Questions and Answers of Operations And Supply Chain Management

One study that focused on the impact of China trade on the U.S. textile industry noted that 19 U.S. textile factories were closed and 26,000 jobs lost in the early 2000s. If these factories had not
How does globalization impact the supply chain design process?
If a small U.S. business with sales of $300 million wanted to expand into global markets, develop a check sheet with a list of twenty questions (and decisions) they might have to answer (make)
Research the topic of “reshoring” in the United States and evaluate its impact. Develop an incentive system for U.S. firms to bring work back to the United States. Be ready to present to the
Select a firm such as Taco Bell (www.tacobell.com), Bank of America (www.bankofamerica.com), Walmart (www.walmart.com), or another service-providing organization of interest to you and write a short
Find an article describing the application of optimization models in supply chain design and summarize how the models are used and the benefits that resulted from them. A good journal to search is
A company has two alternatives for meeting a customer requirement for 880,000 units of a part used in office printers. If done in-house, fixed cost would be $1,400,000 with variable cost at $1.90 per
A hospital is evaluating whether to outsource or perform in-house a large set of blood and urine laboratory tests. The fixed cost of the laboratory located in the hospital is $800,000 and the
Industrial Products, Inc. has two alternatives for manufacturing 12,000 industrial 100-horse power electric motors per year. If done in-house, fixed cost would be $2,100,000 with variable cost at
Given the location information and volume of material movements from a supply point (warehouse) to several retail stores for Bourbon Hardware, find the optimal location for the supply point using the
Consider the following transportation problem data for Baker Industries (these data are available in the Excel worksheet Baker Industries on MindTap): Use the techniques explained in Supplement
Define custom, option, and standard goods and services and give a new example of each. How does the type of goods and services affect process choice?
What conclusions do you reach from the satisfaction survey results? What implications would this have for a better process design?
Propose some process improvements to the flowcharts, and develop new flowchart(s) of the redesigned processes. Cite key advantages and disadvantages of your flowchart(s).
What is the (traditional) product life cycle? How does it relate to process design and selection? Explain how firms make money when their goods or services follow the traditional product life cycle.
How should the organization implement the new process plans?
Explain the logic and use of the product-process matrix.
Research the parts of the diamond value chain and then answer the following question: How would you describe the type of process used for (a) exploration, (b) diamond mining, (c) sorting and grading,
Define a service encounter activity sequence and give three examples.
Define a pathway and give an example.
Write a job description for a new employee at this store.
Explain the differences between customer-routed services and provider-routed services and give an example of each.
Assume that during Lilly’s and Lester’s last visit to the retail store everything was as described in the case, except the final bill was not ready and Mr. Bill Hudson had lost some of the
Explain the logic and use of the service-positioning matrix.
Design an ideal diamond-ring customer experience from beginning to end (i.e., make a list of 10 to 20 steps in the job and process design). Explain what must happen and what must not happen.
Explain the logic and use of the service-positioning matrix.
Explain the concept of the hierarchy of work. How is it useful in process design activities?
Explain the concept of the hierarchy of work. How is it useful in process design activities?
Describe the types of errors that service poka-yokes are designed to prevent.
What are the possible objectives to improving a process?
How can process maps be used for improvement?
What is reengineering? How does it differ from other approaches to process improvement?
What type of process – project, job shop, flow shop, and continuous flow – would most likely be used to produce the following?
Identify several sources of errors as a student or in your personal life. Develop some poka-yokes that might prevent them.
A JetAir 304 airplane emits 22 kilograms of carbon dioxide per hour while flying. Today, the plane flew for 8.2 hours on six flights. This emission rate doesn’t include the time on the ground
Worthington Machining must decide whether to purchase Process A with specialized metal folding equipment needing two employees to operate it or Process B with general purpose folding equipment
A college textbook publisher sells a certain e-book for $40.00. For the current process, the publisher has fixed cost of $355,000 and a variable cost per book of $30.00.a. What is the break-even
Dot’s Restaurant must decide between two technology and processes in their kitchen. They only serve dinner after 4 pm on a small island called Sanibel. The restaurant is open 250 days per year. Dot
An automated car wash called Jet Express outside a large Texas city on the beltway is deciding whether to build and install one dedicated vehicle wash line or have two parallel wash lines. There are
The deli at a Metro Supermarket experiences constant and continuous demand. Staffing is a problem for store managers but several of the employees suggested they buy more deli cutting machines and
What are the objectives of facility and work design? How can it help support strategic directions?
Under what conditions are facility-layout studies conducted?
What are “flow blocking delay” and “lack of work delay”? What types of designs can help to reduce these two sources of delay?
What is an assembly line? Define the "assembly line balancing problem" and explain what information is needed to solve it.
When might you have to rebalance an assembly line?
Explain the concepts of designing process layouts.
What is a “closeness rating” and how can computer analysis support layout decisions?
What is work measurement? How can it be used to improve organizational performance?
What is time study? Describe the basic procedure for conducting a time study.
How does standard time differ from normal time? How are standard times used in operations management?
Explain how to design product layouts using assembly line balancing.
Explain the concept of normal time. How can an operations manager verify whether the time to perform a task is indeed “normal”?
Define job design, job enlargement, and job enrichment, and give a non-textbook example of each.
Why is safety important?
Define ergonomics and give an example of a good or bad experience
Describe the Ethical Trading Initiative (ETI) and how it fits with sustainability.
What key questions should be asked when designing workplaces?
Use the activities and precedence relations in Exhibit 8.13 to do the following:a. Draw a precedence diagram for this assembly line.b. Balance the assembly line for an eight-hour-shift output of 30
Describe the human issues related to workplace design.
Nine observations from a work measurement study using continuous timing are shown below. Allowances are determined as: personal five percent; fatigue five percent; delay fiver percent. Use the Work
Many company cafeterias are changing from the traditional cafeteria (process) layout to a product layout in which food items are arranged into stations (salads, Italian, cold sandwiches, roast beef
What type of layout is typically used in a home kitchen? Can you suggest an alternative layout that might have some different advantages?
How is assembly line efficiency related to unit cost? Explain.
Five observations from a work measurement study are shown below. Continuous timing was not used, but the times in minutes for each work element were recorded individually. Assume a total allowance of
Explain the concept of a global supply chain and describe the key design decisions.
Draw the “bricks and mortar” process stages of the value chain by which hard copy books are created, produced, distributed, and sold in retail stores. How does each player in the value chain make
Define operational structure and provide an example of centralized control and decentralized control.
Draw the process stages for creating and downloading an e-book today. How does each player in this new electronic/digital value chain make money?
Define efficient and responsive supply chains and explain how they differ.
Define push and pull supply chains and explain how they differ.
What is the role of operations in each of these value chain designs and structures?
Describe the ideas of vertical, forward, and backward integration.
What is a contract manufacturer? Provide some examples of contract manufacturers used by Apple.
What is a third-party logistics (3PL) provider? How does Amazon use 3PL providers?
Define outsourcing, offshoring, and reshoring and explain how they differ.
Edwards Machine Tools needs to purchase a new machine. The basic model is slower but costs less, while the advanced model is faster but costs more. Profitability will depend on future demand. The
A hospital is evaluating whether to outsource or perform in-house a large set of blood and urine laboratory tests. The fixed cost of the laboratory equipment located in the hospital is $800,000 and
What is prototype testing? Why is it used?
Explain the concept and importance of operations management.
Using the “What Do Operations Managers Do?” box in the chapter, what key activities most directly relate to the case situation?
Describe how operations management is used in work throughout business organizations.
Provide one good and bad example of a “moment of truth” if Mickey Mouse talks to customers.
State three of the key activities that operations managers perform and briefly explain them.
Explain the advantages and disadvantages of talking Disney characters from a service perspective?
Define a good and a service.
Explain how goods differ from services.
Define the concept of value.
How can an organization increase value to its customers?
What is a peripheral good or service? Provide some examples.
Define “biztainment” and provide an example.
Define and explain the three major types of processes in business?
Define and explain the three major types of processes in business?
What is a distribution center?
Define and explain the three major types of processes in business?
Summarize the historical development of OM.
Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, and service upsets). How
Search recent articles in your local newspaper and business magazines such as Fortune, Business Week, Fast Company, and so on and identify OM concepts and issues that are discussed. How do these fit
Review one of the operations and supply chain management professional websites and report what you find.
Select an organization you are familiar with and draw and describe its value chain using one of the three value chain frameworks (i.e., the input-output, pre- and post-services or the hierarchical
Research and write a short paper describing how business analytics has been applied to problems and decisions in operations management. Use the information in the box “What do Operations Managers

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