Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions

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Is some version better than the other models?
Why can’t we just “roll our own?”
Do process controls provide any added value?
Are process controls too abstract for actual use or are they really down-to-earth?
Why is the frequent addition of more controls so seductive?
Does the enterprise really need process controls?
Will a process control plan help any enterprise?
Does our control expertise have any marketing value?
Why do we have so many ways to do control plans?
Why are the process controls different and yet the same (compare and contrast)?
Is a process control plan just another way to keep the bureaucracy busy?
Is any version better than the other models?
Why can’t we just “roll our own?”
Does inspection provide any added value?
What is the “saddle point” for cost versus benefit for inspection?
Why do we find inspection acceptable?
Do we really need inspection of any kind?
What is the way out from inspection, if any?
Does inspection have any marketing value?
Why do we have so many types of inspection?
Why are the inspection models different and yet the same (compare and contrast)?
Is inspection just another way to make somebody some money?
Are the ISO standards better than the others?
Can we rely on supplier inspection?
Can we rely on customer inspection?
Why can’t we just “roll our own” inspection approach?
Why do metrics have value?
How many metrics do we need to assess?
Can the use of metrics introduce distortions in our comprehension of that which we are measuring? (Attention bias)
How do we implement a metrics program without offending our employees, who may fear reductions in force?
Should we implement a balanced scorecard?
Are symbolic representations (e.g., red-yellow-green or smiley faces)necessarily bad or good? What is the best choice?
What about the use of Chernoff faces as a representation?
How do we sample?
If we use statistics, what does a continuous probability distribution function really mean?
If we use statistics, what does a discrete probability distribution do for us?
Which kind of probability distribution more closely matches “reality?”
If we are reporting defects, do we close the defect report when the engineers claimed it is corrected or after we prove it through testing?
How does an enterprise coordinate the multitude of initiatives to produce a desired outcome?
Do maturity models provide any added value?
How would you determine which model would work for your organization?
Are maturity models too abstract or are they really down-to-earth?
Why is the maturity model approach so seductive?
Does the enterprise really need a formal audit?
If our organization transforms itself such that it achieves one of the “higher”levels, have we really accomplished anything?
Does the maturity model designation have any marketing value?
Why do we have so many maturity models?
Why are the maturity models different and yet the same (compare and contrast)?
Is a maturity model audit just another way to make somebody some money?
Is the ISO version better than the other models?
Why can’t we just make our “home grown?”
Is there benefit to certification to a maturity model and level for the organization?Is business more easily acquired?
Do our profit margins become more repeatable?
Otis Elevator Company (India) Ltd is a part of Otis Elevator Co., US, which is a wholly-owned subsidiary of United Technologies Corporation. Otis Elevator Co. is the world’s largest manufacturer, installer and maintainer of elevators, escalators, moving walkways and other people-moving
Visit the website of Quality Council of India and identify the approved certification bodies regardinga. QMS (http://www.qcin.org/nabcb/accreditation/reg_bod_qms.php)b. EMS (http://www.qcin.org/nabcb/accreditation/reg_bod_ems.php)c. OHSMS
Explain registration process.
Explain the important points in audit performance.
Explain accreditation.
Who are the customers in first-party, second-party and third-party audit?
Why do you consider internal audit as a vital tool in auditing management system?
How would you perform monitoring and measurement of an auditing management system?
What is the role of NABCB?
How would you determine the selection of a registrar?
List the steps to ISO certification.
What are the various resources required for carrying an audit?
What are the attributes of an auditor?
Differentiate major and minor non-conformity.
What is the use of checklist in auditing?
Name the various steps for managing audit programs?
What is non-conformity?
Name the types of audits.
Distinguish corrective action vs. preventive action.
What are the audit objectives?
Name the standards used for guiding auditing management system.
Define ISO audit.
Tata Motors Private Limited is a leading manufacturer of trucks in India and India’s largest automobile company. It is the second-largest manufacturer of passenger vehicles in the world. The company is the world’s fifth-largest medium and heavy commercial vehicles manufacturer and the world’s
What are the steps in the registration process?
What are the criteria to select registrar?
Discuss the steps to ISO certification
What is accreditation?
Explain the role of ISO certification bodies.
Explain the main features of ISO IEC 17021-2015.
What are the competency required by the auditors?
Discuss the main features of auditing management system- ISO 19011:2011.
Distinguish between ISO 19011:2011 and ISO IEC 17021:2015.
What are the different types of audits?
Individually or with a team of three or more people, determine which three EMS benefits would be most important for a hospital, oil company, pharmaceutical company, university, food processor, paint manufacturer, and paper manufacturer.
How do you propose to develop documentation of your organization?
Prepare an action plan for implementing IMS in your organization.
Explain integrated management system.
Discuss the requirements of ISO 45001:2016.
Describe the requirements of ISO 14001:2015.
Explain the organizations supporting quality movement in India?
What are the benefits of QMS, EMS, and OHSMS?
What are the requirements of ISO 9001:2015?
Narrate historical background giving details of origin of quality and evolution of ISO 9000.
Describe QMS.
What are the benefits of IMS?
Which are the common elements in QMS, EMS, and OHSMS?
What are the main benefits of implementing OHSMS?

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Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions

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