What conclusions do you draw about (a) yourself as a consumer, and (b) the performance of each

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What conclusions do you draw about

(a) yourself as a consumer, and

(b) the performance of each of the businesses in Exercise 1? Assess whether any of these businesses managed to develop a sustainable competitive advantage through the way it won your loyalty.

Data From Exercise  1

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Essentials Of Services Marketing

ISBN: 9781292089959

3rd Edition

Authors: Jochen Wirtz, Christopher Lovelock, Patricia Chew

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