Operations Management 6th Canadian Edition William J Stevenson, Mehran Hojati, James Cao - Solutions

A human carpet weaver takes 4,000 hours to weave a 3.6 m by 6 m area carpet, whereas a carpet weaving machine can weave the same carpet in half an hour. Calculate their respective productivity and compare.
The following are some of the operating performance indicators used by Canadian Pacific Railway (CPR). 11 Determine an appropriate measure of CPR's labour (employee) productivity using some of the following indicators, and calculate it for each year of the 2014-2016 period. Comment on its pattern
Give two reasons that productivity measurement in health care (e.g., treatment of diabetes) is difficult.
A company offers identity-theft protection. It obtains client leads from banks. Three employees work 40 hours a week on the leads, at a pay rate of $25 per hour per employee. Each employee identifies an average of 3,000 potential leads a week from a list of 5,000. An average of 4 percent actually
A century ago, most people worked in agriculture, but now less than 4 percent of workers work in agriculture in Canada. Yet due to mechanization and automation, the agricultural output is much more now than a century ago. The majority of people now work in other industries. Also, the standard of
A typical Japanese automobile manufacturing plant in North America produces more cars with fewer workers than a typical Big Three North American plant.8 In other words, total manufacturing labour hours per vehicle (body stamping, engine, transmission, and assembly hours) are lower for Japanese
What is productivity and why is it important?
A few years ago, Boeing's strategy was focused on its 787 Dreamliner mid-to-large size plane and its ability to fly into smaller, non-hub airports. Rival European Airbus's strategy was focused on its very large A380 plane. What assumption about future demand for air travel was each company making?
Southwest Tube (now called Webco Industries) is a fabricator of specialty tubes used in boilers and other equipment. Southwest buys the tubes in long segments and cuts, bends, cold draws, and welds the pieces to make what is needed for the products. A few years ago, Southwest Tube was facing tough
Explain the term time-based strategy and give two examples of companies using it.
List the nine strategic decision categories.
Describe what an operations strategy is.
Visit http://www.canadapost.ca/cpo/mc/assets/pdf/aboutus/5_en.pdf and answer the following questions:a. Why is Canada Post in trouble financially? Give tworeasons.b. Does Canada Post have a competitive priority? Brieflyexplain.c. What are four action plans aimed at reducing CanadaPost's operating
What is strategic planning and why is it important?
Visit http://www.jiffylube.ca/about/historyandmission.aspx and answer the following questions:a. What market niche does Jiffy Lube fill?b. What is its competitive priority?
View McDonald's "Made for You'' video at http://bevideos.mhhe.com/business/video_library/0072917776/swf/Clip_08.html and answer the following questions:a. What competitive priority is McDonald's trying to maintain (according to the video)?b. What goal and associated strategy/actions is McDonald's
1. What competitive priority does Loblaw emphasize?2. Describe and evaluate Loblaw's operations strategy. Use the nine strategic decision categoriesLoblaw is Canada's largest grocery store chain, with annual revenue of over $46 billion and over 135,000 full-time and part-time employees. Some stores
Visit http://www.timbuk2.com/. What is Timbuk2's competitive priority?
Give an example for each of the four competitive priorities.
1. What was Harrison's most important competitive priority?2. Relate the above seven actions to the nine strategic decision categories.Canadian Pacific Railway (CPR) is one of the two major railways in Canada and its history goes as far back as Canada itself does. However, it is second to Canadian
A company produced 300 standard bookcases last week using seven workers, and 240 standard bookcases this week using five workers. In which period was labour productivity higher? Explain.
Find the mission/vision/goals/strategy of a company. Try to relate them to the concepts of this chapter.
What is business analytics? Name its various types.
A company has two manufacturing plants: one in Canada, and another overseas. Both produce the same product. However, their labour productivity figures are quite different. The analyst thinks that this is because the Canadian plant uses more automated equipment for production while the overseas
What is meant by an internal customer-supplier relationship?
What is sustainability and why is it important?
Name three process types, and give an example for each.
Give an example of an unethical behaviour you have observed.
Name three people who have contributed to the development of operations management.
Describe each of these systems, including their main advantage and disadvantage, and give an example for each: craft production, mass production, and lean production.
Give three specific activities an operations manager is likely involved in.
Give an example of a pure service (i.e., one where no goods are exchanged). What do you think is being transformed?
What is a model and why are models important?
Why are services important? Why is important? Give two examples of each.
Explain the difference between design and planning/control decisions.
Why is employing child labour (10- to 15-year-olds) in developing countries unethical?
1. What are the inputs, process, output, and feedback/control for a grocery store such as Sobeys?2. What are the operations decisions for running a grocery store such as So beys?Sobeys Inc. is the second largest grocery store chain in Canada (the largest is Loblaw). Sobeys distinguishes itself from
Car sharing is a model of car rental in which people rent cars for short periods of time, often by the hour. The car has to be located close to the customer's residence or workplace, so cars are distributed in the community. The rental process has to be self-service and cars need to be available 24
In what ways has technology impacted operations?
Name the titles of three jobs in operations management.
1. Lynn is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.a. What kinds of things would likely require forecasts?b. What inventory items does Lynn probably have? Name one inventory decision she
Does your car insurer provide the innovative services that Progressive Insurance provides? Briefly explain your auto collision claim process.
Some people who work in the knowledge or arts sectors and whose jobs involve creativity argue that their job cannot be defined as a process (i.e., a sequence of predetermined activities). Discuss.
Briefly define the term operations management
1. How do these companies develop mutual trust between their users (suppliers and consumers)? Name two or three ways.2. Which side is potentially more at risk in the deal?3. What is the effect of these services on regulated competitors such as hotels and taxi companies?4. How would review of either
Visit https://www.youtube.com/watch?v=lzUygLWhn_ Y and watch the video of steel making by Dofasco. What are the (a) Inputs, (b) Process operations, (c) Outputs?
Visit the web page of one of the associations listed under Careers in Operations Management and briefly list the targeted members and the services that they provide to their members.
Visit a fast-food restaurant and answer these questions:a. In what ways is quality, or lack of quality, visible?b. What items must be stocked in addition to the food?c. How important do you think employee scheduling is? Explain.d. How might capacity decisions affect the success or failure of the

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