New Semester
Started
Get
50% OFF
Study Help!
--h --m --s
Claim Now
Question Answers
Textbooks
Find textbooks, questions and answers
Oops, something went wrong!
Change your search query and then try again
S
Books
FREE
Study Help
Expert Questions
Accounting
General Management
Mathematics
Finance
Organizational Behaviour
Law
Physics
Operating System
Management Leadership
Sociology
Programming
Marketing
Database
Computer Network
Economics
Textbooks Solutions
Accounting
Managerial Accounting
Management Leadership
Cost Accounting
Statistics
Business Law
Corporate Finance
Finance
Economics
Auditing
Tutors
Online Tutors
Find a Tutor
Hire a Tutor
Become a Tutor
AI Tutor
AI Study Planner
NEW
Sell Books
Search
Search
Sign In
Register
study help
business
total quality management
Umiker S Management Skills For The New Health Care Supervisor 7th Edition Charles R. McConnell - Solutions
Do you believe it is better to rise to supervision from within the group or to move into the position from outside? Why?
What do you believe are the fundamental differences between a traditional “boss” and a true leader?
Why is it necessary for the first-line supervisor to be technically or professionally competent as well as a capable leader?
Why is delegation a critically important supervisory skill?
Concerning the section “Supervisors as Seen by Their Employees,”write one additional statement that you would like to hear said of you as a supervisor. Explain why you wrote this particular statement.
Why is it of particular importance for the supervisor to identify primarily with management?
As a first-line supervisor, how would you attempt to relate honestly with your immediate superior if that manager’s attitude strongly suggests that “bad news” is never welcome?
As a newly hired or recently appointed supervisor, how would you go about trying to determine what expectations you will be called on to meet?
What would you do if you found yourself in strong disagreement with a mandate your immediate superior expects you to implement through your employees?
Describe the advantages Sarah may enjoy in taking over as supervisor for this group of which she has long been a member.
What principal disadvantages might Sarah face?
Put yourself in Sarah’s position and describe the approach you would take in attempting to alter her relationships with her small group of friends.
Develop an understanding of what the various customers served by the healthcare organization and its employees need from their relationship with healthcare provider organizations.
Briefly describe the impact of managed care on the delivery of services to the customers of the organization.
Identify the essential elements of customer service.
Address techniques that can be applied in improving the personnel systems that are so important in providing and sustaining superior customer service.
Identify the elements of an effective customer satisfaction system.
Why is it necessary to concern ourselves with internal customers?
Why are employees our best customers?
How would you respond to customer demands that were clearly unreasonable?
Why do you suppose hospital patients are likely to complain most about food, cleanliness, and staff treatment rather than about the quality of care?
Do you believe managed care has made customer service more difficult? Why or why not?
How are the quality of health care and excellence in customer service related to each other?
How does present-day customer service relate to the increasing tendency toward competition among healthcare providers?
Is employee turnover ever a significant barrier to good customer service? Why or why not?
What do you believe has the greatest influence on an employee’s willingness to deliver excellent customer service?
Relative to customer service, why is it suggested that we “underpromise” and “over-deliver”?
How would you go about trying to balance the customer service needs of the section with the apparent needs of Louise, the long-time employee?
Which of the section’s customers are likely to cause Missy the most grief over Louise’s behavior? Why?
Recommend an approach for Missy to consider in addressing the problem with Louise.
Establish the benefits of planning and address the implications of the failure to plan.
Describe the types of plans used in business activity and identify and explain the key elements of planning.
Establish the role of planning in an organization’s vision and mission.
Establish the significance of goals and objectives in planning.
Define action plans and examine the elements of a typical action plan.
Define organizing and describe its place among the basic management functions.
Convey the importance of values in organizational life.
Explain the concept of authority and describe how authority is apportioned to those responsible for its application.
Define the concepts of “unity of command” and “span of control” as they apply to the role of the first-line supervisor.
Define the informal organization and describe its potential impact on organizational functioning.
Define coordinating and controlling, and describe their relationship to the other management functions.
Do you know where you want to be 5 years from now?
Is the mission clearly and definitively expressed in a single paragraph?
Is the statement expressed in language that a 10th grader can understand?
Will the mission be believable to everyone in the organization?
Why is there a need for change? What is wrong with the present service or system?
What are our strengths and weaknesses and those of our competitors?
What are the potential gains, losses, or risks of a change?
Who will be affected?
What will it cost?
What is likely to happen if no action is taken?
If we believe that planning is so important, why, knowing this, do we so often rush directly into doing without pausing to plan?
What do we stand to gain from applying planning principles to supposedly routine activities?
What are two significant reasons why a particular objective or target may not be attained as planned?
What are the principal characteristics of planning that apparently cause many to bypass it altogether?
What kinds of plans are of most concern to the working supervisor?Why?
What are the primary differences between mission and vision?
What are the three essential components of an appropriate objective?
Describe fully the relationship between planning and organizing.
As a supervisor, why is it important for you to be fully knowledgeable of the precise limits of your authority?
Explain how the controlling function does or does not relate significantly to the planning function.
Why is it necessary for an organization to have a formal code of ethics? Shouldn’t sound personal values be sufficient?
Which, if any, of the functions of planning, organizing, coordinating, and controlling are more the concerns of higher management than of the first-line supervisor? Why might this be so?
How would you handle a situation in which the supervisor of another department approaches you with a strong complaint about one of your employees?
Why is it stressed that effective coordination requires persuasive ability?
As a supervisor, what would be your response when seriously incorrect information reaches you by way of the grapevine?
Define reengineering in practical terms, address its applicability, and identify the classic errors that have frequently undermined potential reengineering benefits.
Define the impact of the present-day trend toward organizational mergers and affiliations on organizational structuring and address the important implications of this trend for the role of the supervisor.
Explain how you would respond to an employee who says to you,“Don’t hand me this reengineering stuff. That’s just a fancy way of saying you’re going to cut staff.”
What is vertical integration of responsibilities? Horizontal integration of responsibilities?
Why is the prospect of a major reengineering effort or a merger of organizations stressful to rank-and-file employees and supervisors alike?
Organizations undergoing significant reengineering efforts often engage the services of an outside consultant. Why do you believe this is done?
Why should a supervisor make regular use of reasonable deadlines for employee assignments, and why is follow-up on such deadlines crucial?
When two departments are combined under a single supervisor, how does the supervisor adapt to this change without automatically working significantly longer hours?
Why is reengineering often more difficult than expected? Explain, using an example.
The environment within which an individual supervisor must work is often subject to significant change, so how can we legitimately say that the supervisor’s essential task remains constant?
Explain what is meant by “the soft side of management” and further explain why attention to it is of extreme importance.
Why does a supervisor’s visibility and availability remain important even at times when the staff are experiencing no problems and raising no questions?
Introduce the position description (also referred to as job description) and develop an understanding of its importance.
Review the essential elements of the position description, identifying what must be included in this instrument and setting forth the reasons for inclusion.
Highlight those legitimate uses of the position description of special significance to the first-line supervisor.
Explain the effects of the Americans with Disabilities Act on present-day position descriptions.
Define the different kinds of performance standards and review the purposes for which they are commonly used.
Identify the characteristics of an appropriate standard.
Provide advice applicable in formulating standards for departmental use and identify pitfalls that can hamper the establishment of readily usable standards.
Are detailed written instructions always available or available only for new or difficult tasks? These instructions may include policy or safety manuals and specific aids such as procedure manuals.
Does the employee organize his or her daily work and rearrange or modify it when appropriate, or does the supervisor do this?
Does the incumbent perform any supervisory or administrative functions? If so, to what extent?
In preparing to write or update a position description, why should the supervisor solicit the participation of the employee or employees presently doing that job?
In addition to their important application in assessing employee work performance, how can performance standards be helpful in other ways?
What are competencies? Explain and provide two or three examples.
Select a job with which you are reasonably familiar and write a summary statement for the position description.
Why is it suggested that a title such as “administrative assistant” is generally preferred over one such as “secretary”?
Should a proper job description cover absolutely everything the employee could ever be expected to do? Why or why not?
What is a “reasonable accommodation” under the Americans with Disabilities Act? Provide an example.
Describe in detail at least three important uses of the position description.
How would you develop and express a reasonable performance standard when there is no objective means available for measuring task performance?
Select a specific task with which you are familiar and develop a brief set of performance standards for that task.
Define policies and describe their overall purpose and function.
Establish the necessity for comprehensive policies addressing all aspects of the organization’s operations.
Showing 3900 - 4000
of 5142
First
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
Last
Step by Step Answers
Get 50% OFF
Claim Now
