1.All other things being equal, the wider or larger the span of control, the more ________ an organization is.

Select one: a. rigid b. mechanistic c. cost efficient d. ambitious

2.The CEO and his top managers have asked themselves two important questions: a. do customers value what the company is providing; and b. can the company make money doing that? This group is developing a ________.

Select one:

a. competitive advantage

b. BCG matrix

c. business model

d. strategy

3.Terry has recently been promoted from shift manager to department manager. As a result, ________.

Select one: a. the importance of his interpersonal skills is reduced b. his conceptual skills are going to take the priority c. his empirical skills are going to be most important d. the importance of his technical skills is reduced

4.The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments. Company policies are not equally enforced and the favorites are not disciplined for safety violations. These employees are complaining about ________.

Select one:

a. hygiene factors

b. equity theory

c. intrinsic factors

d. Theory X management

5.Which one of the following is true of nonverbal communication?

Select one:

a. It is synonymous with body language.

b. It is involuntary; it cannot be used deliberately.

c. It is absent in spoken communication.

d. It usually carries greater impact than verbal communication.