_____. 26. Quality ultimately involves everyone in the organization. There was a philosophy that was brought about, wherein the there is a conscious effort by the organization for continuous quality improvement and never ending customer satisfaction. This quality philosophy is called:

a. Six sigma

b. Blue ocean

c. ISO

d. TQM

e. None of the above

_____. 27. There are some basic quality tools that organizations can use to aid in problem solving. One tool involves arranging the problems from the most important one to the least important ones or the ones frequently occurs as compared to those that doesnt. This is called:

a. Pareto Analysis

b. Control chart

c. Cause and effect diagram

d. Check sheet

e. None of the above

_____. 28. In a manufacturing setting, since every activity in producing a product follows a certain process, one of the best way of identifying where the problem happened is using this quality tool method. It is also used by different industries that follows a certain process. a. Histograms

b. Flowchart

c. Pareto Analysis

d. Scattered diagram

e. None of the above

_____. 29. It is another tool at the disposal of the organization that it can use where they let their employees gather and discuss ideas regarding quality problems. For this gathering to be successful, no criticism is not allowed only ideas.

a. Cause and effect diagram

b. Quality circle

c. Benchmarking

d. Brainstorming

e. None of the above

_____. 30. Is another quality tool wherein one organization will measure their performance against the best in the industry.

a. Cause and effect diagram

b. Quality circle

c. Benchmarking

d. Brainstorming

e. None of the above