A U.S. bank is planning to outsource its IT services to a service provider in India. After a thorough spend analysis and market evaluation, the bank has identified three possible providers. The critical factors, their weights, and the scores for each service provider are shown in the following table. Both the factor weights and scores are based on a 10-point scale.

1. Which supplier should the bank select?

2. If a minimum score of 5 is required for all factors, which supplier should be chosen?

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Scores Supplier 2 Supplier 3 Critical Factors Weight Supplier 1 Service Reliability 9. Data Security Cost Savings Labor Stability Employee Skills 8 3 6. CO