Question: 1 . Can Schultz s business model be challenged? 2 . How would you prove that happy employees lead to greater sales? 3 . Do

1. Can Schultzs business model be challenged?
2. How would you prove that happy employees lead to greater sales?
3. Do you frequent Starbucks? If so, what is your opinion of it?
4. If you do not frequent Starbucks, what might induce you to try it?
5. Do you see any limits to Starbuckss growth?
6. Would drive-through windows make Starbucks more attractive or less
attractive? Why?
7. Several recent surveys have found that Starbucks coffee in blind taste tests
is not rated any higher by consumers than McDonalds, Dunkin Donuts,

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