Question: Practice empathy. Before sending a message, put yourself in the receiver's shoes. What are his or her values, experiences, and frames of reference? What do

Practice empathy. Before sending a message, put yourself in the receiver's shoes. What are his or her values, experiences, and frames of reference? What do you know about his or her education, upbringing, and background that can give you added insight? Try to see the other person as he or she really is? LO.1

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