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managing human resources
Managing Human Resources 8th Global Edition Luis R Gomez Mejia, David B Balkin, Robert L Cardy - Solutions
Join your teammates and develop your approach to using social media to deliver training. What features would your approach have? For example, would you use a collaborative Facebook-like approach? Why or why not?
The use of social media allows training to be on demand and available when needed. Can you still apply the four levels of training evaluation (reaction, learning, application, and financial return) to this type of training? Describe.
A workplace situation may be dynamic, but deficiencies in performance can still occur. For example, a selection error might occur and a worker may not have a needed skill. Or, equipment or procedures may be substantially changed.a. Identify basic causes for deficiencies in performance.Which of
The vast majority of organizations have some kind of presence on Facebook or Twitter. Others have LinkedIn, Pinterest, and Instagram accounts, which are an integral part of their overall social media marketing strategy. Increasingly, organizations are coming around to the realization that their
When employees leave an organization, they will have to be replaced and the replacement will need to be hired and trained. Estimates vary, but in order to recruit and get an employee up to speed in terms of training, the average cost is around $5,500. To recruit and train a new nurse sees the
Given your answers to the previous questions, estimate the combined impact on the bottom line of direct and indirect savings generated by training. Extrapolate this number over a one- or two-year time period.
Skills assessment exercises are designed to identify an employee’s skills. One such skills assessment exercise presents employees with a list of skills they must rate on two dimensions: their level of proficiency at that skill and the degree to which they enjoy using it. A total score is then
Do you think social media can be effectively used as a career development tool? Why or why not?Career development is a process that can be viewed as consisting of three phases: assessment, direction, and development. The process of career development used to be mainly the responsibility of the
As discussed in the Manager’s Notebook, “Reaching Out to Develop Careers: Social Media as a Skill and a Tool,” what is the difference between social media being a skill and social media being a tool in career development?Describe. How important do you think social media is becoming as a
As a team, revisit the topic of self-development at the end of his chapter. Specifically, self-development efforts can be directed toward the categories of development and advancement.Do you think that the use of social media as a career development tool would be more useful in efforts to develop,
As a team, consider the career development phases of assessment, direction, and development.a. How could technology, such as social media, be used at each phase? Assume that your team is responsible for making a proposal regarding the use of social media in each of these phases. How could this tool
Social media is a collaborative tool. Do you think there could be downsides to a collaborative approach to developing your career? For example, might there be repercussions from your boss for you being part of a social media network and being aware of your efforts to shift your career?Could this
Walgreens Alliance Boots, a major pharmaceutical retailer, employs some 70,000 workers in the UK, many of whom earn less than $9 an hour. The company is headed by Stefano Pessina, who spearheaded Alliance Boots’merger with Walgreens—a deal that increased his personal fortune by $6.6 billion.
The concept of career anchors indicates that there is more to career development than having and matching skills to competency requirements. Some managers view development as a moral imperative. That is, business is about making money, but it also should be about helping people to grow and realize
Consider your use of social media and your career development.How separate are these two activities? Identify ways you could utilize social media for your development and for your enhancement.
What do you think is the role of money as a determinant of a person’s satisfaction at work and with life in general? Should organizations worry about this issue? Explain.
One student will role-play a retail store manager who has traditionally been paid a flat basic salary and a percentage of sales generated by their store. The chain has merged with another company and the new owners want to replace the payment system with a fixed salary plus a yearly bonus. Managers
The HR director of an investment bank has called a meeting of senior employees to discuss the year’s bonuses.While rival banks are giving out bonuses of over$3 million to each senior employee, the HR director is arguing that the bonuses in this organization should be more evenly spread among the
Would you conclude that an organization that offers greater pay improves employee satisfaction with their pay, their job, and life in general? Review the papers by Easterlin and Stevenson and Wolfers and discuss which of the two positions seems most reasonable to you and the implications this has
Research firms that have introduced some of the family-support rewards programs discussed in the case opening. What, if anything, do these firms have in common?Is there sufficient evidence to recommend offering this type of reward for employees in other organizations?Justify your conclusions.
Why do you think there is an increase in the number of cases alleging violations of the FLSA, one of the oldest pieces of legislation governing compensation passed back in the 1930s? Explain.Alleged violations of the Fair Labor Standards Act (FLSA) are on the increase. For instance, in a recent
If you were a manager at one of the affected companies, how would you make sure that the company is in compliance with FLSA regulations when dealing with employees such as Mr. Morimoto? Explain.Alleged violations of the Fair Labor Standards Act (FLSA) are on the increase. For instance, in a recent
Do you think that workers who complain against employers for FLSA violations may hurt themselves in the marketplace because other firms may refuse to hire them? If you were in Mr. Morimoto’s shoes, what would you have done? Explain.Alleged violations of the Fair Labor Standards Act (FLSA) are on
According to one observer, not too long ago professional employees “bragged about their long hours and disdained overtime pay as the mark of a clock-watcher.” The class is divided into teams of five. Each team is asked to analyze the reasons for what seems to be recent changes in employee
You have been asked by a company to write a section in its employee handbook that specifically outlines the criteria that must be met before employees are eligible for overtime as required by law. The instructor will select some of the best examples produced by class members and distribute them to
According to a labor attorney, the Fair Labor Standards Act (FLSA) “does not define ‘work’ . . . what is compensable‘worktime’ continues to be one of the most hotly debated issues in FLSA.” For instance, does it include off-the-clock work and preparatory work at home? If you were the
What are the pros and cons of Antle’s compensation policies?Are they attuned to its new business strategies of fostering growth, increasing market share, and enhancing flexibility to respond to competitors?Antle Corporation (a fictitious name for a company known to one of this book’s authors)
What recommendations would you offer Peter Merton for redesigning Antle’s compensation system?Antle Corporation (a fictitious name for a company known to one of this book’s authors) is a large electronics and computer firm headquartered on the East Coast. It has more than 100,000
Reread the Manager’s Notebook, “High-Priced CEOs: Are They Worth It? ” Develop a list of arguments in favor of the position of Prof. Desai (that CEO pay is irrational) and a list of arguments in favor of consultant Popelka (that CEO pay is rational). Which of the two sets of arguments seem to
In early 2014, video game company Nintendo released its nine-month financial results.In the period ending December 31, 2013, its earnings and profits were down by 8.1 percent and 30 percent respectively. Nintendo’s president and CEO, Satoru Iwata, announced that he would implement a personal 50
More companies are using a compensation system that incorporates customer satisfaction as a more reasonable formula to give incentives to employees. Discuss how you would use such a system. What are the potential pitfalls of using incentive payments based only on sales?
Do you think offering incentives to key contributors motivates them as well as other employees to do a better job?Why or why not? If not, what alternative ways do you propose? Explain.Pay-for-performance systems are predicated on the simple idea that rewarding employees based on their contribution
Are there any potential problems with devoting most compensation dollars to rewarding top performers, even if this means neglecting investments to improve the welfare of all employees (such as day care or paid sick leave)?If you were asked the hypothetical question of what percentage of
In examples of profit-sharing with employees, once the total pool is established, the business needs to develop a methodology for providing individual rewards that are clear, logical, and fair. If the business fails to do this, they may end up creating animosity, undermining team cohesion, and
Class is divided into two groups. One group must defend and support the awarding of bonuses on the basis of annual financial targets. The second group needs to support a more complex range of goals, including revenue targets, cash collection, and a break-even target on profit; they can also include
Might it be desirable to use a combination of team-based and individual incentives at Lakeside Utility Company?How might such a plan be structured?Lakeside Utility Company provides electrical power to a county with 50,000 households. Pamela Johnson is the manager in charge of all repair and
Students form pairs. One student takes the role of Pamela Johnson; the other, the role of an HRM consultant Johnson has hired to help her decide what to do next.Role-play the meeting between the two. Johnson explains what has happened and the consultant reacts.The class divides into groups of five
This experiential exercise involves a group of six students.One will be a manager and five will be part of a team that has worked closely together during the past year. A bonus of $12,000 is to be divided among the five team members. A peer evaluation based on a scale of 1 (low) to 5 (high) shows
Go online and find recent publications and case studies on the use of team-based incentives in industry. Based on this information, would you recommend the use of team-based incentives? Why or why not? Do you think team-based incentives are more appropriate in certain situations? Are there any
Divide the class into teams of five. Some teams are asked to defend the position that the proposed plan is fair and reasonable; other teams are asked to argue that this is a dangerous proposal that may create widespread conflicts among employees, leading to future declines in overall performance.
Divide the class into teams of five. Each team is asked to evaluate the proposed plan and develop a set of conclusions about whether the plan should be accepted as is or should be modified, and, if so, how. Teams will present their conclusions to the entire class. The instructor will moderate
There is much in the literature on gainsharing and profit sharing, and one of the key issues is the extent to which any money generated by that incentive plan should be divided equally among employees or differentially based on criteria such as individual performance, seniority, job title, level in
What can an organization do to ensure that merit pay and other incentives are administered fairly? What kind of data would you gather to ensure that the pay-for-performance system is not biased in favor of any particular group? Explain.Three recent studies suggest that the link between pay and
A large retailer wants to link two key issues into one neat solution. Employee purchases are problematic as they are irregular and unpredictable. At the same time, there is a need to overhaul the rewards and incentive programs. The proposal is to issue each employee with a prepaid card.The card
What is the average number of paid holidays per year that most employees receive from their employers? What are the usual arrangements in terms of remuneration if employees work on designated national holidays? What other paid leave entitlements do most employees receive? Do these entitlements
What can retirement benefits specialists in the United States learn from the successful experience of the Australian Superannuation retirement program? Do you think that American citizens would support a law that requires that 9 percent of employee salaries must be contributed into a 401(k)
Although Australia’s Superannuation program has been successful, experts have pointed out a flaw in the design—it does not provide for an annuity option for most of the retirees.An annuity provides a consistent retirement income that continues for the life of a retiree and it is created when
The Melbourne Mercer Global Pension Index, compiled by Mercer and the Australian Centre for Financial Studies, is a comparison of 18 pension schemes that together account for around 50 percent of the world’s population.The pension schemes are compared using over 40 different indicators. Top of
Although the Superannuation retirement program in Australia uses a defined contribution retirement plan design, retirement benefits in many countries base their retirement system on a defined benefit design. For example, the retirement system in France consists of a pension plan (i.e., defined
What do you think of the fact that Google’s child care is designed for children who are intellectually gifted and uses expensive learning techniques and highly paid teachers?Google provides some of the best employee benefits offered anywhere, an important reason why it was ranked number one on
With a group of four or five students, assume that you are consultants that Google has invited to study the controversy surrounding the change in cost of the child-care benefits policy due to the emotional reactions of the parents who are affected by it. First, group members need to gather some
Assume you have a child enrolled at an on-site child care facility at the company where you work. This policy lets you have lunch with your child every day, and you can drop in and see your child playing with other children whenever you feel like it. How would you react when the company decides to
Assume that you are working in a company and you believe that your supervisor gave you a pay raise that is unfair and less than you deserve based on your performance.This is not the first time this has happened with the current supervisor and you believe your performance has also been evaluated
Why do companies such as Google let employees play volleyball, roller hockey, and other games at work? Is there a business reason why employees are permitted to play games at the workplace? Wouldn’t it be more fun to play these games away from the workplace with friends who are not coworkers?
Laura Brounstein is the special projects direction for Cosmopolitan magazine. She believes that work and fun should be synonymous. In 2014, she designed the “Fun Fearless Life Weekend”. Brounstein is firmly of the opinion that employees do a much better job if they are enjoying themselves doing
In this exercise, think how you would react to some specific situations where you may be required to have fun as a job requirement. Can you see yourself having fun in the situations listed here? If not, would you still be willing to perform these activities in a company that has a fun-loving
How do New Belgium’s green business practices contribute to positive employee relations?Kim Jordan and Jeff Lebesch, the husband and wife founders of New Belgium Brewing Company, envisioned building a worldclass beer brand while minimizing the company’s footprint on the planet. Nearly two
Terrorism-related stress tends to foster negative attitudes towards the local population and this may compound the adjustment problems of the expatriate and family. How can a multinational help deal with this problem? Explain.One of the concomitants of international assignments is the fear that the
The Internet is having a pervasive impact on how organizations manage their human resources.How has the Internet impacted HR management? What would you consider the most significant impact? Justify your answer.
A lot of the growth in the HR practices over the past four decades can be attributed to its crucial role in keeping a company out of trouble with the law. Why has this become such a difficult task?
Why do you think there is such a massive difference in the wages paid to employees across the European Union? The EU is a single marketplace, yet the minimum wages are different. Explain.
What implications are there for businesses that have workers in several different EU countries? What are the ethical issues of offering differential pay?Twenty-two out of twenty-eight governments of the European Union member states have set a minimum wage for their workers.The aim is to guarantee
What role, if any, should the HR department play in attempting to harmonize pay across a multinational organization?Explain.Twenty-two out of twenty-eight governments of the European Union member states have set a minimum wage for their workers.The aim is to guarantee the minimum level of pay they
The class is divided into groups of five and allocated a country in the EU that has either a high or a low minimum wage. Justify the level of wages paid in the country and explain why that makes it an attractive option for employers.If you were pitching to a multinational, what would you say to
Five students will take the side of the high minimum wage countries and five students will take the opposite side.The two teams will debate the case for a high versus a low minimum wage in front of the entire class for about 15 minutes. The debate may be followed by an open class discussion
There are rumors that the European Parliament is broadly in favor of imposing a blanket EU minimum wage. In traditionally high cost countries, wages will be driven down and in most of the rest of the EU wage costs will increase dramatically. If passed by the parliament, this is going to mean
For some organizations self-managed teams seem to be the way forward, but why do they need an extended period of time before they are fully effective? It seems to be the case that self-managed teams are more efficient and they can handle the same or greater volume of work with actually less
Temporary employees are being used with increasing regularity throughout the world. In France, one in five workers is on a temporary or part-time contract, and in the UK more than 25 percent of the workforce is part-time. Almost 33 percent of new jobs created in Spain were for temporary workers.
What kind of internship would be ideal for you at the end of this program of study? What opportunities do you think there are in your own country or will you have to travel in order to find the right kind of opportunity? In the role of someone looking for imminent internship, investigate the
Form a small group with several class members and discuss the following scenario: The owner-manager of a small, four-person consulting firm works long hours on multiple projects and expects his three associates to spend most of their time in the office to learn consulting skills from him and to
The concept of work–life balance is applicable if it is possible to retain and sustain your social and family life at the same time as following a career path. For many, the prospect of having to relocate in order to pursue a career is a very real one and with it there is the danger that the
Do you agree or disagree with the CEO’s decision to ban employees from telecommuting at Yahoo? What is the basis of your position?In February 2013 Yahoo CEO Marissa Mayer decided that starting in June, all Yahoo employees would be expected to come to their offices each day to perform their jobs.
Critics of the decision to restrict telecommuting at Yahoo point to the poor financial and stock market performance of Yahoo in the years prior to this order, and they suggest that the CEO’s motive was to impress investors by displaying more control over Yahoo employees. It is likely that the CEO
Form a small group of four or five students and discuss your preference for the type of learning environment in which you can take a human resource management course for university credit and learn most effectively. Choose between(a) an online learning course, or(b) taking the course in a
Assume that you are employed at Yahoo as a marketing analyst and you have just been told that you no longer are allowed to telecommute from your home office. Instead, you will now be expected to do all of your work at the headquarters in Sunnyvale, California, in Silicon Valley.The traffic is very
Quotas can be seen as means by which resources and opportunities are transferred from an advantaged group to a disadvantaged group. Some justify this approach by stating that it addresses past imbalances and ensures that diversity is recognized. Are imposing quotas to ensure equal opportunity
Multi-cultural and multi-religious workforces have complicated the issues surrounding paid holidays for religious festivals and observance. In some countries, where there is a state religion, the basic requirements for employers are fairly clear. In other countries, where there is no statutory
A serious barrier to employment of people with disabilities continues to be a perception problem. Managers and coworkers lack knowledge, awareness, and comfort in working with employees with disabilities. Form a team with three or four classmates and develop a strategy to overcome misperceptions
The purpose of this exercise is to raise your self-awareness of some of the problems faced by employees with disabilities in the workforce. Assume that you have had an accident that will restrict your mobility for a year and that you will need to use a wheelchair while you recover from the
Examine the situation of women in senior positions in your own country. Explore the Web sites to learn more about the women who are either the CEO or chairperson at these companies. The Web sites might have profiles so you can learn more about the CEO and other top executives.Another possibility to
Form a team with several students and develop a generic noncompete agreement that could be used by a company.Describe the company where the noncompete agreement will be used. Which types of jobs will the noncompete agreement cover? How many years will employees who quit the employer be restricted
In the role of an HR legal specialist, you have been approached by an inventor in your own country who is being threatened by their former employer. The former employee worked for the company for 10 years, after leaving them, the employee invented a gadget that was designed to compete with the
In the UK, there is an estimate of 270 nationalities and 300 languages. Even this is only part of the story as within these figures are hundreds of sub-groups and identities. With an imperfect knowledge and understanding of diverse groups in our societies, a degree of stereotyping is often
Are men really fundamentally suited to positions of authority compared to women?Is that truly the case after five decades of feminism, affirmative action, and countless other initiatives across many countries? What is it about men that seem to imply that they have natural leadership traits? What is
Do you really think that social sites may inadvertently reinforce“segmented communication channels” as discussed in this chapter? Explain.While recommending a friend for a job has always been a natural way of recruiting employees, it might present a major barrier to diversity because employees
If you were an HR executive in a company that relies on internal referrals using the social media, what steps would you take to prevent this practice from engendering a more homogeneous workforce and thus blocking the firm from meeting its diversity objectives? Explain.While recommending a friend
Some companies now use incentives for current employees when new hires are socially linked to them and thus their social sites served as a source of internal referrals. What are the pros and cons of this practice? Explain.
The director of HR has appointed you to a committee responsible for investigating allegations that reliance on internal referrals through social sites undermines the diversity efforts of the firm. The class is divided into groups of five students, each of which is asked to develop a set of
Research social sites that may be used for internal referrals and those job sites that are open to any potential candidate.Based on this research, do you think that the social sites may promote more segregated employee networks, reducing the firm’s access to a more diverse set of candidates?
In a role-playing exercise, one of the students is asked to take the position in favor of heavy reliance on internal referrals, in particular by combing social sites. Another student is asked to defend the opposite view, arguing that such a practice eliminates equal opportunity for employees
“Pull” factors are issues or characteristics that draw a woman away from her job responsibilities. “Push” factors are characteristics that repel a woman from her current job responsibilities. Join team members in your class and identify reasons why women leave their jobs. Classify each as a
Join team members and research what companies are doing to retain women employees. Classify these management initiatives as addressing either “push” or “pull” factors.Are there approaches that you think would be effective for retaining women but that you did not find being used by
Design a job that you think would maximize the retention of women. What characteristics would the job have in terms of policies, benefits, and so on? Would any costs associated with these job characteristics be worth it for men as the job holders? Why or why not? Share the job characteristics with
In some countries, fake qualifications and forged certificates are as common as the real thing. To what extent do you think that this devalues the real thing? If it is so easy to obtain convincing forged documents, is there any incentive for people to study at all?The economy is tight, and there is
With your team members, identify how companies try to detect fraud. Do you think it is worth the cost? What could be the cost if it wasn’t done?
With your teammates, consider various jobs and the potential liability for each. For example, a cable installer would have access to private property, and teachers would work with children. Some jobs may have high stress, and some jobs involve driving vehicles. With your team, identify as many of
What advice would you give someone who is actively seeking work in relation to their activities on social media?What should they avoid saying or doing? Should they consider “tidying up” their profiles, comments, and content?How likely is it that a potential employer will look at their social
The use of social media for public screening of job applicants can offer benefits to an employer such as a relatively low cost recruitment alternative and a means for finding information about applicants that may be more honest than what is found in cover letters and resumes. However, costs may
Validity of measures is a critical concept in hiring: it is needed to identify those who will be better workers, and it is needed to legally defend the selection process. In the case of using social media to screen applicants, there is little evidence of validity of the various types of information
Companies have recently been created, such as Social Intelligence, that offer pre-employment social media screening. Using an Internet search, identify some of the companies offering this service. What do the companies offer? Would you recommend the use of such a third-party approach to performing
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