a. Explain the SIPOC model. Describe business process management (BPM). How are SIPOC and BPM related? Define all terms and provide examples. b. Describe the different types of customers. How are they related? Provide examples. c. How does the supplier know what the customer wants? Provide an example. This question is basically asking for a summary, with examples, of customer service and retention, and associated data collection, analysis, and decision making. d. Provide an example of a team-related activity to a step (at least one step) of the DMAIC process.* The team or the project do not officially or consciously have to be SS. Using terminology in the unit, what kind of team was it? How did it structurally function (how was it organized, how did it do its work)? Describe its phases or stages. What techniques did the team use? What problems were encountered and how were those problems dealt with? Evaluate the teams process and results. e. Focusing on one team tool, provide an example of that tool being used by a team.* Analyze and evaluate the process of using that tool and the results. Provide recommendations.