Questions and Answers of Operations And Supply Chain Management

Describe how to apply regression as a forecasting approach.
Describe how statistical and judgmental forecasting techniques are applied in practice.
What is bias in forecasting? Explain the importance of using tracking signals to monitor forecasts.
Cynthia’s Design Studios had sales the last four months of $13,700, $15,400, $17,100, and $18,800. Sales are related to how many designers Cynthia has on-duty. The sales forecast helps her decide
Ink cartridges for the Burke Model 901 printer the last four weeks are as follows:a. What is the three-week moving average for the fifth week?b. What is the four-week moving average for the fifth
How are capacity decisions influenced by economies and diseconomies of scale?
Why is safety capacity important? Provide some examples of safety capacity in manufacturing and service organizations.
Define a work order and provide examples in goods-producing and service-providing industries.
What is setup time? Why is it important in determining capacity?
Why do firms often incorporate complementary goods and services into their product lines?
What advantages do reservations have?
Can you identify a focused factory in a service facility? Explain.
Explain the experience curve and how does it differs from the traditional learning curve.
Explain the concept of learning curves. Why are they important in managing operations?
Why do service organizations use revenue management systems (RMS)? What are the advantages and disadvantages?
The consumer loan division of a major bank wants to determine the size of the staff it would need to process up to 200 loan applications per day. It estimated that each loan officer can process a
The basic pizza-making process consists of (1) preparing the pizza, (2) baking it, and (2) cutting and boxing (or transferring to a platter for dine-in service). It takes five minutes to prepare a
A lab performs two types of blood tests, A and B. The time per setup (in minutes), processing time (in seconds), and order size (number of tests) is given below. Each test requires a new setup.
Given the following data for Alice’s assembly shop:Number of machines = 6Number of working days in year = 340Processing time per unit = 40 minutesa. What is the annual capacity with a single
A plant manufactures three products, A, B, and C. A drill press is required to perform one operation for each product. The plant operates one eight-hour shift 20 days per month. The operation times
Operating at an 80 percent learning rate, the first unit took 72 hours to produce. Use the Learning Curve Excel template to determine how long the 32nd unit will take. What is the cumulative average
Suppose a manufacturer of copiers has concluded that a 75 percent learning curve applies to the time a beginning service technician takes to install copy machines. Use the Learning Curve Excel
Yacht Superior manufactures boats for a yacht rental firm. They are in negotiation for the total price for 50 Model C314 yachts. Based on past experience, the learning rate for their employees and
Linda Bryant recently started a small home-construction company. In an effort to foster high quality, rather than subcontracting individual work, she has formed teams of employees who are responsible
A manufacturer has committed to supply 16 units of a particular product in four months (i.e., 16 weeks) at a price of $30,000 each. The first unit took 1,000 hours to produce. Even though the second
Exotic Wines, Inc. wants to use exponential smoothing with a = 0.25 to forecast demand in bottles sold. The demand the last four months are 2,321, 3,097, 2,845, and 3,812 bottles. The forecast for
A small airplane company called Just In Time flies between cities in Florida. It is trying to decide whether to add one extra plane to its fleet next year. Passenger demand that last four quarters
A linear regression model is Units = 3,014 – 0.639*Week. For week 38, what is the forecast for the number of units?
Ham’s Used Cars sells cars with an upward trend based on time and the degree of bad weather. Weather is scored with 1 being bad weather and 5 being great weather. Using the following multiple
What is the tracking signal for the end of period 39 when actual demand is 800 units and the forecast is 700 units in period 39. The algebraic sum of the forecast errors at the end of period 38 was
Canton Supplies, Inc., is a service firm that employs approximately 100 people. Because of the necessity of meeting monthly cash obligations, the Chief Financial Officer wants to develop a forecast
The Costello Music Company has been in business five years. During that time, its sales of electric organs has grown from 12 units to 76 units per year. Fred Costello, the firm's owner, wants to
Explain the concept of capacity.
What will happen to the estimated amount of pulp lost per month if (treat each question independently of the others)a. The pulp mill capacity decreases to 700 from the case case?b. Pulp mill capacity
What is a focused factory? How can it make more efficient use of capacity?
Summarize the different ways in which capacity can be measured.
Investigate the current technology available for laptop computers, cell phones, or tablets. Select two different models and compare their features and operational characteristics, as well as
Using the information about customer vehicle traffic to and from a proposed new sports stadium (not built yet), find the best location for the stadium that minimizes total distance travelled using
Select one of the following challenges facing OM: customers, technology, workforce, globalization, sustainability, or optimizing supply chains, and explain its short- and long-term impact. EXHIBIT
How would you rank McDonald’s competitive priorities in Exhibit 3.6? EXHIBIT 3.6 Applying the Hill's Strategy Development Framework to McDonald's How Do Goods and Services Qualify and Marketing
Explain the interlinking model of quality and profitability. How does it connect to business and operations strategy? Can you provide any examples of goods and services that support and add
Define and explain the three major types of processes in business?
Interview a working friend or family member as to how they use operations management principles in their job and write a short paper summarizing your findings (maximum two pages).
Describe new ways for how your college or university can apply the sustainability practices in Exhibit 1.13. Summarize your results in a short paper.Exhibit 1.13Environmental Sustainability• Waste
Explain approaches for understanding customer wants and needs.
What issues do you see with respect to “green” in this business?
Explain the role of OM, sustainability, and operations in strategic planning.
Describe different types of technology and their role in manufacturing and service operations.
How might the strategy, mission, competitive priorities, and customer benefit package of this business affect their technology decisions?
Define hard and soft technology and give an example.
What issues and problems should you anticipate with managing this business, particularly with respect to technology? What role does operations play in successfully handling these issues and
What is CAD/CAE? Provide one non-textbook example.
What is 3-D printing? Provide two examples.
Explain how manufacturing and service technology strengthen the value chain.
How does RFID compare to bar-coding?
What is CRM? How does it help OM do its job?
Define mass customization and provide two examples.
What are the risks of adopting a new technology too early? Too late?
Explain the benefits and challenges of using technology.
What do you recommend Mr. Bracket do in the short- and long-term? Explain your reasoning.
Explain the concept of scalability. Identify one low and one highly scalable organization and explain why you categorize them as such.
How can decision analysis be used in making technology decisions?
What are the advantages and disadvantages from the service provider’s (jeweler’s) perspective of using “design your own ring” 3D/CAD technology at the retail store level? What are the risks
How can break-even analysis help managers make decisions? Explain how the break-even point is found.
Explain how manufacturing and service technology, and business analytics strengthen the value chain.
Research and write a short paper (maximum of two typed pages) on the impact of electric vehicles on the three dimensions of sustainability.
Research what jobs are most and least likely to be replaced by technology and automation.
Luke’s Ristorante wants to add a sea bass dinner to their menu. A small grill and oven would be added to the kitchen cooking area at a fixed cost of $9,000. The variable cost per fish dish is
Describe how design for manufacturability (DFM) and design for sustainability are used for designing manufactured goods.
Describe how reliability is used for designing manufactured goods.
Describe the goal-post view of conforming to specifications.
MovieFix is a video streaming company that sells to a potential audience of 300,000 customers. The selling price is $20 per month and its variable cost is $14.62 per month. What is the most the
What is the rationale for product and process simplification?
Describe how the Taguchi loss function is used for designing manufactured goods.
Explain the five elements of service-delivery system design.
What is customer contact?
Define high- and low-contact systems and provide examples of each.
Describe the four elements of service-encounter design.
Define a service guarantee and provide one example.
Given the following customer requirements and technical requirements for an automobile, construct a partial House of Quality. Use your own preferences to denote relationship strengths.
Define a service upset and provide one example from your personal experiences.
How might modern technology, such as the Internet, be used to understand the voice of the customer?
Explain how the goal post view of conforming to specifications differs from Taguchi’s loss function. Would you rather buy an automobile where suppliers used the goal-post or Taguchi models? Why?
Define lean and elaborate servicescapes and give an example not in the textbook.
Characterize the following goods and services on the low-high-customer-contact continuum and justify your answer in a sentence or two.
Find an example of a service guarantee and explain its strengths and weaknesses.
How would you rate the following service encounter experience? Negative and positive reactions?
Develop a House of Quality for a manufactured good or service based on current or past work experience or something else you are familiar with. Some ideas might be a quick service oil change, a
Cameras Galore, Inc. wants the economic loss due to a failed part to be no more than $300 with a target (T) specification of 4.5 centimeters and a k= 12,000. Using the Taguchi loss function, what is
The manufacturing of compact disks requires four sequential steps. The reliability of each of the steps is 0.96, 0.87, 0.92, and 0.89 respectively. What is the reliability of the process?
The system reliability for a two-component parallel system is 0.99968. If the reliability of the first component is 0.992, determine the reliability of the second component.
The system reliability for a three-component series system is 0.893952. If the reliability of the first and third components is 0.96 and 0.97 respectively, determine the reliability of the second
What is your final stadium recommendation? Explain and justify.
Explain whether the global diamond supply chain a push or pull system, and whether the global diamond supply chain is an efficient or responsive system for make-to-order and make-to-stock jewelry.
Define multisite management and provide one example of a company that must handle this challenge.
Research the extent of vertical integration in the global (seven-stage) diamond supply chain? Provide examples of forward and backward integration and the extent to which this is practiced in
Explain the types of decisions required and criteria used to locate facilities in supply chains.
Explain how the center of gravity method works.
Identify and explain the four EPIC dimensions to help location facilities around the world.
Explain supply chain optimization and how the transportation model can be used to help optimize costs in supply chains.

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