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operations management
Questions and Answers of
Operations Management
Joe’s Tasty Burger has determined that its production facility has a design capacity of 375 hamburgers per day. The effective capacity, however, is 275 hamburgers per day. Lately Joe has noticed
Which factor is most significant affecting the need for growth of capacity in the healthcare industry?a) Changes in government regulationsb) Demographic changesc) Increase in incomed) A reduced focus
Which factors are causing the level of growth that UHFis planning for in China?
A company has used three different methods to forecast sales for the past five months. Use MAD and MSE to evaluate the performance of the three methods.a) Which forecasting method performed best? Do
Shoeless Joe is a specialty retailer that is deciding where to locate a new facility. The annual fixed and variable costs for each possible site have been estimated as follows:If demand is expected
Jenny Chu can comfortably produce 3 specialty industrial signs in one month. Assume a 20-day work month. If Jenny brings on an apprentice from the design department of the local engineering college,
Raj Venkaraman is a specialty retailer and is deciding where to locate his new auto manufacturing plant. The annual fixed and variable costs for each possible site have been estimated as follows:If
1. From the following “from-to” matrix and the layout, calculate the load–distance score. Next, using logic, propose a better layout and calculate the load–distance score of your proposed
Describe how JCPenney is utilizing their “brand defining”store.
Which of the following best describes the layout changes being tested at the “brand defining”store of JCPenney?a) They have used sophisticated software to design the layout of the test store.b)
Fresh Foods Grocery is considering redoing its facility layout. The from–to matrix showing daily customer trips between departments is shown in Table 10-10, and their current layout is shown in
What was important to the customers in terms of store design?
Use the longest task time rule to balance the assembly line described in Table 10-21; the line can produce 50 units per hour.a) What is the cycle time?b) What is the theoretical minimum number of
Table 10-23 shows the tasks required to assemble an aluminum storm door and the length of time needed to complete each task.a) Calculate the cycle time needed to produce 320 doors in an eight-hour
Use the data from Problem 19 to rebalance the line with a cycle time of 75 seconds. How does the number of workstations change? What happens to the output and the line’s efficiency?Data from
Select a job that you have experience with, such as cashier or restaurant server. Answer the following questions for that job.1. What job did you select?2. Define and/or map the key processes for
Why are companies investing in the ability to manufacture using microgravity?
Which type of work measurement technique would we need to currently use for manufacturing in space?a) Work samplingb) Predetermined time data approachc) Elemental time data approachd) Time study
Which people and organizations are investing in microgravity manufacturing and what are they focusing on making?
Which of the following is a limitation of using predetermined time data?a) The level of skill needed to accurately determine the difficulty of a work elementb) The need to disrupt the workplace to
1. How will you go about this assignment?2. What steps will you take to arrive at a numerical estimate of cost per delivery?3. What other factors should be considered in addition to those from the
In general, what are the advantages and disadvantages of work sampling?
Tameka has decided that the BackPack Company must have very good customer service. She has asked you to develop a level aggregate plan using inventories but not back orders. All demand must be met
Richard Haslett owns three bars in Santa Cruz located on the boardwalk. In September 1995, Richard hired Kelly Warton as the business manager to take care of accounting and inventory. Her salary is
What are the steps for successfully managing inventory in retail?
Which inventory performance measure did they discuss regarding fast fashion retail?a) Inventory turnsb) Safety stock levelsc) Percentage on time in full of ordersd) Inventory backlog
Janice is in charge of scheduling the operating rooms (OR) at Community Hospital. Not all types of surgeries can be performed in the same operating room because of differing required equipment and
Zara was an example of a fast fashion retail that we should benchmark. After reading the following article, explain and analyze Zara’s approach to inventory
Which of the following is an assumption made by the economic order quantity (EOQ) model?a) Backorders are permitted.b) Quantity discounts are considered.c) Lead times can be variable.d) Demand is
Yasuko’s Art Emporium (YAE) ships art from its studio located in the Far East to its distribution center located on the West Coast of the United States. YAE can send the art either via transoceanic
1. What will you do? What do you think is the root cause of non production?2. Offer suggestions on how you can rectify this issue.3. Identify some challenges of automatically relying on this
Why is it beneficial to utilize software to manage inventory?
Although the BackPack Company has always used a level aggregate plan, Tameka is interested in evaluating chase aggregate plans also. She has asked you to calculate how many hires and fires would be
Which of the following is an advantage of using a periodic review system as opposed to a continuous review system?a) Less inventory is needed to protect again stockouts.b) It has a smaller average
Why does excess inventory occur in the retail industry and how do we address this issue?
Which method for ordering inventory should we use when the demand in the organization is lumpy?a) Economic order quantity (EOQ)b) Period-order quantityc) Lot-for-lotd) Min-max
Genuine Reproductions (GR) plans on increasing next year’s sales by 30 percent but expects to increase average inventory in dollars to $300,000.a) Calculate the expected inventory turnover for next
In general, which factors should we evaluate when deciding whether to use a continuous review system (CRS) or a periodic review system (PRS)?
Which type of inventory cost includes the interest paid on money borrowed?a) Item costb) Holding costc) Capital costd) Storage cost
Frederick’s Farm Factory (FFF) currently maintains an average inventory valued at $2,900,000. The company estimates its capital cost at 8 percent, its storage cost at 4 percent, and its risk cost
A local nursery, Greens, uses 1780 bags of plant food annually. Greens works 50 weeks per year. It costs $12 to place an order for plant food. The annual holding cost rate is $6 per bag. Lead time is
Tax Preparers, Inc. works 280 days per year. The company uses adding machine tape at a rate of six rolls per day. Usage is believed to be normally distributed with a standard deviation of three rolls
Healthy Plants Ltd. (HP) produces its premium plant food in 60-pound bags. Demand for the product is 150,000 pounds per week. HP operates 50 weeks per year and can produce 250,000 pounds per week.
If the cost of equipment is very expensive, which type of aggregate plan is the best choice (and is used by Airbus)?a) Levelb) Hybridc) Chased) More information is needed.
What did you glean from the video about how Airbus creates its aggregate plan?
Which of the following is a method used for a capacity-based aggregate plan?a) Inventoriesb) Subcontractingc) Offering price incentivesd) Backorders
Review the following article to explain what type of aggregate planning Airbus
Which plan is an input into sales and operations planning?a) Marketing planb) Strategic business planc) Aggregate pland) Master production schedule
1. Which option should Ramesh choose? Why?2. Do you see any difficulties in executing the option you chose?3. Are there any other factors Ramesh should consider, beyond what is determined in the
What is the output of aggregate planning?a) Material requirements planb) Production planc) Rough-cut capacity pland) Marketing plan
Now that you have calculated the number of workers needed each period in Problem 3, Tameka wants to see how the plan would actually work. You need to:a) Show what would happen if this plan were
What is the typical time frame for the aggregate plan?a) 0 to 6 monthsb) 6 to 18 monthsc) 0 to 2 yearsd) 2 to 5 years
Tameka Nicholas is concerned about BackPack’s corporate image and has decided against using hires and fires. Instead, she has asked you to consider a chase aggregate plan using the current
In general, briefly explain how sales and operations planning is conducted?
In general, which type of situation is a chase aggregate plan more effective?
In which type of situation is a level aggregate plan more effective in general and what are the advantages for Airbus to use this strategy?
Which of the following is a disadvantage of using standard elemental times?a) More time studies are needed.b) Further disruption happens in the workplace.c) New process development may be
In general, what factors should be considered when designing worker compensation?
In which method of work measurement do we need to split the job into basic elements, measure distances involved, and rate the difficulty?a) Work samplingb) Predetermined time data approachc)
Which type of work measurement technique would we need to currently use for manufacturing in space and why?
Which of the following enables a worker to more effectively see the big picture?a) Work samplingb) Job enrichmentc) Job enlargementd) Job rotation
The Arkade Company has decided to use a 12 percent allowance factor based on job time. Calculate the standard time for each work element and for the total job.
Students in an operations management class have been assigned eight similar computer homework problems. Alexis needed 30 minutes to complete the first problem. Assuming a 75 percent learning curve,
The Arkade Company is considering switching to a 12 percent allowance based on time worked. Calculate the new standard time for each work element and for the total job.
Tameka Nicholas believes there must be a better aggregate plan. She has suggested a hybrid plan, using a permanent workforce of 195 employees and subcontracting as needed. Once again, Tameka has
Tameka wants you to consider a hybrid aggregate plan, using up to the maximum overtime per employee for any period where demand cannot be satisfied with the current regular-time production and the
What are the benefits of companies utilizing ERP software in the cloud?
Which of the following accurately describes capacity requirements planning (CRP)?a) It uses data from the master production schedule (MPS).b) Only critical work centers are evaluated.c) Only the
What actions has SAP taken to protect data security and privacy?
Which of the following is an output of material requirements planning (MRP)?a) Inventory recordsb) Schedule of replenishment ordersc) Bill of material filed) Master production schedule
1. Should Gabriela be worried about what she sees in the MRP system? Why?2. Offer suggestions on how to address any problems identified.3. Should Gabriela consider handling some situations by
Which companies are the largest ERP providers? Which companies are partnering in the cloud with SAP?
Which of the following consists of the three processes of production planning, master production scheduling and capacity requirements planning?a) Enterprise resource planning (ERP)b) Material
Using the given information, calculate the gross requirements for each of the components when the company plans to build 80 of its Q Models if you have these inventories: 80 units of component T and
In general, describe the factors which can cause problems for successful usage of MRP?
Compare and contrast the lot sizing rules of lot-for-lot (L4L), fixed-order quantity (FOQ), and period-order quantity (POQ).
What is the most critical factor for a successful enterprise resource planning (ERP) implementation?a) Insufficient trainingb) Lack of fundingc) Lack of testingd) Leadership and top management
Cathy’s Coney Islands has just purchased new equipment. Cathy believes the improved efficiency will reduce the number of people needed Monday through Friday down to five. She does not believe she
Cathy’s Coney Islands operates seven days per week. Demand is relatively constant during the week and tails off on the weekend. She estimates that she needs six employees Monday through Friday, and
Which priority rule for scheduling minimizes mean job lateness?a) First come, first served (FCFSb)b) Earliest due date (EDD)c) Shortest processing time (SPT)d) Slack per remaining operations
Compare and contrast the optimized production technology (OPT) (also known as the Theory of Constraints [TOC]) scheduling process with the typical approach of other priority rules.
Which of the following accurately describes one of the concepts of the scheduling approach of optimized production technology (OPT), which is also known as the Theory of Constraints (TOC)?a) Focus on
Compare and contrast the priority scheduling rules of shortest processing time (SPT) and first come, first served (FCFS).Which would be more appropriate for Verizon to utilize?
Which applies when using the critical ratio (CR) to schedule work?a) A CR of more than 1.0 means that the job has some slack.b) A job with a CR of 1.0 should be given highest priority.c) A job with a
Why is scheduling in service environments (like Verizon) more difficult and how can we effectively manage it?
1. In what sequence should these deliveries be made so that all constraints are met?2. What other scheduling criteria should Ms. Carver consider that are not included in the sequencing algorithm?
Which priority rule for scheduling achieves lower work-in-process inventory?a) First come, first served (FCFS)b) Earliest due date (EDD)c) Shortest processing time (SPT)d) Slack per remaining
Describe the scheduling software offered and used by Verizon after reading this
Which performance measure is the best indicator of efficiency?a) Mean job flow timeb) Average number of jobs in the systemc) Percentage on time in full of ordersd) Level of work-in-process inventory
Using the given information and the beginning inventories from Problem 4, calculate the minimum replenishment time for the 80 Q Models.Data from Problem 4Using the given information, calculate the
How did Verizon schedule the rollout of its 5G service?
Which lot sizing rule minimizes inventory levels?a) Economic order quantity (EOQ)b) Lot-for-lotc) Period-order quantityd) Fixed-order quantity
Operations processes are at the heart of Crayola, the Easton, Pennsylvania, maker of crayons, markers, and paints loved by children of all ages around the world. Since 1903, the company has been
This Active Model is available online. It allows you to evaluate the important elements of labor productivity.Microsoft® Windows® and Microsoft Office® are registered trademarks of the Microsoft
Cleveland Clinic is one of the nation's most respected research and academic hospitals, garnering top ratings annually in U.S. News and Word Reports rankings of healthcare providers for more than two
Chad's Creative Concepts designs and manufactures wood furniture. Founded by Chad Thomas on the banks of Lake Erie in Sandusky, Ohio, the company began by producing custom-made wooden furniture for
1. What percentage of overall complaints does discourteous service account for?2. What percentage of overall complaints do the three most common complaints account for?3. How does it affect the chart
Custom Molds, Inc., manufactures custom-designed molds for plastic parts and produces custom-made plastic connectors for the electronics industry. Located in Tucson, Arizona, Custom Molds was founded
Thomas Cope, located in Bolton, England, is a manufacturer of stainless steel exhaust hoods used in industrial kitchens. The firm works 20 days a month, and each employee works an average of 8 hours
Vera Johnson and Merris Williams manufacture vanishing cream. Their packaging process has four steps:(1) Mix,(2) Fill,(3) Cap,(4) Label. They have had the reported process failures analyzed, which
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