How does Staples.com or Officedepot.com provide value to their customers beyond the physical products that they sell?

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How does Staples.com or Officedepot.com provide value to their customers beyond the physical products that they sell? Identify some of the ways that the companies have overcome the inhibitors to successful Internet retailing.

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Marketing

ISBN: 978-1259030659

3rd Canadian edition

Authors: Dhruv Grewal

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