1a) Devise 6 separate descriptions of effective work behavior for Salespersons for their performance appraisal. All 6 must be positively worded so the scale description very often is the best rating. Descriptions are written so they can be measured on a scale of 1 to 5 (5 is the highest rating). 1b) After deciding on the 6 descriptions, rank the importance of each item from the companys point of view. You have 100 points to distribute among the 6 descriptions. Allocate a greater number of points to those items that are most important to appraising the performance of a Salesperson. You can allocate the points any way that you wish, but the points must add to 100.

#1 ________________________________________________________Points__________

#2 ________________________________________________________Points___________

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#5 ________________________________________________________Points___________

#6 ________________________________________________________Points___________

Total Points....___________

2) In addition, you are devising a customer survey so customers can go to a website listed on their receipt, and get a coupon (toward their next visit) for responding to the survey. Devise 6 questions that, from a customers point of view will tell the company what the customer thought of their experience. Remember, the customer is the reader of these questions. Questions are answered on a scale of 1 to 5, with 5 being the highest rating.

#1 _________________________________________________________________________

#2 _________________________________________________________________________

#3 _________________________________________________________________________

#4 _________________________________________________________________________

#5 _________________________________________________________________________

#6 _________________________________________________________________________