Question: 4 . In questions 1 - 3 above, we focused on the behavior approach which emphasizes what employees do on the job ( based on

4. In questions 1-3 above, we focused on the behavior approach which emphasizes what employees do on the job (based on the job description). The results approach emphasizes the outcomes and results produced by employees. The results approach uses data and is more objective than the behavior approach which requires one to rate behaviors using anchors. Some examples of results include number of absences, how many workshops the job holder attended (or delivered), how many applicants they processed vs. hired, and so on.

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