New Semester Started Get 50% OFF Study Help! --h --m --s Claim Now

Question Answers

Textbooks

Find textbooks, questions and answers

Oops, something went wrong!

Change your search query and then try again

Result Not Found

Books FREE
Study Help
Tutors
AI Study Planner NEW
Sell Books

Search
Sign In
Register

study help
business
production and operations management

Service Operations Management Improving Service Delivery 4th Edition Robert Johnston, Graham Clark, Michael Shulver - Solutions

13. What are dummy activities? Why are they used in activity-onarrow(AOA) project networks?
14. What are the three time estimates used with PERT?
15. Would a project manager ever consider crashing a noncritical activity in a project network? Explain convincingly.
16. How is the variance of the total project computed in PERT?
19. Compare and contrast the Project Evaluation and Review Technique (PERT) with the Critical Path Method (CPM).
20. What is the difference between the waterfall approach and agile project management?
In addition to the Microsoft Project software illustrated earlier, both Excel OM and POM for Windows are available to readers of this text as project management tools in MyLab Operations Management.X USING EXCEL OM Excel OM has a Project Scheduling module. Program 3.4 uses the data from the
Construct an AON network based on the following: ACTIVITY A B IMMEDIATE PREDECESSOR(S) E A, B C UD
Referring to Solved Problem 3.4, now Jim Gilbert would like to determine the critical path for the entire wing assembly project as well as the expected completion time for the total project. In addition, he would like to determine the earliest and latest start and finish times for all activities
3.1 The work breakdown structure (WBS) for building a house (levels 1 and 2) is shown below:a) Add two level-3 activities to each of the level-2 activities to provide more detail to the WBS.b) Select one of your level-3 activities and add two level-4 activities below it. Level 1 House Level 2 Site
• • 3.2 You are the project manager for a project in which you are going to organize a conference. Develop a work breakdown structure (WBS) in the form of a hierarchical framework, similar to the one in Figure 3.3, based on the partial list shown in the table with all major deliverables,
•• 3.9 Task time estimates for the modification of an assembly line at Jim Goodale’s Carbondale, Illinois, factory are as follows:a) Draw the project network using AON.b) Identify the critical path.c) What is the expected project completion time?d) Draw a Gantt chart for the project. ACTIVITY
• 3.12 The activities needed to build a prototype laser scanning machine at Dave Fletcher Corp. are listed in the following table. Construct an AON network for these activities IMMEDIATE IMMEDIATE ACTIVITY PREDECESSOR(S) ACTIVITY PREDECESSOR(S) A E B B F B C A G C, E D A H D, F
3.15 Dave Fletcher (see Problem 3.12) was able to determine the activity times for constructing his laser scanning machine.Fletcher would like to determine ES, EF, LS, LF, and slack for each activity. The total project completion time and the critical path should also be determined. Here are the
• • • 3.20 The estimated times and immediate predecessors for the activities in a project at George Kyparis’s retinal scanning company are given in the following table. Assume that the activity times are independenta) Calculate the expected time and variance for each activity.b) What is the
• • • 3.22 Four Squares Productions, a firm hired to coordinate the release of the movie Pirates of the Caribbean: Dead Men Tell No Tales (starring Johnny Depp), identified 16 activities to be completed before the release of the filma) How many weeks in advance of the film release should Four
3.29 What is the minimum cost of crashing the following project that Roger Solano manages at Slippery Rock University by 4 days? NORMAL CRASH TIME ACTIVITY (DAYS) (DAYS) TIME NORMAL CRASH IMMEDIATE COST COST PREDECESSOR(S) A 6 5 $ 900 $1,000 B 8 6 300 400 - C 4 3 500 600 D 5 3 900 1,200 A E 00 8 5
• • 3.33 What is the minimum cost of crashing the following project at Sawaya Robotics by 4 days? ACTIVITY (DAYS) (DAYS) COST NORMAL CRASH TIME TIME NORMAL CRASH IMMEDIATE COST PREDECESSOR(S) Design Wiring Chip install Software Testing 60004 5 8 3 in 6 m 900 1,000 300 400 500 600 in 00 5 8 min
1. Develop the network for planning and construction of the new hospital at Arnold Palmer. The equivalent of a new kindergarten class is born every day at Orlando’s Arnold Palmer Hospital. With more than 13,000 births in a hospital that was designed for a capacity of 6,500 births a year, the
2. What is the critical path, and how long is the project expected to take? The equivalent of a new kindergarten class is born every day at Orlando’s Arnold Palmer Hospital. With more than 13,000 births in a hospital that was designed for a capacity of 6,500 births a year, the newborn intensive
3. Why is the construction of this 11-story building any more complex than construction of an equivalent office building? The equivalent of a new kindergarten class is born every day at Orlando’s Arnold Palmer Hospital. With more than 13,000 births in a hospital that was designed for a capacity
4. What percentage of the whole project duration was spent in planning that occurred prior to the proposal and reviews? Prior to the actual building construction? Why? The equivalent of a new kindergarten class is born every day at Orlando’s Arnold Palmer Hospital. With more than 13,000 births in
1. Identify the critical path and its activities for Rockfest. How long does the project take? At the Hard Rock Cafe, like many organizations, project management is a key planning tool. With Hard Rock’s constant growth in hotels and cafes, remodeling of existing cafes, scheduling for Hard Rock
2. Which activities have a slack time of 8 weeks or more? At the Hard Rock Cafe, like many organizations, project management is a key planning tool. With Hard Rock’s constant growth in hotels and cafes, remodeling of existing cafes, scheduling for Hard Rock Live concert and event venues, and
3. Identify five major challenges a project manager faces in events such as this one. At the Hard Rock Cafe, like many organizations, project management is a key planning tool. With Hard Rock’s constant growth in hotels and cafes, remodeling of existing cafes, scheduling for Hard Rock Live
4. Why is a work breakdown structure useful in a project such as this? Take the 26 activities and break them into what you think should be level-2, level-3, and level-4 tasks.At the Hard Rock Cafe, like many organizations, project management is a key planning tool. With Hard Rock’s constant
LO 3.2 Which of the following is true about AOA and AON networks?a) In AOA, arrows represent activities.b) In AON, nodes represent activities.c) Activities consume time and resources.d) Nodes are also called events in AOA.e) All of the above.
LO 3.3 Slack time equals:a) ES + t.b) LS − ES.c) zero.d) EF − ES.
LO 3.4 The critical path of a network is the:a) shortest-time path through the network.b) path with the fewest activities.c) path with the most activities.d) longest-time path through the network.
Define operations management
Identify the 10 strategic decisions of operations management
Identify career opportunities in operations management
Explain the distinction between goods and services
Collins Title Insurance Ltd. wants to evaluate its labor and multifactor productivity with a new computerized title-search system. The company has a staff of four, each working 8 hours per day (for a payroll cost of $640/day) and overhead expenses of $400 per day. Collins processes and closes on 8
1. Why should one study operations management?
5. Figure 1.1 outlines the operations, finance/accounting, and marketing functions of three organizations. Prepare a chart similar to Figure 1.1 outlining the same functions for one of the following:a. a newspaperb. a drugstorec. a college libraryd. a summer campe. a small costume-jewelry factory
6. Answer Question 5 for some other organization, perhaps an organization where you have worked.
7. What are the three basic functions of a firm?
11. What are the measurement problems that occur when one attempts to measure productivity?
13. What are the five reasons productivity is difficult to improve in the service sector?
Art Binley has decided to look at his productivity from a multifactor(total factor productivity) perspective (refer to Solved Problem 1.1). To do so, he has determined his labor, capital, energy, and material usage and decided to use dollars as the common denominator. His total labor-hours are now
• • 1.6 George Kyparisis (using data from Problem 1.5)determines his costs to be as follows:◆ Labor: $10 per hour◆ Resin: $5 per pound◆ Capital expense: 1% per month of investment◆ Energy: $0.50 per BTU Show the percent change in productivity for 1 month last year versus 1 month this
1.8 Lillian Fok is president of Lakefront Manufacturing, a producer of bicycle tires. Fok makes 1,000 tires per day with the following resources:a) What is the labor productivity per labor-hour for these tires at Lakefront Manufacturing?b) What is the multifactor productivity for these tires at
• • 1.15 A furniture manufacturing company working on a 40-hour week makes 100 chairs. The sales price is €70 each, and the company has the following costs:◆ Direct materials: €700◆ Direct labor: €300◆ Overhead: €500a) Calculate the productivity of the company.b) What will be the
• • • 1.17 As part of a study for the Department of Labor Statistics, you are assigned the task of evaluating the improvement in productivity of small businesses. Data for one of the small businesses you are to evaluate are shown at right. The data are the monthly average of last year and the
1. Aldi and similar stores offer different customer experience. Do you think a similar business model could work in other industries?According to a recent study by Nielsen,* consumers used to prefer stock-up visits, but 46% of them view shopping as a chore.The one-stop shopping experience that had
2. What are the sacrifices customers have to make in order to have access to this shopping experience?According to a recent study by Nielsen,* consumers used to prefer stock-up visits, but 46% of them view shopping as a chore.The one-stop shopping experience that had taken most of the world by
1. From your knowledge of production processes and from the case and the video, identify how each of the 10 decisions of OM is applied at Frito-Lay. Frito-Lay, the massive Dallas-based subsidiary of PepsiCo, has 55 plants and 55,000 employees in North America. Seven of Frito-Lay’s 41 brands
2. How would you determine the productivity of the production process at Frito-Lay? Frito-Lay, the massive Dallas-based subsidiary of PepsiCo, has 55 plants and 55,000 employees in North America. Seven of Frito-Lay’s 41 brands exceed $1 billion in sales: Fritos, Lay’s, Cheetos, Ruffles,
3. How are the 10 decisions of OM different when applied by the operations manager of a production process such as Frito-Lay versus a service organization such as Hard Rock Cafe? (See the Hard Rock Cafe video case below.) Frito-Lay, the massive Dallas-based subsidiary of PepsiCo, has 55 plants and
1. From your knowledge of restaurants, from the video, from the Global Company Profile that opens this chapter, and from the case itself, identify how each of the 10 OM strategy decisions is applied at Hard Rock Cafe. In its 48 years of existence, Hard Rock has grown from a modest London pub to a
2. How would you determine the productivity of the kitchen staff and waitstaff at Hard Rock? In its 48 years of existence, Hard Rock has grown from a modest London pub to a global power managing 163 restaurants, 23 hotels/casinos, and live music venues. This puts Hard Rock firmly in the service
3. How are the 10 OM strategy decisions different when applied to the operations manager of a service operation such as Hard Rock versus an automobile company such as Ford Motor Company? In its 48 years of existence, Hard Rock has grown from a modest London pub to a global power managing 163
1. Describe how the 10 OM decisions are implemented at Celebrity Cruises, Inc. On any given day, Celebrity Cruises, Inc. has tens of thousands of passengers at sea on more than a dozen spectacular ships, spanning 7 continents and 75 countries. With this level of capital investment along with the
2. Identify how the 10 OM decisions at Celebrity Cruises differ from those decisions at a manufacturing firm. On any given day, Celebrity Cruises, Inc. has tens of thousands of passengers at sea on more than a dozen spectacular ships, spanning 7 continents and 75 countries. With this level of
3. Identify how the 10 OM decisions at Celebrity Cruises differ from those decisions at a retail store. On any given day, Celebrity Cruises, Inc. has tens of thousands of passengers at sea on more than a dozen spectacular ships, spanning 7 continents and 75 countries. With this level of capital
4. How are hotel operations on a ship different from those at a land-based hotel? On any given day, Celebrity Cruises, Inc. has tens of thousands of passengers at sea on more than a dozen spectacular ships, spanning 7 continents and 75 countries. With this level of capital investment along with the
LO 1.2 A strategy that is not one of the 10 strategic operations management decisions is:a) maintenance.b) human resources, job design and work measurement.c) location strategies.d) design of goods and services.e) advertising strategies.
LO 1.3 Operations management jobs comprise approximately ____%of all jobs.
LO 1.4 Services often:a) are tangible.b) are standardized.c) are knowledge based.d) are low in customer interaction.e) have consistent product definition.
LO 1.5 Productivity:a) can use many factors as the numerator.b) is the same thing as production.c) increases at about 0.5% per year.d) is dependent upon labor, management, and capital.e) is the same thing as effectiveness.
LO 1.6 Single-factor productivity:a) remains constant.b) is never constant.c) usually uses labor as a factor.d) seldom uses labor as a factor.e) uses management as a factor.
LO 1.7 Multifactor productivity:a) remains constant.b) is never constant.c) usually uses substitutes as common variables for the factors of production.d) seldom uses labor as a factor.e) always uses management as a factor.
Define mission and strategy
LO 2.2 Identify and explain three strategic approaches to competitive advantage
LO 2.5 Identify and explain four global operations strategy options
National Architects, Inc., a San Francisco–based designer of high-rise office buildings, has decided to outsource its information technology (IT) function. Three outsourcing providers are being actively considered:one in the U.S., one in India, and one in Israel.APPROACH c National’s
2. List six reasons to internationalize operations.
9. How does an OM strategy change during a product’s life cycle?
12. How must an operations strategy integrate with marketing and accounting?
13. How would you summarize outsourcing trends?
14. Can the operations function on its own provide competitive advantage?
15. Explain, citing appropriate examples, how flexibility saves time and stimulates response.
16. How should a company select an outsourcing provider?
17. What are some of the possible consequences of poor outsourcing?
Program 2.1 illustrates how to build an Excel spreadsheet for the data in Example 1. In this example the factor rating method is used to compare National Architects’ three potential outsourcing providers.This program provides the data inputs for seven important factors, including their weights
• • 2.1 Match the product with the proper parent company and country in the table below: PRODUCT Arrow Shirts Braun Household Appliances Volvo Autos Firestone Tires Godiva Chocolate Hagen-Dazs Ice Cream (USA) Jaguar Autos GE Appliances Lamborghini Autos Goodrich Tires Alpo Pet Foods PARENT
• 2.4 The text provides three primary strategic approaches(differentiation, cost, and response) for achieving competitive advantage. Provide an example of each not given in the text.Support your choices. (Hint: Note the examples provided in the text.)
• • 2.8 Claudia Pragram Technologies, Inc., has narrowed its choice of outsourcing provider to two firms located in different countries. Pragram wants to decide which one of the two countries is the better choice, based on risk-avoidance criteria. She has polled her executives and established
• • 2.9 Ranga Ramasesh is the operations manager for a firm that is trying to decide which one of four countries it should research for possible outsourcing providers. The first step is to select a country based on cultural risk factors, which are critical to eventual business success with the
2.13 When is the application of a multidomestic strategy most appropriate? What kind of industries can this be applied to?
1. State Regal Marine’s mission in your own words. Regal Marine, one of the U.S.’s 10 largest power-boat manufacturers, achieves its mission—providing luxury performance boats to customers worldwide—using the strategy of differentiation.It differentiates its products through constant
2. Identify the strengths, weaknesses, opportunities, and threats that are relevant to the strategy of Regal Marine. Regal Marine, one of the U.S.’s 10 largest power-boat manufacturers, achieves its mission—providing luxury performance boats to customers worldwide—using the strategy of
3. How would you define Regal’s strategy? Regal Marine, one of the U.S.’s 10 largest power-boat manufacturers, achieves its mission—providing luxury performance boats to customers worldwide—using the strategy of differentiation.It differentiates its products through constant innovation,
4. How would each of the 10 operations management decisions apply to operations decision making at Regal Marine? Regal Marine, one of the U.S.’s 10 largest power-boat manufacturers, achieves its mission—providing luxury performance boats to customers worldwide—using the strategy of
1. Identify the strategy changes that have taken place at Hard Rock Cafe since its founding in 1971. Hard Rock brings the concept of the “experience economy” to its cafe operation. The strategy incorporates a unique “experience”into its operations. This innovation is somewhat akin to mass
2. As Hard Rock Cafe has changed its strategy, how has its responses to some of the 10 decisions of OM changed? Hard Rock brings the concept of the “experience economy” to its cafe operation. The strategy incorporates a unique “experience”into its operations. This innovation is somewhat
3. Where does Hard Rock fit in the four international operations strategies outlined in Figure 2.9? Explain your answer Hard Rock brings the concept of the “experience economy” to its cafe operation. The strategy incorporates a unique “experience”into its operations. This innovation is
1. What are some outsourcing opportunities in a restaurant? Darden Restaurants, owner of popular brands such as Olive Garden, Bahama Breeze, and Longhorn Grill, serves more than 320 million meals annually in more than 1,500 restaurants across the U.S. and Canada. To achieve competitive advantage
2. What supply chain issues are unique to a firm sourcing from 35 countries? Darden Restaurants, owner of popular brands such as Olive Garden, Bahama Breeze, and Longhorn Grill, serves more than 320 million meals annually in more than 1,500 restaurants across the U.S. and Canada. To achieve
3. Examine how other firms or industries develop international supply chains as compared to Darden. Darden Restaurants, owner of popular brands such as Olive Garden, Bahama Breeze, and Longhorn Grill, serves more than 320 million meals annually in more than 1,500 restaurants across the U.S. and
4. Why does Darden outsource harvesting and preparation of much of its seafood? Darden Restaurants, owner of popular brands such as Olive Garden, Bahama Breeze, and Longhorn Grill, serves more than 320 million meals annually in more than 1,500 restaurants across the U.S. and Canada. To achieve
LO 2.2 The three strategic approaches to competitive advantage are ____, ____, and _____.
LO 2.3 Core competencies are those strengths in a firm that include:a) specialized skills.b) unique production methods.c) proprietary information/knowledge.d) things a company does better than others.e) all of the above.
LO 2.4 Evaluating outsourcing providers by comparing their weighted average scores involves:a) factor-rating analysis.b) cost-volume analysis.c) transportation model analysis.d) linear regression analysis.e) crossover analysis.
3 What could Tony and his team have done differently?
2 Why do you think the project is in danger?
1 Is the approach taken a ‘lean approach’ as claimed?
5 Which aspects of your service would benefi t from high levels of process control, and which would benefi t from a lighter touch?
4 Map the value stream of your major processes. Where is the waste in the process, what activities can you eliminate, and how can you reduce the total time that a ‘job’ stays in the system?

Showing 2400 - 2500 of 5227

First
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Last

Step by Step Answers

Services

Sitemap
Fun
Definitions
Become Tutor
Used Textbooks
Study Help Categories
Recent Questions
Expert Questions
Campus Wear
Sell Your Books

Company Info

Security
Copyrights
Privacy Policy
Terms & Conditions
SolutionInn Fee
Scholarship
Online Quiz
Give Feedback, Get Rewards

Get In Touch

About Us
Contact Us
Career
Jobs
FAQ
Student Discount
Campus Ambassador

Secure Payment

Download Our App

© 2026 SolutionInn. All Rights Reserved