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skills management
Developing Management Skills 9th Edition David Whetten, Kim Cameron - Solutions
Based on the behavioral guidelines for the collaborative approach, how could Dan have managed this conflict more effectively?AppendixLO1
What approaches to conflict management are used by the actors in this situation?How effective was each?AppendixLO1
What are the sources of conflict in this case?AppendixLO1
Looking back on your whole skill practice and application experience, what have you learned? What has been surprising? In what ways might this experience help you in the long term?AppendixLO1
How can you improve? What modifications can you make next time? What will you do differently in a similar situation in the future?AppendixLO1
After you have completed your implementation, record the results. What happened?How successful were you? What was the effect on others?AppendixLO1
What are the indicators of successful performance? How will you know you have been effective? What will indicate you have performed competently?AppendixLO1
Identify the specific behaviors you will engage in to apply this skill. Operationalize your skill performance.AppendixLO1
Now identify the setting or the situation in which you will apply this skill.Establish a plan for performance by actually writing down a description of the situation.Who else will be involved? When will you do it? Where will it be done?Circumstances:Who else?When?Where?AppendixLO1
Write down the two or three aspects of this skill that are most important to you.These may be areas of weakness, areas you most want to improve, or areas that are most salient to a problem you face right now. Identify the specific aspects of this skill that you want to apply.AppendixLO1
Using the six-step model for creating a motivational work environment (see Table 6.2), design a specific plan for managing a new relationship (e.g., a new subordinate) or a new phase in an old relationship (e.g., friend, family member, or subordinate about to begin work on a new project). Write
Identify four or five situations in which you are typically provoked to exhibit punishing behavior. These might involve friends, family members, or work associates.Examine these situations and identify one in which punishment (discipline) is not working. Using the guidelines for reprimanding,
Focus on some aspect of your own work in which you feel performance is below your (or others’) expectations. Using the Work Performance Assessment survey(Skill Assessment), identify the specific obstacles to improved performance. Then formulate a plan for overcoming these obstacles, including
Identify a situation in which you have some responsibility for another person whose performance is significantly below your expectation. Using the Work Performance Assessment Survey included in the Skill Practice section, collect information on the individual’s perceptions of the situation. Using
What are the high-priority action items you would include in a consulting report to Steve Morgan, president of EL? Focus on specific actions that he could initiate that would better use the abilities of the staff and foster a more motivating work environment.AppendixLO1
Using the behavioral guidelines and Figure 6.5 as diagnostic aids, what are the strengths and weaknesses of Electro Logic (EL) from a motivational perspective?AppendixLO1
What specific techniques were used to bring about the destruction of selfawareness among the prisoners?AppendixLO1
What processes could be used to create the reverse process, that is, to strengthen of the self-concept?AppendixLO1
Assume you are charged with the orientation of a cohort of new managers in your organization. How would you help them understand their own strengths and inclinations, and how they could best contribute to the firm?AppendixLO1
What mechanisms could the prisoners of war have used to resist a change in their self-concepts?AppendixLO1
What could be done to reform or rebuild the self-awareness of these prisoners?What can be done to help individuals without self-awareness improve that skill?AppendixLO1
If you were one of the students in the class:a. Would you tell the instructor about the programming error before the end of the term?b. Report the names of the other students you knew who cheated?c. Admit that you cheated?AppendixLO1
If you were the instructor for the course, which of the following would you do?a. Flunk the 77 students who did not complete 40 questions.b. Require the 77 students to retake the exam, but let them graduate.c. Require all 139 students to retake the course since no student reported the problem, a
What is your rationale for the decisions you made in questions 1 and 2 above?Discuss your rationale with your colleagues.AppendixLO1
What level of values maturity is displayed by each alternative? What ethical principles are demonstrated?AppendixLO1
Why did you make the choices you did in each case? Justify each answer.AppendixLO1
What principles or basic values for decision making did you use in each case?AppendixLO1
What additional information would you need in order to be certain about your choices?AppendixLO1
What circumstances might arise to make you change your mind about your decision?Could there be a different answer to each case in a different circumstance?AppendixLO1
What do your answers tell you about your own emotional intelligence, values, cognitive style, attitude toward change, and core self-evaluation?AppendixLO1
Rank these individuals from highest to lowest in terms of:❏ Emotional intelligence❏ Values maturity❏ Tolerance of ambiguity❏ Core self-evaluation Justify your evaluations in a discussion with your colleagues and compare your scores.AppendixLO1
What is your prediction about the dominant cognitive styles of each of these individuals? What data do you use as evidence?AppendixLO1
If you were assigned to hire a senior manager for your organization and this was your candidate pool, what questions would you ask to identify:❏ Cognitive styles❏ Values orientations❏ Orientation toward change❏ Core self-evaluation Which one of these people would you hire if you wanted a
Assume each of these individuals were members of your team. What would be the greatest strengths and weaknesses of your team? What kinds of attributes would you want to add to your team to ensure that it was optimally heterogeneous?AppendixLO1
Keep a journal for at least the remainder of this course. Record significant discoveries, insights, learnings, and personal recollections—not daily activities. Write in your journal at least twice a week. Give yourself some feedback.AppendixLO1
Ask someone you know well to complete the assessment instruments wherein that person rates you on each item. Compare your own scores and those of this other person. Discuss differences, strengths, and areas of confusion. The goal is to help you increase your self-awareness by getting a picture of
Write down the comprehensive, consistent, and universal principles that guide your behavior under all circumstances. What core principles will you rarely violate?Share the list with someone with whom you have a close relationship.AppendixLO1
After completing the personal assessment instruments and discussing their implications with someone else, write an essay responding to the following four questions:(1) Who am I? (2) What are my main strengths and weaknesses? (3) What do I want to achieve in my life? (4) What legacy do I want to
Spend an evening with a close friend or relative discussing your emotional intelligence, values, cognitive style, attitude toward change, and core self-evaluation.You may want to have that person complete the instruments, giving his or her impressions of you, so you can compare and contrast your
Teach someone else the value of self-awareness in managerial success and explain the relevance of emotional intelligence, values maturity, cognitive style, attitudes toward change, and core self-evaluation. Describe the experience in your journal.AppendixLO1
Hasn’t Mr. Thompson been good enough for such a long time to prove he isn’t a bad person? (Stage 3)AppendixLO1
Every time someone escapes punishment for a crime, doesn’t that just encourage more crime? (Stage 4)AppendixLO1
Wouldn’t we be better off without prisons and the oppression of our legal system?(Indicates antiauthoritarian attitudes.)AppendixLO1
Has Mr. Thompson really paid his debt to society? (Stage 4)AppendixLO1
Would society be failing what Mr. Thompson should fairly expect? (Stage 6)AppendixLO1
What benefits would prison be apart from society, especially for a charitable man?(Nonsense alternative, designed to identify people picking high-sounding alternatives.)AppendixLO1
How could anyone be so cruel and heartless as to send Mr. Thompson to prison? (Stage 3)AppendixLO1
Would it be fair to all the prisoners who had to serve out their full sentences if Mr. Thompson was let off? (Stage 4)AppendixLO1
Was Ms. Jones a good friend of Mr. Thompson? (Stage 3)AppendixLO1
Wouldn’t it be a citizen’s duty to report an escaped criminal, regardless of circumstances?(Stage 4)AppendixLO1
How would the will of the people and the public good best be served? (Stage 5)AppendixLO1
Would going to prison do any good for Mr. Thompson or protect anybody?AppendixLO1
Whether the woman’s family is in favor of giving her an overdose or not. (Stage 3)AppendixLO1
Is the doctor obligated by the same laws as everybody else if giving her an overdose would be the same as killing her? (Stage 4)AppendixLO1
Whether people would be much better off without society regimenting their lives and even their deaths. (Indicates antiauthoritarian attitudes.)AppendixLO1
Whether the doctor could make it appear like an accident. (Stage 2)AppendixLO1
Does the state have the right to force continued existence on those who don’t want to live? (Stage 5)AppendixLO1
What is the value of death prior to society’s perspective on personal values?(Nonsense alternative, designed to identify people picking high-sounding alternatives.)AppendixLO1
Whether the doctor has sympathy for the woman’s suffering or cares more about what society might think. (Stage 3)AppendixLO1
Is helping to end another’s life ever a responsible act of cooperation? (Stage 6)AppendixLO1
Whether only God should decide when a person’s life should end. (Stage 4)AppendixLO1
What values the doctor has set for himself in his own personal code of behavior.(Stage 5)AppendixLO1
Can society afford to let everybody end their lives when they want to? (Stage 4)AppendixLO1
Can society allow suicides or mercy killing and still protect the lives of individuals who want to live? (Stage 5)AppendixLO1
Is the principal more responsible to students or to the parents? (Stage 4)AppendixLO1
Did the principal give his word that the newspaper could be published for a long time, or did he promise to approve the newspaper one issue at a time? (Stage 4)AppendixLO1
Would the students start protesting even more if the principal stopped the newspaper? (Stage 2)AppendixLO1
When the welfare of the school is threatened, does the principal have the right to give orders to students? (Stage 4)AppendixLO1
Does the principal have the freedom of speech to say “no” in this case? (Nonsense alternative, designed to identify people picking high-sounding alternatives.)AppendixLO1
If the principal stopped the newspaper, would he be preventing full discussion of important problems? (Stage 5)AppendixLO1
Whether the principal’s order would make Rami lose faith in the principal. (Stage 3)AppendixLO1
Whether Rami was loyal to his school and patriotic to his country. (Stage 3)AppendixLO1
What effect would stopping the paper have on the students’ education in critical thinking and judgment? (Stage 5)AppendixLO1
Whether Rami was in any way violating the rights of others in publishing his own opinions. (Stage 5)AppendixLO1
Whether the principal should be influenced by some angry parents when it is the principal who knows best what is going on in the school. (Stage 4)AppendixLO1
Whether Rami was using the newspaper to stir up hatred and discontent. (Stage 3)AppendixLO1
What is effective about these strategies for coping with stress, and why did they work?AppendixLO1
What troubles, challenges, or stressors do you face right now to which these prescriptions might apply?AppendixLO1
Are these prescriptions effective coping strategies or merely escapes?AppendixLO1
What other prescriptions could the author take besides the four mentioned here?Generate your own list based on your own experiences with stress.AppendixLO1
What principles of time and stress management are violated in this case?AppendixLO1
What are the organizational problems in the case?AppendixLO1
Which of Chet’s personal characteristics inhibit his effective management of time?AppendixLO1
If you were hired as a consultant to Chet, what would you advise him?AppendixLO1
Do a systematic analysis of the stressors you face in your job, family, school, and social life. List the types of stressors you face, and identify strategies to eliminate or sharply reduce them. Record this analysis in your journal.AppendixLO1
Find someone you know well who is experiencing a great deal of stress. Teach him or her how to manage that stress better by applying the concepts, principles, techniques, and exercises in this chapter. Describe what you taught and record the results in your journal.AppendixLO1
Implement at least three of the time management techniques suggested in the Time Management Survey or elsewhere that you are not currently using but think you might find helpful. In your time log, keep track of the amount of time these techniques save you over a one-month period. Be sure to use
With a coworker or colleague, identify ways in which your work at school, job, or home can be redesigned to reduce stress and increase productivity. Use the hints provided in the chapter to guide your redesign.AppendixLO1
Write a personal principles statement. Specify precisely your core principles;those things you consider to be central to your life and your sense of self-worth;and the legacy you want to leave. Identify at least one thing that you want to accomplish in your life that you would like to be known for.
Establish a SMART, short-term goal or plan that you wish to accomplish this year.Make it compatible with the top priorities in your life. Specify the behavioral action steps, the reporting and accounting mechanisms, and the criteria of success and rewards. Share this plan with others you know so
Identify at least one or two contribution goals that are equally important to your achievement goals. Make sure they are meaningful, and use the goal setting framework to actually make progress.AppendixLO1
Pick at least one relaxation technique. Learn it and practice it on a regular basis.Record your progress in your journal.AppendixLO1
Start keeping a gratitude journal.AppendixLO1
Identify the profound purpose or meaningfulness associated with your work or your major activities in life. That is, identify your calling.AppendixLO1
Write down the two or three aspects of this skill that are most important to you.These may be areas of weakness, areas you most want to improve, or areas that are most salient to a problem you face right now. Identify the specific aspects of this skill that you want to apply.AppendixLO1
Now identify the setting or the situation in which you will apply this skill.Establish a plan for performance by actually writing down a description of the situation. Who else will be involved? When will you do it? Where will it be done?Circumstances:Who else?When?Where?AppendixLO1
Identify the specific behaviors in which you will engage to apply this skill.Operationalize your skill performance.AppendixLO1
What are the indicators of successful performance? How will you know you have been effective? What will indicate you have performed competently?AppendixLO1
After you have completed your implementation, record the results. What happened?How successful were you? What was the effect on others?AppendixLO1
How can you improve? What modifications can you make next time? What will you do differently in a similar situation in the future?AppendixLO1
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