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business
operations management
Operations Management In Context 2nd Edition Frank Rowbotham , Masoud Azhashemi ,Les Galloway - Solutions
The type of environment that presents the greater challenge to operations managers is characterized by low volume, high variation, high variety and high customer contact. True or false?
Operations can add value by:(a) changing the state of an input(b) transporting an input(c) storing items(e) inspections(f) all of the above.
In your own words describe the concept of control.
The systems approach to operations management emphasizes two methodologies for resolving problems and using opportunities. Name them both.
Describe the difference between a ‘production-’ and a ‘marketing-’ orientated organization.
Explain the difference between a firm which is mainly taking care of its own interests and one who is taking care of its customers’ needs and wants.
Apply the above operating system approach to the following:■ A brewery operation■ A hospital operation.
Outline actions that you may take if:■ the budget target for your product or service is not being achieved■ the quality or standard of your product or service is not adequate.
What do you think the mission statement for the following could be:■ an automobile company■ a hotel?
British Airways is the third largest airline in the world. The company’s main corporate objectives are:■ To have inspired people who are continually motivated and able to learn■ To have satisfied customers – customer choice is paramount in the service offered by the airline■ To be truly
What do you think would be the strategic objectives of a non-profit-making organization?
What do you think that the term ‘speed’ means to a:■ television manufacturer■ building society operation?
What do you believe is meant by the term ‘flexibility’ in the following operations:■ a dental surgery■ a car plant?
Differentiate between a macro and micro operating system.
List four examples of micro operations.
List three examples of macro operating systems.
Which of the following does not have internal influences on the operations function:(a) Sales(b) Finance(c) Human resource(d) Suppliers(e) Purchasing.
Which of the following does not have external influences on the operations function:(a) Competition(b) Technological innovation(c) Economic condition(d) Labour market(e) Research and development.
The personnel function is responsible for the health and safety of the staff working in the operations function. True or false.
For a firm to be successful, only its marketing function should be customer-orientated. True or false?
A marketing-led organization is a firm which gives importance to:(a) Sales figures(b) Customers’ needs(c) Product research(d) Production output(e) only (a).
Which of the following creates a perfect integration in a company:(a) Personnel(b) Operations(c) Suppliers(d) Marketing(e) Finance.
The following are the main elements of the purchasing mix except:(a) Promotion(b) Quality(c) Quantity(d) Price(e) Delivery.
List three economic related factors that can influence the ability of a firm to invest.
Differentiate between an operation’s ‘transformed resources’and ‘transforming resources’.
Which of the following are not inputs to an operation:(a) Finished products(b) Labour(c) Equipment(d) Buildings(e) Information.
Outputs from an operation are:(a) Information(b) Products(c) Services(d) all of the above(e) only (b) and (c).
State the key elements of the service concept for a service organization.
List three environmental issues that can influence activities of the operation function.
Give four benefits of developing a transformation model for an operation.
List three factors that can make an operation’s control system more effective.
Improvement decisions made by the operations function should be in line with:(a) capital available(b) skills available(c) capacity available(d) only (a)(e) strategic goals of the organization.
Differentiate between three forms of strategies in an organization.
Operations strategy can be described by one of the following:(a) deciding a firm’s long-term objectives(b) deciding the organization’s business strategy(c) deciding the firm’s functional strategy(d) deciding the firm’s marketing strategy(e) deciding the firm’s corporate strategy?
Differentiate between the ‘content’ and the ‘process’ of an operations strategy.
List five performance objectives for an operation.
An operation is dependable if it is capable of doing things quickly. True or false?
An operation is flexible if it is capable of changing what it can do in response to changes in the customer’s requirements.True or false?
An operation decides on its performance objectives based on:(a) customer needs(b) the influence of its competitors(c) the stage of its products in their life cycle(d) all of the above(e) only (a).
Differentiate between an operation’s structural and infrastructure decisions.
An operations process strategy refers to the design of its production or service delivery system. True or false?
An operation’s integration strategy is the way in which it is integrated with the firm’s internal functions. True or false?
Which of the following strategies is not related to an operation’s structural decisions:(a) facilities strategy(b) improvement strategy(c) technology strategy(d) integration strategy(e) process strategy.
Which of the following strategies is not related to the operation’s infrastructure decisions:(a) organization strategy(b) capacity strategy(c) supplier strategy(d) inventory strategy(e) planning and control strategy.
The objectives of operations design are:(a) maximizing throughput(b) minimizing cost(c) maximizing utilization(d) maximizing customer satisfaction.
Effectiveness means:(a) meeting market requirements(b) producing to specification(c) producing as cheaply as possible.
Efficiency means:(a) keeping the operation going at all costs(b) maximizing utilization(c) satisfying customers immediately(d) minimizing cost.
List four reasons why efficiency and effectiveness are important in not-for-profit organizations.
List four reasons why flexibility is required in operations design.
List four market factors which need to be taken into account in designing a process organization.
A job organization would be used when:(a) variety is high(b) volume is high(c) the task is very complex(d) the task is small scale.
A project organization would be used when:(a) variety is high(b) volume is high(c) the task is very complex(d) the task is small scale.
Which would be used when both volume and variety are medium:(a) Job(b) Batch(c) Flow(d) Group technology.
Which would be used when volume is high and variety low:(a) Job(b) Batch(c) Flow(d) Group technology.
A product layout is used for(a) Job(b) Batch(c) Flow(d) Group technology.
A process layout is used for:(a) Job(b) Batch(c) Flow(d) Group technology.
Which of these gives the lowest non-productive work content:(a) Job(b) Batch(c) Flow(d) Group technology.
List four differences between manufacturing and service operations.
Standardization is useful in service design because:(a) customers are easily confused(b) it reduces variability(c) it allows more advance preparation (d) service staff are not skilled enough.
Self-service is useful because:(a) the customer has more choice(b) it gives better quality(c) it allows capacity to vary with demand.
The front office is:(a) where senior management work(b) where the customer is served(c) where most of the staff work.
List four reasons for splitting the front office from the back shop.
List three disadvantages of maximizing the back shop content of a service.
List four factors that have an important bearing on location decisions.
List four advantages of a centralized location.
Decentralization:(a) reduces vulnerability(b) increases vulnerability(c) is better for manufacture than service operations(d) is more efficient.
List four advantages of functional decentralization.
Division of labour means:(a) separating members of the workforce(b) having different departments in different places(c) workers specializing in small elements of the task.
List the stages of a method study.
Which of the following might give rise to a method study:(a) a fall in quality(b) a fall in output(c) operator complaints(d) customer complaints(e) all the above.
Method study is best carried out by experts without considering labour or management opinion. True or false?
Name the five types of activity symbolized in process charts.
Name four types of process chart.
Name the five areas considered in analysing a flow chart.
Ergonomics is primarily concerned with:(a) ensuring the operator is comfortable(b) ensuring the task is within the operator’s capabilities.
The human resources approach is primarily concerned with:(a) ensuring the operator is happy(b) maximizing utilization of the operators(c) maximizing motivation(d) maximizing contribution(e)c) and d).
Which of the following are major objectives of layout design:(a) that the layout should be attractive(b) that it should be comfortable(c) that space should be used efficiently(d) that transport should be minimized(e) that safety should be maximized.
A from/to chart is intended to show:(a) the direction of a journey between locations(b) the total number of journeys between locations(c) the distance travelled(d) the relationship between locations.
Computer packages can optimize layout. True or false?
A relationship chart is intended to show:(a) the direction of a journey between locations(b) the total number of journeys between locations(c) the distance travelled(d) the need for proximity between locations.
Compared with labour, automation:(a) increases costs(b) reduces costs(c) increases fixed costs.
In which of the following is automation usually better than labour:(a) reliability(b) flexibility(c) consistency(d) robustness.
Which of the following is most suited to high volume manufacture:(a) dedicated flowline(b) flexible flowline(c) flexible manufacturing system(d) flexible manufacturing cell(e) computer numerical control machine tool.
Which of the following is most suited to low volume manufacture:(a) dedicated flowline(b) flexible flowline(c) flexible manufacturing system(d) flexible manufacturing cell(e) computer numerical control machine tool.
A flexible manufacturing system is best for:(a) high variety output(b) low variety output(c) medium variety output.
Name three uses for work measurement.
Name the five stages of a work measurement project.
Standard time is:(a) the time a job should take(b) the time management wants the job to take(c) the time a job will take under normal circumstances?
Name the four stages in obtaining a standard time.
Name three allowances that may be used to obtain a standard time.
Activity sampling is concerned with:(a) finding out what activities are going on(b) finding out which is the most common activity(c) finding out how time is shared between activities.
Activity sampling is:(a) more accurate than time study(b) less expensive than time study(c) requires more skill than time study.
State three levels of productivity.
Differentiate between industry and organizational productivity.
Outline three ways by which the productivity of a resource can be improved.
List three types of ‘resources’ important in the operation of a service organization.
List five types of ‘resources’ used in a manufacturing organization.
Which of the following will not result in improving operations productivity:(a) increasing working speed(b) improving working methods(c) reducing cost(d) reducing wastage(e) reducing participation.
Which of the following ratios does not express productivity:(a) results achieved to resources consumed(b) output produced to number of hours used(c) output achieved to number of people employed(d) input used divided by output produced (e) output produced to number of machines used.
Employee productivity can be improved by which of the following:(a) structure of the organization(b) goals of the organization(c) unionization of the company(d) all of the above.
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