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business
operations management

Questions and Answers of Operations Management

Why do you think Papa John’s TQM efforts were failing prior to the changes being made? a) Looking at TQM as a short-term financial investmentb) Over-or under-reliance on statistical process
An office copier has four main components in a series with the following reliabilities: 0.85, 0.92, 0.94, and 0.88. Determine the reliability of the copier.
Which quality guru’s contributions would be most beneficial to Papa John’s and why?
Which quality guru’s contributions would be most beneficial to Papa John’s to support management’s commitment to focus on quality?a) Shewhartb) Demingc) Jurand) Crosby
1. How should Emma go about this task? What dimensions of quality should she consider for services offered to customers and for preparation of food items? What factors should she consider beyond
Explain which concept(s) of the TQM philosophy Papa John’s is most focused on.
Which concept of the TQM philosophy is Papa John’s most focused on?a) Product designb) Use of quality toolsc) Employee empowermentd) Customer focus
Which category or categories of the Malcolm Baldridge National Quality Award do you think Papa John’s is addressing most with respect to its recent changes?
Which category of the Malcolm Baldridge National Quality Award do you think Papa John’s is addressing most with respect to its recent changes?a) Human resource focusb) Strategic planningc)
Identify and discuss the type of quality cost that increased as a result of the mother and daughter’s decision.
Which type of quality cost increased as a result of the mother and daughter’s decision described in the war story above?a) Appraisalb) External failurec) Preventiond) Internal failure
An LCD projector in an office has a main light bulb with a reliability of 0.94 and a backup bulb, the reliability of which is 0.60. The system looks as follows:What is the reliability of the system?
With respect to the war story, which type of dimension(s) of quality should Papa John’s focus more on? Why?
With respect to the war story, which type of dimension of quality should Papa John’s focus more on?a) Intangible factorsb) Responsiveness to customer needsc) Consistencyd) Timeliness/promptness
Which of the seven quality tools described in the chapter would have been most useful for Papa John’s to use had management become aware of the complaint?
Which of the seven quality tools described in the chapter would have been most useful for Papa John’s to use had management become aware of the mother and daughter’s complaint?a) Checklistb)
BioTech Research Center is working to develop a new vaccine for the West Nile Virus. The project is so important that the firm has created three teams of experts to work on the project from different
A new app called "MedAware" is in Beta testing mode. It launches successfully 95% of the time, but only 70% of users are able to operate it the first time they open it. What is the probability of
To correctly manufacture a 4-ton heat pump, an HVAC equipment manufacturer must create and then assemble components. The reliability of the processes are as follows: What is the total reliability of
That same HVAC manufacturer also offers installation services. A junior installer is deployed first, and is able to complete the install 80% of the time without calling for assistance from a backup
A piece of medical equipment goes through three factory processes that create a precise point. The processes each meet variance requirements at a rate of 0.98, 0.99, and 0.96. What percentage of the
1. What kind of chart (or charts) does Tom need to analyze this problem? Explain why you chose the chart or charts he should use.2. Specifically, what information will Tom need to construct the
The CEO of Apple talks about the high quality of Apple’s new product, the HomePod. Discuss ways in which Apple can build quality into its processes in order to deliver on its promises regarding the
Since the HomePod was released, some customers have been dealing with the problem of it leaving white rings on their furniture. Which of the following would you recommend using to deal with this
1. Should Tom use the same or different type of chart(s) to analyze this problem? Explain why.2. Specifically, what information will Tom need to construct the chart(s) for this problem and how will
Since the HomePod was released, some customers have been dealing with the problem of it leaving white rings on their furniture. Which control chart would you recommend using, and how would you use
Which of the following would you recommend using to deal with the white ring problem of the HomePods if we decide to measure the frequency of customers complaining about this problem?a) x-bar and
1. Propose to invest in an automated machine that can check the quality of each of the 400,000 bottles going through the production line daily.2. Believe that the vendor will adhere to all quality
Apple developed its reputation and tremendous success (becoming the first trillion-dollar company) based on developing innovative, best-quality products. However, in recent years, Apple has been
Since the iPhone XS was released, it has been experiencing battery life problems. Which of the following would you recommend using to deal with this issue?a) x-bar and R-chartsb) c-chartc) p-chartd)
The Apple CEO spoke favorably in the interview about the new software update of iOS 11 being released to upgrade iPhones and iPads. As is common in this industry, even with rigorous testing
In January 2019, it was discovered that the Apple chip supplier, Taiwan Semiconductor Manufacturing Company (TSMC), had produced many defective chips, thus requiring a production shutdown to solve
To prevent problems from happening again, as occurred when providing updates such as with the iOS 11, which of the following steps should we begin with when applying Six Sigma to ensure we have a
CEO Tim Cook spoke briefly about the iPhone, which has been one of their popular products since it was introduced over 10 years ago. Unfortunately, the latest release of the iPhone XS has failed
Compute the Cpk measure of process capability for the following machine and interpret the findings. What value would you have obtained with the Cpmeasure?Machine data:USL = 120 LSL = 60 Process σ
The Crunchy Potato Chip Company sells chips in boxes with a net weight of 24 ounces per box (680 grams). Each box contains ten individual 2.4-ounce packets of chips. Product design specifications
What was the primary motivation for the creation of the Toyota Production System (TPS)? Explain.
Providing the workers with the ability to stop the production line if quality problems are detected is known as what?a) Kaizenb) Jidokac) Poka-yoked) Kanban
Which companies were inspirational for the creation of the Toyota Production System (TPS)? Explain why they were selected and what insights were incorporated in TPS.
What was the primary motivation for the creation of the Toyota Production System?a) Shortened production lead timesb) Achieving a high level of qualityc) Having the capability to deal with cash and
A manufacturer of thermostats uses a kanban system to control the flow of materials. The packaging center processes 15 thermostats an hour and receives completed thermostats every 20 minutes.
1. What should David have done differently? What can he do now?2. How can short-term changes to a lean production line be implemented, as described in the case?3. Suggest strategies on working with a
Which organizations were referenced in the video as having successfully applied the Toyota Production System? What benefits did they achieve?
Which of the following organizations was referenced in the video as having successfully applied the Toyota Production System?a) Motorolab) Hitachi Tool Engineeringc) GMd) Boeing
Why is respect for people important in a JIT environment?
Lean minimizes inventory and excess processing time with increased flexibility by which of the following?a) Small-lot productionb) Reduced setup timesc) Jidokad) Kaizen
Carlos Gonzales is production manager at an assembly plant that manufactures cordless telephones. The company is planning to install a pull system. The process is being planned to have a usage rate
The video refers to organizations adopting Lean. However, Internet research indicates that at least 90% of these implementations fail. Discuss some of the reasons provided to explain why this is the
Sequence correctly these three steps for implementing Lean.1. Reduce setup times.2. Reorganize the workplace3. Make quality improvementsa) 2-1-3b) 1-3-2c) 2-3-1d) 3-2-1
From which business did Ohno learn the concept of “only enough parts were produced in the first phase to replace what was used in the second, and so on”?a. Ford Motor Companyb. Boeingc. Piggly
Anna works on an assembly line where it takes her 60 minutes to produce 15 units of a product needed to fill a container. It takes her an additional 5 minutes to transport the container to Josh, who
Which of these terms is now considered precursor to barcoding?a. Kaizenb. Kanbanc. Gembad. Mura
Kelly Glebe works for a facility that manufactures a popular over-the-counter medication that are shipped in cases of 20 bottles. She fills an average of 45 cases an hour. The kanbans her facility
A pizza box manufacturer uses a kanban system to control the flow of materials. The boxes are stamped (cut to size) and inked at a rate of 1,500pizza boxes an hour. The next machine on the assembly
A production cell at Stylish Bags facility operates 8 hours per day and uses a pull method to supply purse handles to the assembly line. The purse handles are used at a rate of 200 per day. Each
Radha Gupta is production manager at an assembly plant that manufactures personal activity trackers. The company is planning to install a pull system. She plans to have a usage rate of 60 pieces per
Suppose that I plan to buy chocolate chip cookies from a bakery and bring them to the next class to sell. Each cookie costs 75 cents to purchase. I plan to sell them for a dollar each.1. Individually
Which factors are the best predictor of a person’s health and why?
Which factor is most likely the best predictor of the health of a person?a) Level of preventative healthcare actionsb) Genetic codec) Zip coded) Waist size
Describe the data that is being used by CVS Health to forecast and to plan its strategy for the future.
CVS Health partnered with UPS to deliver prescriptions to your home using a drone. Which of the forecasting methods below would you recommend using to handle the demand for such a service?a)
Lauren’s Beauty Boutique has experienced the following weekly sales:Forecast sales for week 6 using the naïve method, a simple average, and a three-period moving average.
1. How will you develop this forecasting process?2. Which methods will you use? What variables will be considered?3. Are there conditions under which the analytics models should be adjusted by your
The data analysis at CVS Health has resulted in an evolution of what the store has become and how it will be changing in the future.Describe the evolution of the store based on the changes referenced
Which type of forecasting model is the most complex to use?a) Seasonal indexesb) Trend-adjusted exponential smoothingc) Linear trend lined) Multiple regression
CVS Health partnered with UPS to deliver prescriptions to your home using a drone. Which types of forecasting method would you recommend using for planning to handle the demand for such a service and
If the data we are using in a time series analysis increases or decreases over time, which type of pattern is occurring?a) Level or horizontalb) Trendc) Seasonald) Cycle
In order to fulfill your graduation requirements for a bachelor’s degree, you must take one more course in communication. You have a choice of three courses to meet this requirement:WritingPublic
Which factor(s) have affected the types of facilities—and their locations—that this healthcare provider has opened in China?
Which factor has been most significant in affecting where this healthcare organization has chosen where to locate its facilities?a) Site considerationsb) Quality-of-life issuesc) Proximity to
What are the ways that UHF measures its capacity? How have they been adding to their growth?
Which of the following methods enables managers to choose between capacity planning alternatives for sequential planning?a) Factor ratingb) Center of gravity approachc) Transportation
Beth’s Bakery can comfortably produce 50 brownies in one day. If Beth takes some unusual measures, such as hiring her two aunts to help in the kitchen and work overtime, she can produce up to 100
In general, which method should be used for deciding where to locate facilities when the alternatives are not already selected in advance?
Which of the following procedures for evaluating location alternatives is the best choice for making a decision based on multiple characteristics of various levels of importance?a) Factor ratingb)
How would UHF use a decision tree to help make a decision about whether to build a small, medium, or large facility at a given location?
The design and effective capacities for a local paper manufacturer are 1300 and 800 pounds of paper per day, respectively. At present, the manufacturer is producing 700 pounds per day. Compute
The Steiner-Wallace Corporation has determined that it needs to expand in order to accommodate growing demand for its laptop computers. The decision has come down to either expanding now with a large
Demand has grown at Dairy May Farms, and it is considering expanding. One option is to expand by purchasing a very large farm that will be able to meet expected future demand. Another option is to
Jody of Jody’s Custom Tailoring is considering expanding her growing business. The question is whether to expand with a bigger facility than she needs or with a small facility, knowing that she
Which of the following is a possible disadvantage of a product layout?a) High unit costs of productionb) Increased movement of materialsc) Limited ability to specialize equipmentd) Inability to
1. What steps should Ms. Cook take to ensure efficient layout of her facility?2. Should she consider a drive-through pickup facility?3. What criteria should she consider in the layout of the kitchen
Discuss the differences between the “brand defining”store layout and the one shown in JCPenney about five years ago in the following
Which of the following is a potential disadvantage of a process layout?a) Difficult-to-manage complex flowsb) Higher capital costsc) Low product flexibilityd) Inability to effectively handle
Evaluate the changes being tested in the “brand defining” store that are described in more detail in the following
Which of the following layouts is suitable for the intermittent manufacturing of similar products using the same production line?a) Cellularb) Productc) Processd) Fixed position
Gator Office Systems is comparing two layouts for the design of its office building. It has interviewed managers in order to develop the from–to matrix shown in Table 10-12. The two layouts
The ABC Corporation is designing its new assembly line. The line will produce 85 units per hour. The tasks, their times, and their immediate predecessors are shown in Table 10-19.a) Which task is the
David’s Sport Supplies is a store that sells sports equipment and gear for teenagers and young adults. David’s is in the process of assigning the location of storage areas in its warehouse
Explain the reasons why the layout at JCPenney is considered a hybrid.
Which type of layout is commonly used by a retail store such as JCPenney’s?a) Processb) Productc) Hybridd) Fixed position
Which of the following procedures for evaluating location alternatives is the best choice for selecting sites based on evaluating distances to identify a new location not currently under
The following data are monthly sales of jeans at a local department store. The buyer would like to forecast sales of jeans for the next month, July.a) Forecast sales of jeans for March through June
What is your analysis of the retail store footprint in some detail based on what was presented toward the end of the video?
Which type of time series model is only good for a level pattern of data?a) Exponential smoothingb) Simple moving averagec) Naived) Weighted moving average
A manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. At the end of December, the company wishes to forecast sales for January. The
Rosa’s Italian restaurant wants to develop forecasts of daily demand for the next week. The restaurant is closed on Mondays and experiences a seasonal pattern for the other six days of the week.
Small Wonder, an amusement park, experiences seasonal attendance. It has collected two years of quarterly attendance data and made a forecast of annual attendance for the coming year. Compute the
A company uses exponential smoothing with trend to forecast monthly sales of its product, which show a trend pattern. At the end of week 5, the company wants to forecast sales for week 6. The trend
Given the following data, use exponential smoothing with α = 0.1 and α = 0.6 to generate forecasts for periods 2 through 6. Use MAD and MSE to decide which of the two models produced a better

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