1. Which item below is consider special cause variation?

a. a major snow storm

b. traffic lights on a daily commute

c. wait time in a coffee shop line

d. Joey takes longer to do his job then Fred

2. Which of the following is the most preferred project management tool?

a. Microsoft Project

b. Microsoft Excel

c. Microsoft Word

d. Notepad

3. A key project quality management tool used to measure work performed on a project compared to the baseline to determine if the project is on schedule and within budget

a. Project Review

b. Quality Audit

c. Earn Value Management

d. Concept Development

e. None of the above

4. Which modules are included in the PMBOK that contain project quality management guidelines?

a. Quality Planning

b. Quality Assurance

c. Quality Control

d. All of the Above