Strategic Management Of E-Business 2nd Edition Stephen Chen - Solutions

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You are the project manager for a research organization and have just been alerted that new legislation will affect your project and change your project scope. What should you do?A. Create a documented change request B. Proceed as planned, assuming the project will be grandfathered beyond the new
Your project is ahead of schedule. Management decides to incorporate additional quality testing into the project to improve the quality and acceptability of the project deliverable. What activity does this action exhibit?A. Scope creep B. Change control C. Quality Assurance D. Integrated Change
As a project manager, you direct the performance of all planned project activities and manage the technical and organizational resources available to and interacting with your project. Your work is performed in conjunction with whom?A. The external project sponsor B. The project management team C.
Your project team is working with a vendor to correct some programming errors found during user acceptance testing. The decision is made to work through lunch and order take-out. When the food is delivered, the vendor says the bill has been taken care of. What do you do?A. You accept and thank the
Work performance information is considered as A. A necessary process to enter a contract B. Required as part of the vendor performance evaluation C. Only needed for contracts in distress D. An output from the direct and manage project execution process
What is the main reason to make sure all procurements are closed at the end of the project?A. Materials must be returned B. Contractors need to return all excess materials C. Contracts are legally binding D. You would like to avoid any penalties
You have been assigned as the project manager for a project that takes place in a country that is not where you are from. The project leader from the other country presents a team of workers that are only from his family. What should you do?A. Reject the team leader’s recommendations and build
The difference between the Earned Value (EV) and the Planned Value (PV) is referred to as the A. Schedule variance B. Cost variance C. Estimate at completion D. Actual cost of the work performed
The main goal of having lessons learned is to A. Keeping the names of the team for prosperity B. Close all open contracts C. Record variances and the mental state behind corrective and preventive actions taken D. Record all the qualitative reasoning behind corrective and preventive actions taken in
Product verification pertains to A. All the activities that verify that the products and services delivered are in line with quality requirements B. All the activities that verify that the products and services delivered are in line with project deliverables and sponsor and client satisfaction.C.
Administrative closure is the process that A. Includes all the activities needed to validate the project products and services B. Collects user acceptance of the project product or service C. Closes all activities pertaining to a specific project or phase D. None of the above
Quality assurance A. Is the prevention of product defects B. Is an auditing function that provides feedback about the quality of output being produced C. Is the technical process that results in control charts that specify acceptability limits for conforming output D. Both A and B
What is the impact to the project if an activity is crashed by two weeks?A. The project’s schedule will be reduced by 2 weeks.B. The available slack on the noncritical paths will increase.C. A new critical path might appear after the crash.D. All of the above.
A project is A. An organized group of activities arranged to fulfill single and multiple objectives B. Related activities coordinated to accomplish a generic goal C. Beginning to end activities that are to be accomplished in a specific time frame and utilizes various resources D. An undertaking
You are the project manager of a project that just went into inclusion mode. This means that your project A. Is still running but missing is resources B. Will be closed due to lack of resources C. Has become part of the business processes D. Has been accepted by the sponsor and the client
How do you calculate the earned value (EV) for a task that has just been completed?A. Multiply the actual hours worked on the project by the budgeted labor rate.B. Multiply the budgeted hours to complete the task by the budgeted labor rate.C. Divide the actual hours required to complete the task by
The customer of your project has requested that you inflate your cost estimates by 25 percent. He tells you that his management always reduces the cost of the estimates so this is the only method to get the budget needed to complete the project. Which of the following is the best response to this
Your customer authorizes and funds a scope change that results in a major change to the schedule. The baseline schedule A. Now becomes the new schedule, including the changes, and the original baseline is disregarded B. Is still the original baseline but is annotated to reflect that a change has
You are the project manager of a project that just went into extinction. This means that your project A. Is still running but missing resources B. Will be closed due to lack of resources C. Resources are been assigned to other areas of the business D. Has ended before its stated objective
You are the project manager of a project that just went into integration mode. This means that your project A. Is still running but missing resources B. Will be closed due to lack of resources C. Is having resources assigned to other areas of the business D. Has been accepted by the sponsor and the
You are the project manager for a project and have received overall cost estimates from three vendors. One of the estimates is significantly higher than similar project work in the past. In this scenario, you should do which of the following?A. Ask the other vendors about the higher estimate from
One of your project deliverables is to perform a post-implementation review of the water treatment plant you just delivered. You have been asked to do what?A. Present all the lessons learned B. Meet with the project sponsor to discuss what could have been improved in your project C. Investigate and
You are the project manager for a building project and have just received notice that a vendor is completing a large portion of the project. You have heard a rumor that the vendor is losing many of its workers due to labor issues. With the rumored information, what should you do?A. Suspend work
While in the executing phase of a project, a functional manager informs you that he will not have sufficient resources available next month to support your project and two other projects. How should you handle this situation?A. Ask the functional manager to make the decision B. Ask the functional
Which factor has the greatest effect on the way a project manager sends and receives information?A. How others relate to the project manager B. The project manager’s level in the organization C. The size of the project D. The project manager’s salary and age
A member of the project team is sabotaging the project because of a basic disagreement with functional processes. As the project manager, what should you do?A. Fire the project team member B. Present the problem to the appropriate management C. Present the problem to the appropriate management with
You have just been assigned as the project manager for a new project. You have collected the necessary input information and delivered the project charter to the stakeholders. What should you do next?A. Develop the project scope statement B. Get the project charter signed C. Start the initial
At what point in a project do you have the highest probability that it will fail?A. The beginning of the project B. After the initial project plan is published but before work actually begins C. After the halfway point of the project is reached D. Just before the end of the project
While building your project team you decide to include a business analyst with extensive experience in implementing, using, and managing tasks with the new chosen accounting software. This individual has managed and participated in other projects that are similar and knows how to work well with
To study for the PMP exam, you decide to join a study group. At the first meeting another student offers to share some “actual, live questions” from the PMP exam. What should you do?A. Study with the real questions B. Report the study group to PMI C. Leave the study group D. Find out where the
You are a project manager working for a large utility company. You have managed many successful projects and have decided to pursue the PMP certification. After studying the processes in the Project Controlling and Monitoring Process Group, you find that the PMI processes differ a lot from the
You are responsible for developing a cost estimate to bid on a government contract. The scope was set by the government. Your supervisor says the cost estimate is too expensive and should be reduced by one-third to assure your company wins the contract. Your analysis shows that any reduction to the
You apply for a position at a company and list PMI membership on your resume. The company wants to hire a PMP. You are scheduled to take the PMP exam in a few days. At your interview, a comment is made implying that you are PMP certified. What do you do?A. Provide no clarification. Your resume
You work for a U.S.–based company hired to perform project management services in a foreign country. Other companies who have done business in this country inform you that gifts must be made to the government to obtain the necessary project approvals. What do you do?A. Offer the recommended gifts
Your spouse works for a vendor who is bidding on a project at your company. You are not affiliated with the specific project team that is evaluating bids, but you are part of the executive project management team. What do you do?A. Inform your company of the relationship B. Inform the vendor of the
A meeting with a vendor runs late and a suggestion is made that the meeting should be continued over dinner. When the bill arrives, the vendor offers to pay for your meal. How do you respond?A. You accept and thank him for the meal.B. You accept and tell him you will pay for the next meal.C. You
A vendor sends you a holiday greeting card signed by the company’s staff using digital signatures. A gift certificate for $100 at a local steakhouse and addressed to recipient is included. You know that your company has a policy against accepting compensation for personal gain. What do you do?A.
While leading a project status meeting, a functional manager disagrees with a decision you have made and makes it a point to be very vocal about it. He uses the meeting to express his doubts of your skills and even goes so far as to suggest that your race plays a part in the way you make decisions.
You are a project manager who has noticed that one of your team members is visibly agitated. The team member is upset because of pictures displayed in another team member’s cubicle. The pictures are clearly visible and do not appear objectionable to you. What should you do?A. Encourage the upset
You are a project manager working on a project that has had numerous change requests from the customer that have resulted in scope creep. The project is over schedule and over budget. The remaining scope entails preferred user requirements that do not affect the operation of the application. You
You have access to proprietary information a vendor included as part of a bid proposal. The information was marked confidential and was included to show the vendor would be issued a patent by the end of the month, which makes this company’s bid the best candidate for your company and
As the project manager recently assigned to a project in execution, you’re asked to rescope the existing project. The project sponsor believes the current scope is unattainable given the budget and scheduled end date. The project is over budget and not meeting schedule milestones. Project cost
A colleague overstates her qualifications in her application for PMP certification. PMI selected her application for audit and you have been asked to sign off on her Experience Verification Form. What do you do?A. Explain that the project occurred a few years back and you simply cannot recall the
Lessons learned are A. Best collected at the end of the project B. Collected for the historical knowledge base C. Only necessary at the end of the project D. A store of historical information E. Used to collect information about good and bad outcomes throughout the project
The primary output of the close project or phase process is A. Formalize and distribute all information pertaining to the project closing B. Lessons learned C. Release all personnel assigned to the project D. Get customer and sponsor approval E. B and D
Which of the following best describes the administer procurements process?A. Obtaining seller responses, selecting a seller, and awarding a contract B. Managing procurement relationships, monitoring contract performance, and making necessary changes C. Reviewing change requests, approving change
The most commonly used performance measure for evaluating if work is being completed as planned at any given time point in a project is which of the following?A. Cost variance (CV)B. Schedule variance (SV)C. Both A and B D. Neither A nor B
What does a SPI of 1. 6 mean?A. All resources assigned to the project cost 1.6 units.B. A scope performance index of 1.6 suggests that the project is running ahead of the schedule.C. A schedule performance index of 1.6 suggests that the project is running ahead of the schedule.D. None of the above
What can you tell of a project with a CPI of 1. 6?A. A critical path index of 1.6 means the project is falling behind.B. A central performance index of 1.6 means the project is running ahead of schedule.C. A control performance index of 1.6 means the project is using fewer resources than
Which of the following best describes the monitor and control project work process?A. Tracking, reviewing, and regulating the progress made toward fulfilling the project objectives B. Performing the work defined in the project management plan C. Reviewing change requests, approving change requests,
What is a corrective action?A. An action to correct something in the project B. An action that fixes the requisition process C. An action that brings future project events into alignment with the project plan D. B and C
Which of the following is the best description for the conduct procurements process?A. Completing each procurement B. Documenting project purchasing decisions, specifying the approach, and identifying potential sellers C. Managing procurement relationships, monitoring contract performance, and
Project communication includes which of the following tasks?A. Determining and limiting who may communicate with whom and who receives what information B. Combining the type and format of information needed with an analysis of the value of the information for communication C. Understanding how
The project manager has budgeted money to provide cash awards to team members that exceed expectations. A project team member that is motivated by the chance to earn a cash reward can most accurately be explained by which theory?A. Hierarchy of needs B. Theory X C. Achievement theory D. Expectancy
As part of the team acquisition process, the project manager hires a new employee and assigns her to the project team. According to Maslow’s hierarchy of needs, what need level is she most likely at?A. Self acquisition B. Safety and security C. Social need D. Physical need
Which of the following is a valid input to the collect requirements process?A. Project charter B. Requirements traceability matrix C. Validated deliverables D. Work performance information
Which of the following is NOT part of the “expert judgment” tool and technique for the develop the project management plan process?A. Tailor the process to meet the project needs B. Hold planning meetings to develop the risk management plan C. Determine resources and skill levels needed to
You are a project manager newly assigned to a large project for your organization. The project charter has been signed and the stakeholders have been identified. What should you do next?A. Ask appropriate team members to submit WBS input B. Initiate the scope planning process C. Start the develop
Which accounting concept refers to the value today of future cash flow?A. Present value B. Net present value (NPV)C. Opportunity cost D. Sunk cost
During your accounting software implementation project, you find that training is not progressing as quickly as the schedule requires and the users are not well-trained after the sessions are over. After investigating the cause, you find that the trainers you have retained do not have the proper
What are some of the key factors that will determine how e-business will develop in the future?
What are some scenarios for e-business development in the developing world?
What are the consequences of technology developing faster along one or other of the routes shown in Figure 10.1?
Which industries and businesses are most likely to be affected by the technologies in this chapter?
years?
How will e-business develop in the next
What are some constraints on the development of e-business?Discussion questions
What is future mapping?
What are the key elements of a scenario?
What is biometrics?
Give examples of software under development that will make e-business more userfriendly.
Give examples of some of the applications in the home that will be made possible by OSGi.
What will Internet2 provide?
Draw a relevance tree showing the key technological choices in providing intelligent, user-wearable devices, such as a wristwatch.
Give examples of the different types of growth observed in industries.
What can be done to overcome the digital divide?
Why should businesses be concerned about the digital divide?
What is your opinion about the OECD taxation proposals?
Which issues relevant to e-business should not be regulated by government?
How should business on the Internet be regulated?
Is the concept of copyright outdated given the widespread use of the Internet?
Should business model patents be allowed?
What are some social issues that are raised by the increase of e-business?Discussion questions
Explain why competition law is a particular issue for e-business.
What are some taxation problems that could arise in crossing jurisdictional boundaries?
Explain arguments for and against stronger encryption policies.
What are some technical solutions to data privacy?
Explain the justification for business model patents.
Explain how copyright infringement can arise without physically copying material from another website.
Describe the types of conflict that can arise over domain names.
Explain the difference between the various types of intellectual property and give examples of each in e-business.
Explain how digital signatures and digital certificates work.
Does implementing an Internet-based business strategy create any particular problems compared with other IT-based strategies?
Why should there be problems in integrating real and virtual operations?
What are barriers to adoption of e-business?
How does the stockmarket influence dot.corp structure?
Do incubators increase or reduce risk? For whom?
How relevant are the existing organizational forms for e-business?
Explain how the following businesses may be unbundled in the e-business environment: a software developer, a construction company, a university.Discussion questions
What is a ‘‘digital function platform’’ and how does this affect e-business?

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