Question: 3 10 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified

3 10 1 Each day, a FedEx competitor processes

3 10 1 Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 145 Damaged packages 15 International 110 Invoice adjustments Late pickup stops 3 205 Lost packages 10 Missed proof of delivery Right date late Traces 3 117 Wrong day late 5 18 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. 1 277 3 1 28 1 754 Service Quality Indicator (SQI): .011 %

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