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business
retailing management

Questions and Answers of Retailing Management

Visit a jewelry store in an enclosed mall and one in a neighborhood strip shopping center. List the pros and cons for each location. Which location is the most desirable? Why is this the case?
Go to a shopping mall. Get or draw a map of the stores. Analyze whether the stores are clustered in some logical manner. For instance, are all the high-end stores together? Is there a good mix of
At Del Frisco's Steakhouse, steaks run from about $42 to $89 whereas at Outback Steakhouse they run from about $12 to $27. What characteristics would Del Frisco's look for in a trade area for a new
The U.S. Census Bureau tracks key population characteristics, such as age, gender, disability, employment, income, language, poverty, and race. Go to the U.S. Census Bureau homepage at
Go to http://www.esri.com/what-is-gis, the home page for ESRI geographical information system, and read about GIS. Afterwards, explain how retailers can make better decisions with GIS.
Consider a big city that has invested in an urban renaissance. What components of the gentrification project attract both local residents and visiting tourists to spend time shopping, eating, and
How does the mall near you home or university combine the shopping and entertainment experience?
Staples and Office Depot/OfficeMax all have strong multichannel strategies. How do competition and the Internet affect their strategies for locating stores?
Review the research summarized at http://www.accessmagazine.org/articles/spring-2015/the-first-big-box-store-in davis/. How did Target opening a store in Davis, California, affect the town? Summarize
Retailers are locating in urban areas that have suffered decay. As a result, these areas are rejuvenating, a process known as gentrification. Some people have questioned the ethical and social
Visit a power center that contains a Target, Staples, Dick’s Sporting Goods, Home Depot, or other category specialists. What other retailers are in the same location? How is this mix of stores
Home Depot typically locates in either a power center or a freestanding site. What are the strengths of each location for this home improvement retailer?
Visit a lifestyle center. What tenants are found in this location? Describe the population characteristics around this center. How far would people drive to shop at this lifestyle center? What other
Describe the advantages and disadvantages of its current location, given its store type and target market.
Go to your favorite shopping center, and analyze the tenant mx. Do the tenants appear to complement one another? What changes would you make in the tenant mix to increase the overall performance of
Why is store location such an important decision for retailers?
Go to the web page for Faneuil Hall Marketplace at: www.faneuilhallmarketplace.com and the online site for CocoWalk at: http://www.cocowalk.net. What kinds of centers are these? List their
A friend of yours is considering buying some stock in retail companies. Your friend knows that you are taking a course in retailing and asks for your opinion about Costco. Your friend is concerned
Using the following information taken from the 2016 balance sheet and income statement for Urban Outfitters, develop a strategic profit model. (Figures are in millions of dollars.)
Blue Nile is a jewelry retailer that only uses an Internet channel for interacting with its customers. What differences would you expect in the strategic profit model and key productivity ratios for
Why do investors place more weight on comparable-store sales than growth in sales?
Macy's and Costco have targeted different customer segments. Which retailer would you expect to have a higher gross margin? Higher operating expenses as a percentage of sales? Higher operating profit
A supermarket retailer is considering the installation of self-checkout POS terminals. How would the replacement of cashiers with these self-checkouts affect the elements in the retailer’s
Buyers' performance is often measured by their gross margin percentage. Why is this figure more appropriate than the operating or net profit percentage?
What are examples of the types of objectives that entrepreneurs might have for a retail business they are launching?
What are the key productivity ratios for measuring the retailer as a whole, its merchandise management activities, and its store operation activities? Why are these ratios appropriate for one area of
Go to your favorite store and interview the manager. Determine how the retailer sets its performance objectives. Evaluate its procedures relative to the procedures presented in the text.
Go to the latest annual reports and use the financial information to update the numbers in the net profit margin management model and the asset turnover management model for Nordstrom and Walmart.
What are Neiman Marcus’s and PetSmart’s bases for sustainable competitive advantage? Are they really sustainable, or are they easily copied?
Give an example of a market penetration, a retail format development, a market expansion, and a diversification growth strategy that a store called Performance Bicycle might use.
Visit two stores that sell similar merchandise categories and cater to the same target segment(s). How are their retail formats (the elements in their retail mixes) similar? Dissimilar? On what bases
Choose a retailer and describe how it has developed a competitive strategic advantage.
Go to the websites for Walmart (www.walmartstores.com), Carrefour (http://www.carrefour.com) Royal Ahold (www.ahold.com) and Metro AG (www.metro.de) Which chain has the most pervasive global
Visit the websites for IKEA (www.ikea.com) and Starbucks (www.starbucks.com). Are the look and feel of these Internet sites consistent with the in-store experience of these retailers?
Think about the merchandise sold at Office Depot/OfficeMax and Staples, and list three to four types of merchandise that fall into extended problem solving, limited problem solving, and
Think of a recent purchase that you made and describe how economic and social environmental factors (e.g., reference group, family, and culture) influenced your buying decision. How are retailers
The Inner City Tenant is described. How should banks, restaurants, drugstores, and car dealers alter their retail mixes to meet the needs of this segment compared to the Top Rung segment?
Retailers want to segment the market on the basis of the geographic classification of customers to select the best sites for their businesses. Go to the ESRI Business Information Solutions “Explore
Describe how service retailers, such as hotels, are using Twitter to provide information and answer questions about rates, services offered, and other amenities. How is this form of communication
To better understand the segmentation classification of consumers, Strategic Business Insights has developed the VALS tool, which uses psychology to segment people according to their distinct
Go to a supermarket and watch people selecting products to put in their shopping carts. How much time do they spend selecting products? Do some people spend more time than others? Why is this the
Which of the following categories of merchandise do you think could be sold most successfully through an Internet channel: jewelry; TV sets; computer software; high-fashion apparel; pharmaceuticals;
From a customer's perspective, what are the benefits and limitations of stores? Internet? Mobile? Social? Catalogs and other nonstore channels?
Do you participate in showrooming? Why or why not?
An entrepreneur approaches you about how to sell her new writing pens to consumers. The pens have a unique benefit-they are more comfortable to use than traditional pens. The entrepreneur is
Compare and contrast the retail mixes of department stores and full-line discount stores. Use bullet points or a table to list the similarities and differences.
The same brand and style of men’s suits are sold at different prices at a department store like Macy’s and at a specialty store like Men’s Wearhouse. Why would a customer choose to buy the suit
What retailers would be considered intratype competitors for a convenience store chain such as 7-Eleven? What firms would be intertype competitors?
Go online to the websites of Whole Foods or The Container Store. In a brief paragraph, describe how this retailer is taking steps to contribute to a social or ethical cause.
What are the benefits and limitations of purchasing a home entertainment system directly from a number of component manufacturers rather than from a retailer?
Choose one of the top 20 retailers (Exhibit 1-4). Go to the company’s website and find out how the company started and how it has changed over time.
What is your favorite retailer? Why do you like this retailer? What would a competitive retailer have to do to get your patronage?
Go to the home pages of Macy’s, Target, Walmart, Toys ‘R’ Us, and the National Retail Federation Retail Careers Center (www.nrf.com/RetailCareers) to find information about retail careers with
How do retailers add value to the products bought by consumers?
Data on U.S. retail sales are available at the U.S. Bureau of the Census Internet site at: www.census.gov/retail/index.html. Under the heading "Monthly Retail Trade Report" there is a file titled
Access the websites of Home Depot and Macy’s using your mobile phone and computer. What are the differences in the ease of navigation when looking at the presentation of merchandising using the two
What aspects of omnichannel retailing would benefit you as a consumer?
Pick a merchandise category like microwave ovens, power drills, digital cameras, blenders, or coffeemakers. Compare a retailer’s offering in its local store and its Internet site. What are the
What are the differences between a multichannel, cross-channel, and omnichannel retailer? Provide an example of each.
Assume that you are getting married and planning your wedding. Compare and contrast the usefulness of www.theknot.com and www.mywedding.com for planning your wedding. What features of the sites do
Why are store-based retailers aggressively pursuing sales through Internet channels?
Go to the websites of J. Crew (www.jcrew.com), JCPenney (www.jcpenney.com), and American Eagle Outfitters (www.ae.com) and shop for a pair of khaki pants. Evaluate your shopping experience at each
There are services and products involved when buying or renting a car, and in both cases, the customer drives away in a car. But buying a car focuses more on the product, whereas renting involves the
Best Buy is a category specialist with more than 1,400 store locations. It sells appliances (refrigerators, washers and dryers, small household appliances) and electronics (televisions, computers,
Why are retailers in the limited-assortment supermarket and extreme-value discount store sectors growing so rapidly? From which retailers are they getting these additional sales?
Go to Entrepreneur franchise zone web page at http://www.entrepreneur.com/franchise500 and view the top 500 franchises for the past year. How many of these retailers in the top 10 have you patronized
Why is Walmart, the largest retailer in the world, facing slower growth than in the past? What can it do to accelerate its growth?
Three large associations of retailers are the National Retail Federation (www.nrf.com), the Food Marketing Institute (www.fmi.org), and the National Association of Convenience and Petroleum Stores
Data on U.S. retail sales are available at the U.S. Bureau of the Census Internet site at www.census.gov/retail. Look at the unadjusted Retail and Food services monthly sales by NAICS (found in the
Describe how the supermarket where you shop is implementing organic, locally grown, ethnic, and private-label merchandise. If any of these categories of merchandise are missing, explain whether you
What sorts of competitive pressures are confronting traditional grocery stores? What options do these stores have to ease these pressures?
Keep a diary for two weeks of where you shop, what you buy, and how much you spend. Get your parents to do the same thing. Tabulate your results by type of retailer. Are your shopping habits
Go to an athletic footwear specialty store such as Foot Locker, a department store, and a discount store. Analyze their variety and assortment of athletic footwear by creating a table similar to that

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