Question: A new team member has been underquoting. Upon confronting them, they have immediately suggested this is the only way they can reach their sales KPI'S

A new team member has been underquoting. Upon confronting them, they have immediately suggested this is the only way they can reach their sales KPI'S and are genuinely remorseful. The team member is achieving their KPIs and delivering strong revenue for the agency.

a. Describe how you will handle this situation

b.Identify the risks to the business of this practice, your legal responsibilities as the principal, and your proposed action plan.

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Handling Underquoting by a Team Member a Handling the Situation Open and Direct Communication Schedule a private meeting with the team member Emphasiz... View full answer

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