What is meant by service recovery? How can companies use service recovery to ensure that a service

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What is meant by service recovery? How can companies use service recovery to ensure that a service failure does not lead to a lost customer?

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Marketing

ISBN: 978-1259030659

3rd Canadian edition

Authors: Dhruv Grewal

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Question Posted: May 27, 2019 10:24 AM

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What is meant by service recovery? How can companies use service recovery to ensure that a service

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Service recovery is an attempt to make amends with ...View the full answer

Marketing

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