Question: 1. How well was the customer call Handled? Explain. 2. Should you have done differently? 3. Do you believe that Aretha was Justified in how

1. How well was the customer call Handled? Explain.

2. Should you have done differently?

3. Do you believe that Aretha was Justified in how she treated you? Explain.

4. How do personal problems or priorities sometimes affect customer service?

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