$1.$ Choose a conflict scenario from the selection provided to you by your instructor.

$2.$ Use the $$Collaborative Conflict Resolution$$ information given to you in class to decide

on the most appropriate way to handle that particular conflict.

$3.$ Include in your report the following information:

$$ Who are the people involved in the conflict

$$ What would be the best approach to address the conflict

$($eg: what time, place, etc. would be most suitable$)$

$$ How would the resolution process begin?

$($eg: who should approach whom and what would be an appropriate way to

initiate the discussion $/$ topic$)$

$$ Consider two possible responses from the respondent $$ how would you handle

each $($eg: what would you say and do in each situation?$)$

$$ What type of $$action plan$$ would be appropriate considering the situation

$$ How could you ensure there is follow through with the agreed on $$action plan$$

$$ What kinds of communication skills would you need to remember in order to

make the resolution process as productive and positive as possible

$4.$ Summarize your report by adding how you feel this conflict could be avoided in the

future and how understanding this may help you in your work in the future.