A company runs a large technical support office. At any time, about 50 technical support specialists are
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A company runs a large technical support office. At any time, about 50 technical support specialists are on duty, answering phone calls from customers. The company is considering paying the technical support specialists based on two criteria: the average number of phone calls they answer per hour and the results of occasional customer satisfaction surveys. Debate the pros and cons of the proposed method of determining wages.
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Pros 1 Rew arding employees based on the number of phone calls they answer per hour incentiv izes ef...View the full answer
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