Question: 4. Since we are generally dealing with ultimate customers, quality standards are easier to evaluate in service than in manufacturing operations. TRUE OR FALSE 5.

4. Since we are generally dealing with ultimate customers, quality standards are easier to evaluate in service than in manufacturing operations.

TRUE OR FALSE

5. If the first come first served rule were used more in industrial settings, it would probably result in more efficient scheduling of jobs.

TRUE OR FALSE

6. Productivity and quality are harder to measure in manufacturing operations than in service organizations.

TRUE OR FALSE

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