1. Determine the message type (positive/informative,

negative, or persuasive)

2. evaluate the text for audience focus, positive emphasis

(if appropriate), tone, non-biased language, etc

There is nothing more important to us than our relationship with you, our loyal guests, and with our very special employees. Because of that, and given the unprecedented times we find ourselves in, MGM Resorts has proactively made the decision to close our Las Vegas properties in an effort to protect your health and well-being. At 11:59 PM on Monday, March 16, we will suspend operations on our casino floors throughout Las Vegas and by 11:59 PM on Tuesday, March 17, all of our hotels in Las Vegas will close. We ask that you check out of your room by 12 p.m. on Tuesday. Throughout this week, we made adjustments in schedules at our attractions, nightlife, dayclubs, restaurants, etc. Pool services will be available throughout the day Monday, the pools will be closed Tuesday. We apologize for any inconvenience this may have caused during your stay. and thank you for your understanding during this time, We recognize these changes have significant impact on your plans. If there is assistance we can provide with relocation or transportation, our front desk and concierge staff stand ready to support you. Please know, your health and well-being, and that of our employees, is our single highest priority. We truly look forward to welcoming you back to Las Vegas as soon as possible. Safe travels as you head home. Our thoughts are with you and your families during these challenging times