ISE Operations Management 3rd International Edition Gerard Cachon, Christian Terwiesch - Solutions

Discover comprehensive solutions to "ISE Operations Management 3rd International Edition" by Gerard Cachon and Christian Terwiesch, offering an invaluable resource for students and instructors alike. Access online answers key, solution manual, and detailed solutions PDF to gain insights into solved problems. Enhance your understanding with step-by-step answers and benefit from the instructor manual and test bank for thorough preparation. Explore chapter solutions and questions and answers tailored to your needs. This textbook solution manual is available for free download, providing an essential guide for mastering operations management concepts.

Explain the challenge faced by Elizabeth in meeting her capacity needs. What should she have considered before moving into the larger facility?
Mop and Broom Manufacturing estimates that it takes 4 hours for each broom to be produced, from raw materials to fi- nal product. An evaluation of the process reveals that the amount of time spent working on the product is 3 hours. Deter- mine process velocity.
Oakwood Outpatient Clinic is analyzing its operation in an effort to improve performance. The clinic estimates that a pa- tient spends on average 3 hours at the facility. The amount of time the patient is in contact with staff (i.e., physicians, nurses, office staff, lab technicians) is estimated
Mop and Broom Manufacturing is evaluating whether to produce a new type of mop. The company is considering the op- erations requirements for the mop, as well as the market poten- tial. Estimates of fixed costs per year are $40,000 and variable cost for each mop produced is $20. (a) If the company
Zodiac Furniture is considering the production on a new line of metal office chairs. The chairs can be produced in-house using either process A or process B. The chairs can also be pur- chased from an outside supplier. Specify the levels of demand for each processing alternative given the costs
Easy-Tech Software Corporation is evaluating the produc- tion of a new software product to compete with the popular word processing software currently available. Annual fixed costs of producing the item are estimated at $150,000 while the vari- able cost is $10 per unit. The current selling price
George Fine, owner of Fine Manufacturing, is considering the introduction of a new product line. George has considered factors such as costs of raw materials, new equipment, and re- quirements of a new production process. He estimates that the variable costs of each unit produced would be $8 and
Kaizer Plastics produces a variety of plastic items for pack- aging and distribution. One item, container #145, has had a low contribution to profits. Last year, 20,000 units of container #145 were produced and sold. The selling price of the container was $20 per unit, with a variable cost of $18
Slick Pads is a company that manufactures laptop note- book computers. The company is considering adding its own line of computer printers as well. It has considered the implica- tions from marketing and financial perspectives and estimates fixed costs to be $500,000. Variable costs are estimated
Tasty Ice Cream is a year-round take-out ice cream restau- rant that is considering offering an additional product, hot chocolate. Considering the additional machine it would need plus cups and ingredients, it estimates fixed cost per year to be $200 per year and the variable cost at $.20. If it
See-Clear Optics is considering producing a new line of eyewear. After considering the costs of raw materials and the cost of some new equipment, the company estimates fixed costs to be $40,000 with a variable cost of $45 per unit produced. (a) If the selling price of each new product is set at
Explain the term concurrent engineering. Why is it impor-
Describe the stages of the product life cycle. What are de package. mand characteristics at each stage? tant?
Name three service companies and describe their service
Explain the meanings of benchmarking and reverse engi- changed the production process? neering.
Give some examples of automation. How has automation
Identify the type of information Jeff Kessinger needs to gather and evaluate in order to make his decision.
Identify the potential strategic advantages and disadvantages for BOP in outsourcing the boat logistics service to Logistics- Offshore. Explain the strategic implications of each.
Think of the improvements identified in answering question #2. How different would these improvements be if the bank had a strategy of cutting cost rather than supporting customer service?
Develop a list of changes for the operations function that should be considered by the bank. Begin by identifying opera- tions management decisions that would be involved in operat- ing a bank, e.g., layout of facility, staff, drive-through service. Then identify ways that they can be improved at
Why is the operations function important in implement- the strategy of an organization? Explain why the changes put in place by Victoria Chen and her team could either hurt or help the bank.
Handy-Maid Cleaning Service operates 5 crews with 3 workers per crew. Different crews clean a different number of homes per week and spend a differing amount of hours. All the homes cleaned are about the same size. The manager of Handy- Maid is trying to evaluate the productivity of each of the
Med-Tech labs is a facility that provides medical tests and evaluations for patients, ranging from analyzing blood samples to performing magnetic resonance imaging (MRI). Average cost to patients is $60 per patient. Labor costs average $15 per pa- tient, materials costs are $20 per patient, and
Howard Plastics produces plastic containers for use in the food packaging industry. Last year its average monthly produc- tion included 20,000 containers produced using one shift 5 days a week with an 8-hour-a-day operation. Of the items produced 15 percent were deemed defective. Recently Howard
A painter is considering using a new high-tech paint roller. Yesterday he was able to paint 3 walls in 45 minutes using his old method. Today he painted 2 walls of the same size in 20 minutes. Is the painter more productive using the new paint roller?
A company that makes kitchen chairs wants to compare pro- ductivity at two of its facilities. At facility #1, 6 workers produced 240 chairs. At facility #2, 4 workers produced 210 chairs, during the same time period. Which facility was more productive?
One type of bread-making machine can make 6 loaves of bread in 5 hours. A new model of the machine can make 4 loaves in 2 hours. Which model is more productive?
Last week a painter painted 3 houses in 5 days. This week she painted 2 houses in 4 days. In which week was the painter more productive?
Find an example of a company that makes quality its com- petitive priority. Find another company that makes time its competitive priority. Find another company that makes time its competitive priority. Compare these strategies.
Explain what is meant by the term competitive priority and describe the four catgories of competitive priorities discussed in the chapter.
What suggestions would you make to Dr. Barr now?
Identify some of the reasons why the clinic is having in- ventory problems.
The schedule Dr. Barr set up worked well at the clinic where she was a resident. What are some of the reasons why it might not be working here?
Identify the operations management problems that Dr. Barr is having at the clinic.
Explain the decisions operations managers make and give agement? How have they influenced management? three examples.
Define the term operations management. 9.What are the three historical milestones in operations man-
What would be the information turnaround time for a defect made at station 2?
There is no inventory between the stations because this is a machine-paced line. Final inspection happens at station
Consider the assembly line of a laptop computer. The line consists of 10 stations and operates at a cycle time of 2 min/unit. Their most error-prone operation is step
As you think about your experience at the last airport security screening, you wonder which of the tasks that you saw the officers do at the security check were waste, which were non-value-added work, and which were value-added work. The tasks that you observed included officers doing the
Which of the following captures the idea of heijunka? (a) Examples of this include workers having to make unnecessary movements (i.e., excessive reaching or walking to get tools or parts), working on parts that are defective, and idle time. (b) A system that enables a line worker to signal that he
Which of the following captures the idea of Andon? (a) Examples of this include workers having to make unnecessary movements (i.e., excessive reaching or walking to get tools or parts), working on parts that are defective, and idle time. (b) A system that enables a line worker to signal that he or
Which of the following best captures the idea of kaizen? (a) Examples of this include workers having to make unnecessary movements (i.e., excessive reaching or walking to get tools or parts), working on parts that are defective, and idle time. (b) A system that enables a line worker to signal that
Inspection happens at the end of the process and there are about 600 units of inventory between step 2 and the inspection. What would be the information turnaround time for a defect made at station 2?
Consider a production process making controllers for video game consoles. The process operates on a 30-sec/unit cycle time. It has 10 stations, with the most error-prone activity carried out at station
A process makes two products, A and B, and operates 5 days per week, 7 hours per day. Demand for the two products for the next week is as follows: Day 1: A: 3; B: 5 Day 2: A: 2; B: 6 Day 3: A: 4; B: 7 Day 4: A: 2; B: 5 Day 5: A: 3; B: 5 What is the takt time of the process? What would a level
In an automotive plant, windshield wipers are replenished using a kanban system. The following data describe the process: • The daily demand is 800 units (one unit is a pair of wipers). • The production lead time is 2 days (this includes processing time, transport time, and waiting time). •
What is the difference between a push system and a pull system? (a) A push system favors running a machine, even if there exists no demand for it. (b) In a pull system, the last resource is paced directly by demand. (c) Generally, there will be less inventory in a pull system. (d) All of the above.
What metaphor best summarizes the Toyota Production System? (a) A house (b) A circle (c) A rabbit (d) A river
Citizens of a not-to-be-named country are required to renew their passports every 10 years. For passport renewal, they have to collect a set of documents that they then send to the country’s capital. The average time in the mail is about 2 days. It takes 4 days before a clerk in the capital looks
As an equipment provider for several Olympic cyclists, Carbon Bike Frames (CBF) operates a very expensive wind tunnel facility near San Diego, California. The wind tunnel is used to find the best compromise between ergonomics and aerodynamics for the cyclist. Presently, more and more cyclists are
Genchi genbutsu requires the implementation of a pull system. True or false?a. Trueb. False
Which of the following terms is not part of the Toyota Production System (TPS)?a. Ikko-nagashib. Kanbanc. Jidokad. Yakimonoe. Genchi genbutsu
Kaizen favors automation and investment in technology. True or false?a. Trueb. False
A single inspection system with experts testing the output of the process will help reduce the information turnaround time. True or false?a. Trueb. False
Pulling the andon cord can cause a loss of output. In TPS, an employee should pull the andon cord:a. whenever a problem occurs.b. whenever the employee sees the cost of stopping the line as lower than the costs of not stopping it.c. whenever he or she needs to go on a break.d. at no time.
The information turnaround time is driven primarily by:a. the number of workers.b. the IT system.c. the inventory in the process.d. the amount of waste in the process.
A company makes two models, A and B. Which of the following production schedules is more level?a. ABABABABABb. AAAAABBBBB
Because of long setup times, a company chooses to run big production batches. Which of the following actions will level the production schedule?a. Using overtimeb. Mixing the models on the final linec. Making sure that rework is kept lowd. Reducing the waste of the process
If the takt time increases, the operation requires:a. more workers.b. fewer workers.
If the demand rate increases, the takt time:a. increases.
If customers want to have 1000 units over 10 days, one should aim at producing 100 units per day instead of doing 111 units per day in the beginning and then having a little safety buffer at the end. True or false?a. Trueb. False
What happens to the number of Kanban cards in the process if the replenishment time goes up?a. The number of kanban cards increases.b. The number of kanban cards stays the same.c. The number of kanban cards decreases.d. Cannot determine from the given information
Which of the following statements about kanban are accurate?a. Deploying the kanban system leads to pulling work through the system instead of pushing work.b. Deploying the kanban system leads to pushing work through the system instead of pulling work.c. The kanban system controls the
What is the relationship between the number of kanban cards in a process and the inventory level?a. There is no relationship between the two.b. There never can be more inventory in the process than what was authorized via kanban cards.c. The inventory of the process grows with the square root of
Which of the following objectives is more important in a pull system?a. Producing at the rate of demandb. Keeping the equipment utilization
Taichi Ohno built the Toyota Production System with the metaphor of a tiger in mind. Rapid and decisive movements were, in his view, the best way to match supply with demand. True or false?a. Trueb. False
What is the roof in the “house-shaped” representation of the Toyota Production System?a. Just-in-timeb. Waste reductionc. Built-in qualityd. Process improvement
What are the two pillars of the Toyota Production System?a. Just-in-time and waste reductionb. Waste reduction and built-in qualityc. Built-in quality and just-in-timed. Process improvement and waste reduction
A company is increasing the percentage value-added time in the operation. Its value-added time and its flow rate remain unchanged. What will happen to its inventory turns? (Recall from Chapter 2 that inventory turns are computed as flow rate divided by inventory.)a. Inventory turns will go up.b.
In a service operation, we can compute the value-added time by simply looking at the labor content. True or false?a. Trueb. False
Which car company is most often associated with the term lean operations?a. General Motorsb. Fordc. Toyotad. Honda
An orthopedic surgeon has read an article about the Toyota Production System and now wants to organize her surgery operation based on lean principles. To eliminate all idle time in the operating room, she decides to call in patients 6 hours before the scheduled surgery time. Is this a lean
A third idea for increasing output was also discussed: Add more producing pans. Based on a map of the land around the facility, Bas believes it probably could add three more producing pans of the same size as the eight current ones (and there would be enough capacity in the brine-producing pans to
Bas has another idea for increasing output. He suggests that it could divide each of the eight producing pans it has in half, to make 16 producing pans. Bas assumes that this could be done without losing much productive area, meaning that two of the smaller pans can yield as much salt as the
Bart suggests that it could increase output if it purchases another bulldozer. If it did, what would be its average weekly output of salt (in tons)?
Given current operations, how much salt can Bonaire Salt produce per week on average (in tons)?
Aquatica makes underwater camera housings for divers. The process begins with a solid rectangular block of aluminum that is used to make a single housing. A computer numerically controlled (CNC) machine drills into the block to make the metal “frame” of the housing. Each block requires 15
In their Portland, Oregon, facility, Wavy Wood Works makes several types of wood bowls from coastal driftwood. To make a bowl, the first step is to clean the driftwood. Each piece of driftwood makes a single bowl. There is one cleaning machine. It takes 40 seconds to load each piece of wood, and
Bruno Fruscalzo decided to set up a small production facility in Sydney to sell to the local restaurants who want to offer gelato on their dessert menu. To start simple, he would offer only three flavors of gelato: fragola (strawberry), chocolato (chocolate), and bacio (chocolate with hazelnut).
Kinga Doll Company manufactures eight versions of its popular girl doll, Shari. The company operates on a 40-hour workweek. The eight versions differ in doll skin, hair, and eye color, enabling most children to have a doll with a similar appearance to them. It currently sells an average of 4000
JCL Inc. is a major chip manufacturing firm that sells its products to computer manufacturers like Dell, Gateway, and others. In simplified terms, chip making at JCL Inc. involves three basic operations: depositing, patterning, and etching.a. Depositing: Using chemical vapor deposition (CVD)
Sarah’s Organic Soap Company makes four kinds of organic liquid soap: “regular,” “lavender,” “citrus,” and “tea tree.” Demands for the four scents are 150, 120, 75, and 50 kgs per hour, respectively. Sarah’s production process can produce any soap at the rate of 450 kgs per
A printed circuit board (PCB) machine installs integrated circuits onto a board. Before starting to produce a board, the PCB machine requires a 20-minute setup. Once in production, the PCB machine requires only 0.15 minute per board.a. Currently, the PCB machine produces 500 boards between setups.
The Yum and Yee food truck near the business school serves customers during lunch hour by taking orders and making fresh batches of stir-fry. Customers have only one choice during the lunch hour so that Y&Y can maximize the number of customers served. Assume that each customer places just one lunch
A machine makes two components; call them types A and B. It takes 250 seconds to switch production between the component types. During that time, no production occurs. When in production, each unit of A or B requires 0.5 second to be completed. The two components, A and B, are combined in an
The batch size is cut in half on a resource that has a setup time. What is the likely impact on the resource’s capacity?a. Decrease by more than 50 percentb. Decrease by 50 percentc. Decrease by less than 50 percente. No impact
Cadbury has a chocolate factory in Dunedin, New Zealand. For Easter, it makes two kinds of “Easter Eggs”: milk chocolate and dark chocolate. It cycles between producing milk and dark chocolate eggs. Table 7.3 provides data on these two products.For example, it takes 30 minutes to switch
Metal window boxes are manufactured in two process steps: stamping and assembly. Each window box is made up of a component set with three pieces: a base (one part A) and two sides (two part Bs). The parts are fabricated by a single stamping machine that requires a setup time of 50 minutes whenever
Precision Testing (PTest) does fluid testing for several local hospitals. Consider their urine testing process. Each sample requires 12 seconds to test, but after 300 samples the equipment must be recalibrated. No samples can be tested during the recalibration process, and that process takes 30
The primary purpose of the Single-Minute Exchange of Die philosophy is to:a. reduce the setup time for a resource.b. increase the flow rate of a process.c. decrease the utilization of a process.d. eliminate resources that have setup times.
Henry Ford proclaimed about the Model T, “You can have any color you want, as long as it is black.” Which of the following best reflects his motivation for this position?a. He believed that customers didn’t actually like other colors, so why go through the hassle of making different color
Suppose a resource has setup times and a setup time must be incurred each time the resource switches production to a different product. Requiring the resource to make a new product (that requires its own setup) is likely to have what effect on the process?a. Inventory for existing products remains
If the batch size is increased, inventory increases, which implies that flow units are likely to spend more time in the process. True or False?a. Trueb. False
Which of the following is most likely to be a concern if batches are very large?a. The flow rate will be too high.b. Utilization will be too high.c. Inventory will be too high.d. Too much time will be spent on product changeovers.
A manager is concerned that there isn’t enough time spent on production and too much time spent on setups. The manager decides to double all production batch sizes. This change has no impact on demand. What impact will this likely have on the average inventory in the process?a. Average inventory
Which of the following is likely to increase the utilization of a resource with a setup time?a. Increase the flow rateb. Decrease the processing timec. Decrease the batch sized. Increase the setup time
If the flow rate of a process increases, then the utilization of a resource with a setup time must also increase. True or False?a. Trueb. False
The batch size is tripled on a resource that has a setup time. What is the likely impact on the resource’s capacity?a. Decrease by 1/3b. Decrease by less than 1/3c. Increase by less than 300 percentd. Increase by 300 percent
Increasing the batch size on a resource with setups always increases the capacity of the process. True or false?a. Trueb. False

Showing 400 - 500 of 5048

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Last

ISE Operations Management 3rd International Edition Gerard Cachon, Christian Terwiesch - Solutions

Step by Step Answers