1. The new public management is at the origin of the transformations of the public administration and...
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1. The new public management is at the origin of the transformations of the public administration and consequently, of the health system. Present and describe two contributions of public management to the implementation of quality management in health and social services.
2. The second quadrant of the "quality circle" corresponds to the quality desired by the organization according to the normative frameworks. Explain its meaning in health and social services.
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