Evaluate Two New Assessment Methods for Selecting Telephone Customer Service Representatives How do you interpret the reliability

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Evaluate Two New Assessment Methods for Selecting Telephone Customer Service Representatives

How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them “for keeps” in selecting job applicants?

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Staffing Organizations

ISBN: 978-1259756559

9th edition

Authors: Herbert G Heneman III, Timothy A Judge, John Kammeyer-Mueller

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Posted Date: Jun 29, 2018 11:30 AM

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How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them for keeps in selecting job applicants?
How do you interpret the validity results for the clerical test and work sample? Are they favorable enough for the company to consider using them for keeps in selecting new job applicants?
How do you interpret the validity results for the clerical test and work sample? Are they favorable enough for the company to consider using them for keeps in selecting new job applicants?
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Evaluate Two New Assessment Methods for Selecting Telephone Customer Service Representatives How do you interpret the reliability

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A Clerical Test Constant alpha is high 85 86 This is a positi... View the full answer

Staffing Organizations

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