Question: Considering the document distribution example in Section 2.1.4: What would you say are the main problems with the management of this process? Do

Considering the document distribution example in Section 2.1.4:

• What would you say are the main problems with the management of this process?

• Do you agree with Joe's approach for arriving at a better managed process?

• Is there anything you would do differently?

• Do you see any potential for radical redesign of the entire process? What do you suggest?

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