1. A total quality management program is most likely to be associated with ____________.
(a) EOQ
(b) continuous improvement
(c) return on equity
(d) breakeven analysis
2. The ____________ chart graphically displays the scheduling of tasks required to complete the project.
(a) exception
(b) Taylor
(c) Gantt
(d) after-action
3. When MBO is done right, who does the review of a team member’s performance accomplishments?
(a) the team member
(b) the team leader
(c) both the team member and team leader
(d) the team leader, the team member, and a lawyer
4. A good performance objective is written in such a way that it ____________.
(a) has a flexible timetable
(b) is general and not too specific
(c) is impossible to accomplish
(d) can be easily measured