Question: 1 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the

1 1 Each day, a FedEx competitor processes

1 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 3 150 Damaged packages 10 16 International 108 Invoice adjustments 289 Late pickup stops 207 Lost packages 5 Missed proof of delivery 30 Right date late 1 748 Traces 3 111 Wrong day late 5 18 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. 3 10 1 Service Quality Indicator (SQI): %

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