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business
operations management

Questions and Answers of Operations Management

Develop a list of major providers of ERP systems. Visit the websites of three providers and determine which features of their system would be relevant for VMH.
Determine the approximate range of the financial investment that VMH would have if they choose to implement ERP. Describe the expected benefits for VMH.
Explain if ERP is appropriate for a service organization such as CII.
Other than financial considerations, describe what other factors the various departments at VMH should consider when determining the suitability of an ERP system.
Using the Hours Required to Accomplish Tasks chart, determine the optimal schedule for assigning each of the six nurses to the six patients in the ward.
Determine the approximate range of the financial investment that CII would need to make if they chose to implement ERP. Describe the expected benefits for CII.
Based on the ICU Nursing Requirements data develop the best schedule for nurses on the 3:00 – 11:00 p.m. shift for the next 5 weeks.
Other than financial considerations, describe what other factors the various departments at CII should consider in determining the suitability of an ERP system.
Using the Hours Required to Accomplish Tasks chart, determine the optimal schedule for assigning maintenance tasks to each of the maintenance workers. Each maintenance worker can be scheduled for up
Using the chart of the daily number of volunteers needed at the blood bank, along with the list of volunteers, illustrate how to schedule the volunteer staff.
Determine the absolute shortest length of time in which the telemedicine project can be completed if none of the activities are crashed.
Determine the shortest possible time in which the telecommunications project can be completed if no activities are crashed.
Determine the shortest length of time the project can be finished if activities on the critical path are crashed.
Determine the shortest possible time if the activities on the critical path are crashed.
Develop a list of major providers of ERP systems. Visit the websites of three different ERP providers and determine which features of their system are relevant for CII.
Calculate the additional cost resulting from crashing all the activities possible.
Explain how you can minimize the additional cost of crashing the project while completing the project in the same amount of time.
Describe any additional suggestions that you have which might reduce project completion time.
Explain how you can minimize the additional cost of crashing the project and still complete the project in the same amount of time.
Joshua Simms has recently been placed in charge of purchasing at the Med-Tech Labs, a medical testing laboratory. His job is to purchase testing equipment and supplies. Med-Tech currently has a
Discuss an example of a strategic versus tactical decision for Starbucks.
1. How should Opportunistic proceed with developing this proposal?2. What should he include in the proposal? What will be the differences for the lock manufacturing businesses and the insurance
1. What are the material inputs needed to make a backpack? Be specific. You should list at least six, maybe twelve or more, depending on the design of your backpack.2. What other MATERIAL (not
Is Starbucks a pure or quasi manufacturing or service organization? Explain your answer.
Choose the correct answer.How can Starbucks use big data analytics to effectively grow their business in China?a) Use the data to manage suppliers and meet government standards.b) Use the data to
Discuss some of the operations decisions made by Starbucks.
1. Identify the operations management decisions you need to make in order to begin operating NUcleus Analytics.2. What criteria should you include in contracting with your customers to measure how
What is Starbucks’s approach with respect to how much to pay its suppliers for coffee and why?
How did Starbucks approach China in terms of thinking regarding a global marketplace?
How can Starbucks use big data analytics to grow their business?
Select two industries, such as restaurants or retailers, to evaluate for this exercise. For each industry, choose two companies to evaluate.1. For the first industry, describe the strategy of the two
What strategic changes did Target make and what has been the result?
Which of the following actual results demonstrates the effectiveness of Target’s recent transformation?a) Stabilized sales while other retailers are shutting downb) Increase in employee wage
Last week a painter painted four houses in three days. This week she painted six houses in four days. In which week was the painter more productive?
What operational strategies is Target pursuing that align with its mission statement? (The mission statement can be referenced at https://corporate.target.com/about/purpose-history.)
Which of the four competitive priorities described in the chapter is Target most focused on?a) Costb) Qualityc) Flexibilityd) Time
1. Is this a realistic strategy from an operations viewpoint? Why or why not?2. What technological capabilities do you need from a new system to support your strategy? What criteria will you use for
Which organizations should Target’s environmental scanning focus on? Is Toys”R”Us one of the organizations that Target should include in its environmental scanning? Why or why not?
Based on the CEO’s comments, which of the following statements best describes Target?a) One of its order qualifiers is the variety of brands offered.b) One of its order qualifiers is offering a
A company that makes kitchen chairs wants to compare productivity at two of its facilities. At facility #1, five workers produced 225 chairs. At facility #2, six workers produced 263 chairs during
How do the operational infrastructure decisions related to staffing support Target’s business strategy?
Which of the following organizations is the best choice for environmental scanning?a) Walmartb) Toys”R”Usc) Amazond) Both Walmart and Amazon
Which of the four competitive priorities described in the chapter is Target most focused on? Are there any examples of how other competitive priorities are addressed?
If Target calculated sales per total employee hours, which type of measure is being used?a) Partial productivityb) Multifactor productivityc) Total productivityd) Half-measured productivity
Aztec Furnishings makes hand-crafted furniture for sale in its retail stores. The furniture maker has recently installed a new assembly process, including a new sander and polisher. With this new
What is Target working on in order to build its reputation to gain more customers and sales by addressing its constraint(s)? According to the Theory of Constraints, common constraint types in retail
Med-Tech labs is a facility that provides medical tests and evaluations for patients, ranging from analyzing blood samples to performing magnetic resonance imaging (MRI). Average price to patients is
Two nurses must each visit and attend to patients in the main hospital. The first nurse, on average, can visit 50 patients in an 8-hour day. The second nurse tends to work double shifts, and, on
A gallery owner typically sells 10 works of art per month. If she invests in a pop-up gallery for 14 days in a local mall, she expects to sell 8 works of art. Would she be more productive if she
The purpose of this exercise is to discuss the situation facing a manager and help the manager determine the product mix (quantities of each product) that maximizes profitability.A fundamental
Tech-Ed Source is a company that administers standardized certification tests in the information technology field. Those who pass obtain industry certifications that are important for advancement in
Why is designing and producing electric vehicles important?
What is the main reason that designing and producing electric vehicles is important for automobile manufacturers?a) Due to the gas shortage worldwideb) Because gas prices are too highc) Due to
See-Clear Optics is considering producing a new line of eyewear. After considering the costs of raw materials and the cost of some new equipment, the company estimates fixed costs to be $38,000 with
What has Ford been evaluating with respect to service design and why?
What has Ford’s emphasis been with respect to service design?a) Connectivityb) Mobilityc) Complete service packaged) Customized services
Which type of process is Ford utilizing for producing vehicles and why?
Which type of process is Ford utilizing for producing vehicles?a) Projectb) Linec) Continuousd) Batch
Tasty Ice Cream is a year-round take-out ice cream restaurant that is considering offering an additional product, hot chocolate. Considering the additional machine it would need plus cups and
What new service did Ford start offering and why?
What new service did Ford start offering?a) A car subscription serviceb) Cars with cloud platformsc) Dynamic shuttle serviced) On-site maintenance (mobile) service.
Besides electric vehicles, what type of vehicles has Ford been focusing on developing and why? Once you have identified the other type of vehicle, explain where it sits on the Product Life Cycle
What type of vehicles has Ford been focusing on developing?a) Autonomous, meaning cars that can drive themselvesb) Solar-powered, using the sun to power the carc) Smaller cars that can be compacted
Perfect Furniture is a manufacturer of kitchen tables and chairs. The company is currently deciding between two new methods for making kitchen tables. The first process is estimated to have a fixed
Within which category of the Product Life Cycle does a self-driving vehicle fit?a) Maturityb) Growthc) Introductiond) Decline
Kaizer Plastics produces a variety of plastic items for packaging and distribution. One item, container #145, has had a low contribution to profits. Last year, 22,000 units of container #145 were
Handy-Maid Cleaning Service is considering offering an additional line of services to include professional office cleaning. Annual fixed costs for this additional service are estimated to be $15,000.
NewApp Software Production is deciding whether to take on a new, large client, for whom additional hires will need to be made and another workspace will need to be rented. Estimates of the rents and
After viewing the video and reviewing online news articles(of your choice) about their quality in prior years, why do you think Papa John’s TQM efforts were failing prior to the changes being made?
Draw a process flow diagram of your last trip to a fast food drive-through. Identify bottlenecks. Did any activities occur in parallel?
NewApp Software Production, from Problem 12, has decided to produce a new type of app. The app can be made with the current equipment in place. However, the company is considering investing in new
Oakwood Outpatient Clinic rents a magnetic resonance imaging (MRI) machine for 80 hours a month for use on its patients. Last month the machine was used 65 hours out of the month. What was machine
NewApp Software estimates that it takes a full year for each developer to produce one app. However, after a recent process audit, it was discovered that each developer, on average, spends only 25
Supply chain management games usually take more time than a single class period can provide. With a fair amount of preparation, the Personal Heart Rate Monitors game can fit into a single (1.5 to 2
Gabriela Manufacturing must decide whether to insource or outsource a new toxic-free miracle carpet cleaner that works with its Miracle Carpet Cleaning Machine. If it decides to insource the product,
Why is the e-commerce market so important?
Which of the following is part of Walmart’s strategy regarding its supply chain?a) Acquiring e-commerce technology and expertise.b) Opening central warehouses.c) Changing how and when inventory is
How is Walmart focusing on becoming more successful in e-commerce?
What is the most significant pressure that brand manufacturers are under?a) Reducing the lead time.b) Offering a larger selection of products.c) Reducing prices.d) Producing in smaller batches.
Downhill Boards (DB), a producer of snow boards, is evaluating a new process for applying the finish to its snow boards. Durable Finish Company (DFC) has offered to apply the finish for $160,000 in
What are some major challenges for Amazon?
In ten years how will the e-commerce landscape be different?a) Prices will continue decreasing.b) Availability of products will improve.c) Speed of delivery will be shortening.d) All of the above.
How is Prime beneficial to Amazon?
What is the most significant benefit to Amazon of Prime membership?a) Improved cash flow.b) Customer loyalty.c) Increased sales.
Henri of Henri’s French Cuisine (HFC), a chain of 12 restaurants, is trying to decide if it makes sense to outsource the purchasing function. Currently, Henri employs two buyers at an annual fixed
What kind of pressure are brand manufacturers under?
Which of the following is the most significant concern of Amazon?a) Antitrustb) Breaking into the Chinese marketc) Reducing pricesd) Establishing success in the grocery market
What is the significance of Walmart’s Flipkart purchase with regards to Amazon?
A U.S.-based device manufacturer is considering outsourcing production of the specialty batteries that power its home medical devices. The fixed costs related to the battery production are $275,000
How has Walmart optimized their supply chain in the past?
The same device manufacturer was able to find a Chinese supplier that would provide the batteries for $0.40 per unit with an annual fixed cost of $315,000. Should they insource or outsource the item?
In ten years how will the e-commerce landscape be different?
A lumber mill in Virginia, Hawthorne and Sons (H&S), produces rough-cut boards and then runs the boards through a sequence of machines to create green (uncured) lumber of different dimensions.
A commercial bakery produces 150,000 cakes per month. Of these, 10,000 are partially customized in some way, for example, with the words “Happy Birthday” written across the top, with room for a
A global insurance company, Global, sells auto insurance online. The company uses its own underwriters and proprietary software algorithms to make determinations on pricing and coverage. Currently,
ZootSuit, a marketing firm, produces an average of 15,000 pieces of marketing collateral per year (i.e., flyers, web pages, presentations, logos, etc.) with a variable cost of $300 per piece. Company
A CD player has three components that all must function for the player to work. The average reliability of each component is 0.85. What is the reliability of the CD player?
Discuss the concept of benchmarking and identify which company was referenced in the video as one Papa John’s chose to benchmark.
Which company was referenced in the video as one Papa John’s chose to benchmark?a) McDonald’sb) Arby’sc) Wendy’sd) KFC
1. Is there a physical product involved? Which is dominant, the product or the service?2. How unique or how standardized is the product and/or service from the same company from one time to the

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