Question: Considering the document distribution example in Section 2.1.4, What would you say are the main problems with the management of this process? Do

Considering the document distribution example in Section 2.1.4,

• What would you say are the main problems with the management of this process?

• Do you agree with Joe’s approach for arriving at a better managed process?

• Is there anything you would do differently?

• Do you see any potential for radical redesign of the entire process? What do you suggest?

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