a layoff of workers is a necessity, what would you recommend be done to lessen
What steps do most companies take to reduce voluntary turnover? Are they effective?
Do you think the voluntary turnover rate should be considered before opening a business operation there? Why?
If your company is opening up an operation in another country in which voluntary turnover is high, how could this problem be reduced? Specifically, rather than hiring local talent, talent could be shifted from the home operation of the business. What are the advantages and disadvantages of this
As a team, identify the steps you could take as managers to reduce the problem of high voluntary turnover you face in an overseas operation. For example, you could use domestic workers for the operation or you could increase the wage rate offered in your foreign operation. What are the advantages
As an old saying goes, you can’t manage something if you can’t measure it. In the case of voluntary turnover, you may be able to measure the level of turnover, but you need better measurement than that if you are to effectively man- age voluntary turnover. It could be useful, for example, to
Do you agree with the concept of employment-at-will? Why or why not?
If you had a choice, would you rather be employed as an at-will employee or have some employment protection? Why?
Exceptions to employment-at-will vary by state. As a team, choose a state and use the Internet to research the exceptions to employment-at-will there. Report your findings to the class. As a class, identify which states seem most and least employer-friendly with regard to these exceptions.
Two small groups will be formed to represent pro and con employment-at-will positions. The two groups should debate the merits of the employment-at-will policy. Each team has five minutes to make its major statement in sup- port of or against the policy. Issues that might be considered include
Do you think terminations for the type of incidents presented here are fair? Why or why not?
Assume that the employees or managers in each of the scenarios perform at an above-average level. Should that matter in the decision to terminate or not terminate? Why or why not?
How could these social media–driven issues be prevented? Are there steps that you, as a manager, could take that would prevent these issues from happening in the first place?
Many private companies do not have a policy regarding the use of social media. As a team, identify why a social media policy would be useful. Draft an ideal social media policy. What are its key characteristics? For example, would your policy ban any use of social media during working hours? How
Telling someone that they are being terminated can be a difficult and emotionally draining task. Using any of the scenarios presented in this case, or other relevant scenarios of your choosing, role-play terminating some- one for inappropriate use of social media. One member of your team should
Many companies do not have a policy regarding the use of social media. Identify why such a policy would be useful if an employee disputed a social media–based termination. Conducting an Internet search, can you locate social media policies used by companies? Are there common features of these
Is it appropriate for organizations to evaluate and compensate employees according to objective measures of performance, even though performance is at least partially determined by factors beyond their control? Should a salesperson, for instance, be paid completely on commission even in the midst
Students are asked to develop an appraisal form.1. Students should develop their own tool for appraising the performance of an instructor. Look for them to apply concepts discussed in this chapter.2. Students should present their tools to the class. How similar are the tools? Do they all measure
Performance appraisal is a management tool. As such, managers often use the tool to benefit themselves or the company. For example, a manager may use overly positive performance ratings as a reward for someone who spearheaded a project for the manager. Likewise, a manager may use overly harsh
Would you design a performance appraisal system based on behaviors, outcomes, or both? Why would you design it this way?
Your company is considering using relative ratings for its performance appraisal system. Are there potential problems with a relative system? What type of rating system, relative or absolute, would you recommend and why?
Your workers complain that they don’t like the performance appraisal system because all they get is negative evaluations and feedback. What approach to performance feedback could reduce this problem? Describe how this approach would differ from the traditional approach of focusing on weaknesses.
Some people have argued that performance appraisal should not be done. Take the position that performance appraisal is useful and should be done. Describe three benefits of conducting performance appraisal.
A goal of performance management is to improve performance. Describe the factors that should be considered when diagnosing and improving performance.
Part of the forced raking label reflects the intent to force distinctions among the performance level of workers. In an absolute rating system, everyone could be rated “above average,” not so with forced ranking. Does the difference between the absolute and relative rating approaches mean that
As a manager, would you prefer to rely on an absolute performance rating system or a relative system, such as forced ranking? Why?
Proponents of forced ranking see the system as a means for a quick exchange of personnel in a way that lifts the aver- age performance level of the organization. Critics see the approach as possibly damaging the culture and camaraderie in an organization and would prefer to keep people and develop
As a team, address the effectiveness of the forced-ranking approach for improving the level of performance in an organization. Address the following issues:a. What is the logic of forced ranking? That is, on paper, why might you expect forced ranking to improve the performance level of your
Can you devise an absolute rating system that would guarantee differentiation among workers? Why or why not?
As discussed in the Manager’s Notebook “From Performance Appraisal to Performance Management,” social media is being used in some organizations as a tool to support performance. As a team, consider the possible roles for performance appraisal software, social media, and face- to-face
What rational and political disadvantages are associated with the use of electronic performance review?
A number of companies offer software for reviewing worker performance. Some offer technology that can be installed on computers within an organization. Others offer Web-based services. As a team, identify a couple of companies that offer electronic performance review technology. (Some company names
Reread the Manager’s Notebook “Make Ethics Part of Appraisal.” As a team, use the dimensions and behavioral examples in the notebook as starting points.a. Select a business and generate dimensions and behavioral examples for the setting. In addition to developing a measure of ethical
As a team, consider that employee performance can be divided into the categories of business outcomes and ethics. In other words, consideration can be given to what an employee gets done and how it gets done. Traditional performance appraisal has focused on what employees get done, while the
Develop a set of criteria for judging the effectiveness of performance appraisal. For example, are the evaluation and feedback likely to be accepted? Will performance appraisal be useful? Will it improve performance? Does it support an organizational goal of coaching and developing employees? Given
After completing the team experiential exercise, individually reflect on the class resolution or vote. If business outcomes were considered the priority among your fellow future managers, how does this bode for the importance of ethics in organizations in the future? If ethics was the priority, how
As a team, consider a retail store, Emery’s Cookies, that makes and sells cookies. The job basically requires people to make cookies, wash dishes and clean, and interact with customers.a. How could the set of tasks be approached as roles rather than a set of tasks that form one job for all
Not everyone can be good at everything about a job. Providing only positive performance feedback can give workers inaccurate pictures of their performance. What are the disadvantages of this inaccuracy?
If a worker has some weak areas that affect how well he or she performs aspects of the job, the traditional approach would be to provide evaluation and feedback to the worker to try to improve those deficiencies. How else could those deficiencies be improved?
Workers often share the same formal job title and set of tasks that need to be done. The practical reality in many organizations is that workers gravitate to particular tasks that they perform well. What is one formal job that can informally be made up of people playing different roles?With your
Some companies reimburse the educational expenses of employees who take classes on their own. In an era when people can count less and less on a single employer to provide them with work over the course of their careers, do you think employers have a responsibility to encourage their employees to
Are companies ethically responsible for providing literacy training for workers who lack basic skills? Why or why not?
Pick out some task with which you are familiar—mowing the lawn, tuning a car—and develop a job-instruction training sheet for it.
Areas in need of performance improvement, such as better customer service and more sales, can be easily identified as training goals. What can be wrong with simply assigning these objectives as goals in a training program? How would you recommend a training program be developed based on these goals?
Traditionally, employee training has primarily been used to remove deficiencies. As described in this chapter, how can technology be used to shift training toward a tool that can improve capability?
Training is often used to improve performance problems. Describe when training would not be expected to improve performance.
Your boss has asked for an evaluation of the effectiveness of a training program. Describe the various levels of evaluation you could include in a report to your boss.
Given your answers to the previous questions, estimate the combined impact of direct and indirect savings generated by training on the bottom line. Extrapolate this number over a one- or two-year time period.Data from in previous question.Your boss has asked for an evaluation of the effectiveness
As you have read, training can increase revenue. The revenue could come from increased quality of the customer experience due to the impact of training. Consider, as an example, the table of customer survey responses before and after training. The numbers are percentages of customers in each
Make assumptions about the costs in each of these categories and any other direct costs you can think of. Also assume that you can expect a 10 percent reduction in each of these categories. Generate the direct cost savings estimate due to the training.Training can also impact the bottom line by
Assume that training results in a 10 percent reduction in your turnover rate. Also, assume that the cost of a turnover is 1.5 times the departing employee’s salary. For a given average employee salary of your choosing, estimate the reduced costs due to the reduction in turnover.
With your teammates, choose a business and a type of training. Estimate the revenue and cost reductions that you could expect due to the training. Estimate the cost of the training. Consider alternative ways to offer the training that could reduce its cost. Share your estimates with the rest of the
Join your teammates and consider the impact of training in technical and soft skills. For example, consider training in a production-related process and training in interpersonal skills.a. Using the revenue and cost criteria discussed in this case, how do the two types of training stack up?b. Does
Where there is high voluntary turnover, managers often face difficulty in finding replacement workers. If you are a manager in a high–voluntary turnover situation and one of your workers decides to leave, you will likely find yourself on the market, fighting to replace the talent that just left.
Consider the following hypothetical situation and be prepared to answer the questions that follow. You have noticed that one of the students taking the final exam in a university course is cheating by looking at an answer sheet, despite the fact that the professor indicated that the exam is closed
With four or five other students, develop a comprehensive list of factors that represent barriers to whistle-blowing within an organization. Barriers to whistle-blowing come from three sources:(1) The organization itself.(2) An employee’s supervisor.(3) Personal factors related to the
Consider how you would react to the following hypothetical situation: You live in a state that has legalized the use of recreational marijuana and enjoy using it on weekends as a way to reduce stress and relax. Recently you have started working at a company that practices random drug testing of its

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