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business
total quality management
Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions
What are the requirements of ISO 45001:2016?
What are the main benefits of implementing EMS?
What are the requirements of ISO 14001:2015
Which are the organizations promoting quality movement in India?
What are the main benefits of implementing QMS?
What is meant by “process approach”?
What is the purpose of the quality manual?
What is meant by the “quality policy” of an organization?
What are the clauses of ISO 9001 QMS?
What is the scope of ISO 9001:2015?
What are the ISO 9000 series of standards?
Hyundai Motors India Limited, a 100 per cent subsidiary of the South Korea-based Hyundai Motor Company, started its operations in 1996. In September 1998, Hyundai India started mass production of its well-known hatchback “Santro.” It launched its second model “Accent” in October 1999. It
Which are the common elements in QMS, EMS, and OHSMS?
Discuss Integrated Management System.
Discuss the key benefits of EMS and OHSMS.
Which are the basic clauses and main clauses in ISO 9001?
What are the requirements of ISO 9001: 2015?
Discuss the quality management system model.
Identify the organizations providing strategic direction to quality movement in India.
What are the benefits of ISO certification?
What are the quality management principles on which the QMS standards are based?
Which is the latest version of ISO and what are the major changes it introduces?
How many times were the standards revised?
Discuss QWL.
What are the factors that influence and decide the quality of work–life balance?
Explain the basis for evaluating the QWL programme.
Crescent Chemical and Pharmaceuticals Ltd is one of the oldest and pioneering drug manufacturing companies in Calcutta. It has gained a high reputation because many of its patented drugs and pharmaceutical products are distributed through a wide network of sales outlets across the country. It was
Explain the creative process with an example.
Define creativity.
What do you mean by breakthrough improvement?
Solve the three lateral thinking puzzles given below:(a) The police raid a house to arrest a suspected murderer acting on an anonymous phone call.They don’t know what he looks like, but they know his name is John. They find a carpenter,a taxi driver, a car mechanic and fireman playing cards
Trace the evolution of benchmarking.
Select a firm and list three or four key success factors (e.g., advertising, distribution, engineering,sales) for that industry. Which firm(s), in your opinion, would be appropriate to benchmark? Why?
Discuss the evolution of BPR.
Name the various phases in the evolution of benchmarking.
Discuss the structure of the re-engineers implementing BPR.
Trace the evolution of BPR.
Name the seven rules of doing work in BPR.
What are the requirements of the re-engineering process?
Which are the seven rules of BPR as suggested by Michael Hammer?
Describe the methodology used in BPR approaches.
Discuss BPR methodologies.
Name the five activities in BPR implementation strategy.
Name the five activities in the BPR implementation methodology.
Name the five steps in the BPR model prescribed by Davenport?
Discuss the five-step approach model of BPR prescribed by Davenport.
Name the BPR methodologies.
Name the seven phases required for the successful implementation of BPR.
Name the seven phases required for successful implementation of BPR.
What are the common benefits of BPR implementation?
What are the common benefits of re-engineering the business process?
What are the key enablers of BPR in the service and manufacturing sectors?
Which are the key enablers of BPR in the service sector?
Discuss the re-engineering structure of BPR.
Which are the key enablers of BPR in the manufacturing sector?
Explain the BPR team in project management.
What is the re-engineered structure of BPR?
Name the BPR teams in project management.
Discuss the limitations of BPR.
What are the pitfalls of BPR?
Explain the relationship between TQM and BPR.
Define business process management.
Compare TQM and BPR.
Select an administrative or support department in an organization and list all the major activities and prepare a flow diagram for one activity.
Explain the relevance and importance of business process management with examples.
Describe the scope of business process management.
Briefly explain the importance of business process management.
Write a brief note on the value creation process.
Explain the value creation and support processes with an example.
Write a brief note on the support process.
Explain the methodology of business process quality management.
Who is a process owner?
Explain product development process phases with an example.
Evaluate the various tools used in process mapping.
What are the various phases in the product development process.
Define process mapping.
Who is a process owner?
Describe the BPM implementation framework.
Name the various tools used for process mapping.
Define process mapping.
Describe the ten phases in the BPM implementation framework.
Name the various tools used in process mapping.
Explain the common process management practices of companies that are recognized as world leaders in quality and customer satisfaction.
Name the ten phases in the BPM implementation framework.
Which are the three key activities in process management.
Write a brief note on:(a) Basic flowchart.(b) Swim lane diagram.(c) Value stream map.(d) SIPOC diagram.(e) Spaghetti diagram.
Define reliability engineering.
MRC Bearing, the largest producer of aero-engine bearings in the world, is located in Falconer, New York. The company is the primary aerospace bearings supplier to General Electric, Pratt–Whitney and Rolls Royce, as well as to the world’s leading military and helicopter programmes.Problem
In an engineering company, one of the machine centres is scheduled for two shift operations at the rate of 8 hours per shift. The time allowed for changing tools, shift breaks, direct plant maintenance activities, etc. is 1 hour per shift. Thus, the planned up time is 14 hours a day and 336 hours
Describe the relevance of reliability engineering.
Visit the Web site of the Japan Institute of Plant Maintenance (JIPM) and prepare the checklist for different categories of TPM awards outside Japan.
How do you measure reliability?
What are the three phases of the product lifecycle?
Draw a schematic diagram of a bathtub curve and explain the three phases of the product lifecycle.
Visit the Web site of a company that has received the TPM award in India and prepare a report on the steps taken by the company for getting this award.
Distinguish between MTBF and MTTF.
What do you mean by FMEA?
Explain the OEE model with the help of a diagram.
What is a bathtub curve?
Explain the procedure for conducting FMEA.
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