Question: A quality control activity analysis indicated the following four activity costs of a hotel Verifying credit card information $259,200 Customer service training 194,400 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel Verifying credit card information $259,200 Customer service training 194,400 Discounting room rates due to poor customer service 129,600 Correcting charges to customer invoices 64,800 Total $648,000 Sales are 57,200,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Percent of Total Percent of Classification Quality Cost Quality Cost Total Sales Prevention Appraisal Internal failure External failure Totals
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